1. ITS Who we are and what we do! A roadmap to service September 2011

2. ITS Mission

3. ITS Organization

4. Team structure EIS Enterprise Information Systems (7 staff) Sysnet Systems & Networking (8 staff) CSS Computing Support Services (7 staff) Director’s IT Directors (3 staff) AT Academic Technologists (4 staff) PEPS Presentation, Events & Production Support (4 staff) Leadership Web Services (7 staff)

5. Who do we support? ITS AlumniFacultyStaff Current Students Prospective Students ParentsTrustees

6. Major information systems we support ITS Advance C/S (Alumni System) Recruitment Plus (Admissions System) Moodle (Course Management System) Colleague (Student System, Financials, HR) Data Warehouse OnBase (Document Management System) Reason (Web Content Management System) Department specific applications The Bridge (Library System) OneCard (Card Access System)

7. How do people talk with us? Liaisons, Academic Technologists ITS helpdesk PEPS (Presentation, Events & Production Support) ITS helpdesk Staff & Faculty Students Advisory committees Working groups PEPS (Presentation, Events & Production Support) Library ResearchIT

8. Our advisory committees

11. Common to all 3 Helpdesks Software support Printing support Basic scanning support Basic account triage including password resets Knowledge base content development Carlpedia – wiki.carleton.edu Assistive Tech needs

12. Unique to each Helpdesk

13. PEPS and the IdeaLab The Weitz Center's centralized technology resource center Audio and video editing stations Lending library of digital cameras and video production equipment Regularly scheduled how-to workshops Computer lab with linked workstations "Project Due Date" events in which experts are gathered for students during the busy end of the term High-end scanners Large-format printers capable of fine-art printing Office space and work areas for Presentation, Events, and Production Support (PEPS) staff

14. IdeaLab in the Weitz Center, next to PEPS

15. PEPS new home in Weitz Center

16. PEPS website List of all technology in classrooms and labs Loaner equipment for faculty, staff and student groups: ◦Video camcorders ◦Digital cameras ◦Computer projectors and screens ◦Other Audio/Visual equipment Request their loaner equipment in the PEPS office, over the phone, or using their online request form

17. Learning opportunities

18. SANS Computer Security training

19. Atomic Learning library of online video tutorials

21. Lynda.com library of online video tutorials

23. Some new things to be aware of

24. What’s ahead for us all in technology?

25. Thank you !