1. Multi-Family Help Desk

2. Staff Caitlin ClarkProject Manager Khevin JohnsonTask Lead Lisa FletcherHelpdesk Analyst Michelle SuberHelpdesk Analyst Virginia HoangHelpdesk Analyst Tarshia PorterHelpdesk Analyst Alexander TurciosHelpdesk Analyst

3. How to contact us 800-767-7588 Tracs@hud.gov Tracs_hotline@hud.gov Fax: 202-401-7984

4. Multifamily Helpdesk Supported Applications TRACS – Tenant Rental Assistance Certification System DAP – Development Application System REMS –Real Estate Management System MDDR – Multifamily Delinquency and Reporting System

5. TRACSMail TRACMail account usage verification Over 1,700 Email and faxed responses received Account Deactivation Account Reactivation New Account Creation Delegated Administrator Cleanup Delegated Admin/TRACMail Security

6. HQ Initiated Move-Out Request

7. Form location http://www.hud.gov/offices/hsg/mfh/trx/trxdocs.cfm

8. HQ Initiated Move-Out Request (con’t) Reasons for Request A.Initial Move-Out failed in TRACS. My software will not allow me to create and submit another MAT40 for this tenant. B.My software has never allowed me to create a MAT40 for this particular tenant. C.Due to a change in ownership/management this tenant no longer exists in my portfolio for me to submit a MAT40. D.Other. Please explain on following page

9. HQ Initiated Move-Out Request (con’t) Required Information Requester Name: TRACSMail ID: Address: Telephone Number: Fax Number: Organization Name: Organization Type: Contract/Project Number: PBCA/CA Name: PBCA/CA ID Number: PBCA/CA Telephone Number: PBCA/CA Fax Number: PBCA/CA Email Address: (non TRACSMail)

10. HQ Initiated Move-Out Request (con’t) PBCA/CA approval PBCA/CA acknowledgement Move-Out completion Helpdesk confirmation of completion

11. Questions?