1. Achieving World Class Onboarding Compliance for a Remote and Mobilized Workforce Lytana Kids VP, Global Workforce Planning UPS IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

2. About Presenter: Lytana Kids oversees the staffing of employees for all UPS business units worldwide and is responsible for its management through multiple channels, including UPSJobs.com, contingent workforce programs, affirmative action, employment compliance, employee policies, workforce reductions, outplacement programs, and diversity programs. IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

3. Agenda Hiring statistics Overview of awards and accolades for UPS Business case for change Employer lifecycle Engagement through social media and mobile Onboarding documents IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

4. HIRING STATISTICS IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

5. UPS Hiring Facts – 2013 est. (US) Hiring Stats Professional approx. 2,000 Part-time Hourly >100,000 Full-time Hourly approx. 18,0000 Administrative approx. 1,300 Seasonal – 70% IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

6. OVERVIEW OF AWARDS AND ACCOLADES FOR UPS IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

7. IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

8. “Three Companies Nailing Social and Mobile for H.R.” “Social Recruitment Delivers Results for UPS” IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

9. BUSINESS CASE FOR CHANGE IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

10. Business Case Reduce non-operations costs Improve efficiencies through technology Improve applicant experience Need for a customized Applicant Tracking System Reduce HR Staffing by 162 FTE’s Reduce costs by 14M annually IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

11. ENGAGEMENT THROUGH SOCIAL MEDIA AND MOBILE IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

12. Social Media and Mobile Recruitment Strategy Social media and mobile for recruitment is part of an overall integrated strategy Candidates are most comfortable in social media How it all fits together direct mail & email job boards google broadcast facebook blog linkedin twitter print youtube careers site mobile IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

13. Engagement through Social Media IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

14. Engagement at the Start of the Process IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

15. Mobile and Social Play an Important Role in Recruiting at UPS 56% of American Adults In 2013 Own A Smart Phone 91% of American adults own a cell phone of some kind - Pew Research IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

16. UPS Recognized as Leader in Social Recruiting As of September 3, 2013 UPSjobs ranked #1 in Social Media influence to recruit. UPSjobs ranked higher than the 99 other top 100 firms using social media to recruit including Raytheon, XBOX, Google, NBC Universal, Microsoft, U.S. Department of State and Twitter. As of September 3, 2013 UPSjobs ranked #1 in Social Media influence to recruit. UPSjobs ranked higher than the 99 other top 100 firms using social media to recruit including Raytheon, XBOX, Google, NBC Universal, Microsoft, U.S. Department of State and Twitter. IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

17. Engagement at the Start of the Process Library of 25 videos that explain key positions, culture, and much more about UPS The videos are viewed on average over one million times per month IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

18. Innovative Push Notification IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

19. Innovative Push Notification IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

20. Mobile-Friendly Site For Full-Time & Part-Time Jobs Mirrors the classic version IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

21. Mobile-Friendly Site For Full-Time & Part-Time Jobs IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

22. Candidates Self Schedule After Completing Application IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

23. Candidates Self Schedule After Completing Application IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

24. ONBOARDING DOCUMENTS IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

25. System Linked in Real Time with Provider for Background Checks IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

26. Portal for All Onboarding Paperwork (Classic and Mobile) IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

27. Status bar show progress until complete Portal for All Onboarding Paperwork (Classic and Mobile) IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

28. People are linked to vendors’ processes from one location but the experience looks the same Portal for All Onboarding Paperwork (Classic and Mobile) IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

29. Data is sent electronically to the proper department in the company Portal for All Onboarding Paperwork (Classic and Mobile) IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA

30. Thank you IHRIM 2014 2 nd Quarter Meeting Atlanta, GA IHRIM 2014 2 nd Quarter Meeting Atlanta, GA