1. Multi-Family Help Desk

2. Staff Khevin JohnsonProject Manager Curtis JamesTask Lead Lisa FletcherHelpdesk Analyst Michelle SuberHelpdesk Analyst Nicole DodsonHelpdesk Analyst Tarshia PorterHelpdesk Analyst Giovanni MoralesHelpdesk Analyst

3. How to contact us. 800-767-7588 Tracs@hud.gov Tracs_hotline@hud.gov FAX 202-401-7984

4. Multifamily Helpdesk Supported Applications TRACS – Tenant Rental Assistance Certification System DAP – Development Application System REMS –Real Estate Management System MDDR – Multifamily Delinquency and Reporting System APPS – Active Partner Performance System

5. Secure Systems/TRACS Online Query

6. Secure Systems Form location: http://www.hud.gov/offices/hsg/mfh/trx/trxdocs.cfm

7. HQ Initiated Move-Out Request (con’t) Reasons for Request A.Initial Move-Out failed in TRACS. My software will not allow me to create and submit another MAT40 for this tenant. B.My software has never allowed me to create a MAT40 for this particular tenant. C.Due to a change in ownership/management this tenant no longer exists in my portfolio for me to submit a MAT40. D.Other. Please explain on following page

8. Benefits of using the TRACS Online Queries It’s FREE!!!! Current Voucher Status Estimated Pay date Compliance Percentage Late Recertifications Tenant Certification History / Discrepancies Verify receipt of updated tenant information

9. How do I get started? http://www.hud.gov/offices/reac/online/online_registration.cfm Contact REAC at 1-888-245-4860

10. HQ Move out Request form Form will be updated All applicable information must be completed on form

11. TRACSMail Password resets

12. Questions?