1. Inspiring Compassion and Loving Kindness Staff Nurse Caritas Classes East Bay Caritas Coaches Provide Education to all Registered Nurses on the Core Concepts of the Science of Human Caring: Provide the Moral and Ethical foundation based on the core values of Human Caring for all of nursing practice Provide the Human Caring Theory as the Theoretical Framework for Nursing Practice Provide a “Common” language for the Professional Practice of Nursing Transform the Care Environment through integration of the Science of Caring ; restoring the “Heart of Caring” Inspire us to change and create Caring-Healing modalities and systems for our patients and for our staff. Create an environment which promotes “Self-Care”, thorough reflective practice, were designed to create reflective, humane Caritas practitionersq1 Over One-third, 387 PCS Staff Received Education on the Science of Caring; 262 Registered Nurses and 125 Nurse Managers Education provided an opportunity to learn a common Professional “Language” Established commitment to Pause and “Center”, prior to entering each patient’s Caring/Healing environment, to bring loving kindness and equanimity to every patient’s bedside Established commitment to implement Caring- Healing Modalities on their units; integrating the Science of Human Caring into their daily practice, using one or more of the Ten Caritas Processes Understood the importance of practicing “Self- Care”, the first Caritas Process in order to bring a “Caring” environment to our patients Each Registered Nurse will receive 8 hours of Caritas Training, 900 RNs in the East Bay Class size is 12-15 RNs with 2 Caritas Coach Facilitators The Staff Nurse Caritas Class Curriculum is both didactic and experiential including: 1.Core Concepts of the Science of Human Caring: Ten Caritas Processes “Caring Moments”, the Heart of Caring Science Caring as consciousness- energy- intentionality- human presence Caring Healing modalities: The importance of creating a caring-healing environment for each patient. 2. Appreciative Inquiry Exercise: RNs identify evidence of the Ten Caritas Processes in their current practice 3. Forgiveness Exercise; Consequences to Caring & Non-Caring, Choosing to Care 4. The importance of choosing to take part in “caring moments”, creating authentic and intentional relationships with their patients 5.Introduction to the concept of self-care through reflection, journaling, meditation and pausing to center oneself and quiet the soul. Purpose Project Description Project Outcomes KP East Bay Vision Appreciation and thanks to Kaiser Permanente East Bay Leadership for their vision and support of the implementation of the Science of Human Caring. Acknowledgements “Every nurse will create a healing environment centered on the patient as a human being; with a compassionate understanding of their personal needs for comfort, safety, dignity and respect.” It is the priority of each nurse to provide a personal care experience for each patient through an authentic relationship; providing compassionate care with thoughtful consideration of the patient’s perspective. (seeing care through the patient’s eyes) Each Patient will experience “loving kindness”, nurturing and compassion, honoring the whole patient, mind, body and spirit by practicing the 10 Caritas Processes. An Open Heart is A CARING Heart Compassionate, Honorable Care Authentic Presence Relentless Pursuit of creating “Caring Moments” Insightful Intention Nurturing Relationships Greater Good Extraordinary Care, Every Patient…..Every Time East Bay CARING Model East Bay Caritas Coaches Juana Gonzalez, Nurse Manager, Oncology Karen Carter, Nurse Manager Med/Tele Nancy Pope-Angulo, ANM, PICU Ruth Adedeji, ANM, NICU Esther Kearn-Frolich, East Bay Culture Change Leader

2. With each deep breath…..I fill my heart and mind with a sense of calm…..prepared to enter into the world of another who needs a healing spirit.

3. Centering Exercise The Practice of Self Care is Key to the Effective Practice of Human Caring, you can’t give if you are not caring for self The Importance of Centering….to Pause; Provides an opportunity to quiet the Mind…..the Chatter Centers our being on the moment Creates Intentionality, to be fully & authentically present