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Published byOsborne Jefferson Modified over 9 years ago
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Discharge from Hospital to Care Home
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What you told us! Lack of verbal communication Lack of documented communication Waiting for medicines Waiting for transport Inappropriate discharge times Lack of follow up support
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What was our response? Consultation Discharge working group Pilots of communication
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Patients Association Project South west projects to improve patients experience “Listening to patients speaking up for change”
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Project Aim A campaign to raise awareness of the need to provide a two way information flow To improve information on admission and discharge between the Trust and care home. Why? To ensure the patient is seen as person with needs, preferences, requirements – this will assist their care and treatment and improve their experience in hospital.
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Outcomes required Clear understanding of the patient information needed by hospital and care homes; Hospital staff to evidence involving care homes in the patient care plan and vice versa; Stories about improved information flow between care homes to the Board with other stories; Standards for staff and care homes jointly agreed as part of the Transfer Policy and Discharge Policy; Improved ongoing relationship with care homes and the Trust Other?
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What next? Extend pilots Post discharge support Training Ideas/comments please I.T system
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Useful contacts: Sharon Goldsworthy – Governance Lead (South Devon Healthcare Foundation Trust) Tel: 01803 655 724 or email: s.goldsworthy@nhs.net Heather Eardley – Patients Association email: heather@patients-association.com Jean Chapman – Eclipse Lodge email: jean.chapman@crocuscare.co.uks.goldsworthy@nhs.netheather@patients-association.comjean.chapman@crocuscare.co.uk
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