1. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Effective Motor Carrier Safety Training Programs This webcast will cover... Establishing a Successful Training Program and Integrating Various Types of Training, DOT Training Requirements, Ensuring Training Effectiveness, and Question & Answer Moderator Dr. Gary Petty, President & CEO, NPTC Panelists Tom Bray, Sr. Editor – Transportation Management, J. J. Keller & Associates, Inc. Tom Moore, CTP, Senior Vice President, NPTC Victor Hart, Transportation Safety Manager, DOT Transportation, Inc. Attention Attendees: +Thank you for attending! +The presentation will start in a few minutes at 1:00 PM Central. +Please use your computer speakers to listen to the event. If you have audio issues, dial-in info is below. +You will be muted during the event. +Please use the Question feature to text questions to “Q & A”. We’ll try to answer them during the Q&A period if they are not covered in the presentation. +The slides and recording will be posted within 7 days at: http://www.jjkeller.com/nptcinfo

2. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Dr. Gary Petty President & CEO National Private Truck Council

3. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Introduction DOT Training Requirements – Tom Bray Establishing successful training protocols and integrating various types of training – Tom Moore Ensuring training effectiveness – Victor Hart Housekeeping issues:  You will be muted during the event.  Please use the Question feature to text questions to the Q&A Panelist. We’ll try to answer them during the Q&A period if they are not covered in the presentation.  If you lose sound at any point, you can dial-in by phone using the number and Pass Code listed below.  If you lose the program window and need to re-login be sure to enter a different e-mail address to avoid being denied access for multiple logins. Gary Petty National Private Truck Council

4. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Introduction and Disclaimers This is an introductory course and is intended to highlight important safety and compliance topics. Time constraints limit our ability to go in depth. We invite you to ask questions. We will answer them throughout today’s webcast. Gary Petty National Private Truck Council

5. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Tom Bray Sr. Editor, Transportation Management J. J. Keller & Associates, Inc.

6. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Motor Carrier Safety Regulations Drivers and employees must be instructed regarding and must comply with applicable regulations (§390.3(e)(2)) A motor carrier must have a safety training program in place All training must be documented Training timeline (minimum):  New hires within 90 days  Recurring training every 3 years Tom Bray J. J. Keller & Associates, Inc.

7. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Required Training/Education Entry-level driver training (Part 380, Subpart E) Drug and alcohol (driver) (§382.601) Drug and alcohol reasonable suspicion (supervisor) (§382.603) Periodic inspection (§396.19) Brake inspector (§396.25) Longer combination vehicles (LCVs) (Part 380, Subparts A, B, C, D) Hazmat for “hazardous materials employees” (§171.8) Other training requirements (OSHA, EPA) Tom Bray J. J. Keller & Associates, Inc.

8. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Entry-Level Driver Training Entry-level driver  < 1 yr experience operating a CMV with a CDL in interstate commerce Key topics  Driver qualification  Hours of service  Driver wellness  Whistleblower protection Tom Bray J. J. Keller & Associates, Inc.

9. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Proposed Changes Legal challenge resulted in court order mandating regulation rewrite Proposal published December 2007 Proposal would require training based on DOT Model Curriculum Tom Bray J. J. Keller & Associates, Inc.

10. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Proposed Changes Training provider must be accredited Instructors must meet standards As part of CDL application process student must present completion certificate Instruction hours requirement:  Class A – 120 hours (76 hours classroom and 44 hours behind the wheel)  Class B/C – 90 hours (58 hours classroom and 32 hours behind the wheel) Final rule required by July 2013 Tom Bray J. J. Keller & Associates, Inc.

11. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Drug and Alcohol Regulations Drivers who operate CMVs that require a CDL must receive materials explaining the Part 382 requirements The materials must:  Address the employer’s policies and procedures;  Be presented to the driver before starting drug and alcohol testing; and  Cover the 11 required elements in §382.601 The driver must sign a receipt stating that s/he received these materials and the employer must maintain this receipt Managers must also understand the procedural requirements Tom Bray J. J. Keller & Associates, Inc.

12. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Reasonable Suspicion Training to determine whether reasonable suspicion of alcohol and/or drug use exists Required of individuals who supervise drivers that operate CMVs requiring CDLs Training must include:  60 minutes on alcohol misuse  60 minutes on drug use Documentation of training must be kept by the motor carrier Tom Bray J. J. Keller & Associates, Inc.

13. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Periodic/Annual Inspector Training/experience ≥ 1 year:  Manufacturer-sponsored training  Experience as mechanic/inspector in motor carrier/intermodal equipment maintenance program  Experience as mechanic/inspector at commercial garage, fleet leasing company  Experience as state, federal provincial inspector Inspector must:  Understand inspection criteria  Know and master methods procedures, tools, equipment use to perform inspections Documentation of inspector qualifications must be kept by the carrier or facility where the inspector is employed Tom Bray J. J. Keller & Associates, Inc.

14. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Brake Inspector Must have training/experience ≥ 1 year:  Manufacturer-sponsored training  Experience as mechanic/inspector in motor carrier/intermodal equipment maintenance program  Experience as mechanic/inspector at commercial garage, fleet leasing company Inspector must:  Understand inspection criteria  Know and master methods procedures, tools, equipment use to perform inspections Documentation of inspector qualifications must be kept by the carrier or facility where the inspector is employed Tom Bray J. J. Keller & Associates, Inc.

15. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Longer Combination Vehicles (LCVs) Driver must:  Complete knowledge and skills training  Pass knowledge and skills tests Documentation must be kept in driver’s DQ file Instructors (classroom and skills) must meet knowledge and training requirements Documentation of knowledge and experience must be kept in instructor’s DQ file Tom Bray J. J. Keller & Associates, Inc.

16. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Hazardous Materials Training Anyone meeting the definition of a hazmat employee (§171.8) must receive training General awareness Function-specific Safety training  Emergency response  Self-protection  Accident and incident prevention Security awareness training In-depth security training (if carrier required to have security plan) Tom Bray J. J. Keller & Associates, Inc.

17. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Implied/Not Mandated Driver qualification (Part 391) Vehicles/inspection (Parts 393 and 396) Tom Bray J. J. Keller & Associates, Inc.

18. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Tom Moore, CTP Senior Vice President National Private Truck Council

19. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 The Case for Focusing on Training Effectiveness The bottom line – properly trained drivers lead to fewer losses including fewer:  Accidents ▪ Image issues  Freight claims ▪ Fines/penalties  Injuries ▪ Vehicle downtime  Customer complaints And…  Increased productivity ▪ Improved customer satisfaction  Better employee morale ▪ Lower insurance costs  Lower turnover ▪ Better litigation results Tom Moore National Private Truck Council

20. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Elements of an Effective Training Program Assess current state (trainee knowledge, job responsibilities, job hazards, policies, standards) Right-size the budget Staff skilled trainers and select/develop engaging training materials Determine students learning style and adapt to the student  Delivery: visual, textual, auditory  Content: pure information, hands-on activities, problem solving activities Use GAPS Framework (Goals, Abilities, Perceptions, and Standards) Training events emphasize consistency, focus on basics, help student “relate”, are accessible, create differentiation Assure mastery through accountability Tom Moore National Private Truck Council

21. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Barriers to an Effective Training Program Management…  does not believe that the savings would be worth the time and effort;  priorities are elsewhere;  denies that training is a problem; and  extends only the minimum effort toward training necessary to satisfy insurance and regulatory requirements Lack of Training resources  Capital and Time  Staffing  Facilities Lack of accountability Failure to keep the message top of mind Tom Moore National Private Truck Council

22. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 The Training Program Company training program should include:  Initial (orientation)  On-the-job  Ongoing  Remedial Tom Moore National Private Truck Council

23. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Initial Training/Orientation Training topics should include:  Driver qualifications  Defensive driving  Vehicle inspection  Cargo securement  Hours of service  Customer service  Safe loading/unloading  Injury prevention Include meetings with company inside contacts (safety supervisors, payroll, maintenance, dispatchers) Tom Moore National Private Truck Council

24. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Road Testing Determine if driver is safe Impress on new hires that you are concerned with how they operate your vehicles Establish pass/fail criteria The best consequence is focused training If driver is clearly unsafe, a decision needs to be made as to employment status Tom Moore National Private Truck Council

25. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 On-the-Job Training Sending the driver out with an experienced driver (driver-trainer) to learn necessary skills and acquire knowledge/experience Have a train-the-trainer program Verify the driver-trainer has necessary knowledge/skills Formally train driver-trainer Have a post-training evaluation system Tom Moore National Private Truck Council

26. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Ongoing Training Safety meetings:  Conduct on a regular basis  Tailor to your company  Address specific problem areas Tom Moore National Private Truck Council

27. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Remedial Training Remedial training triggers Develop and use programs that address driver problems Counsel drivers Follow-up and track driver “Check-ride” programs Tom Moore National Private Truck Council

28. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Victor Hart Transportation Safety Manager DOT Transportation, Inc.

29. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 DOT Transportation Fleet Operations Equipment  833 Tractors  1,378 Trailers 960 Drivers Network:  8 Distribution Centers nationwide  Serving the Food Service Industry  Product line of almost 94,000 items  Over $4 billion in sales  Over 8 million miles in 2011 Victor Hart DOT Transportation, Inc.

30. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Identifying the Need Government regulations (FMCSA, OSHA, EPA, IRS, Homeland Security, USDA, FDA, etc.) Company policies Employee surveys Metrics  Safety (MVA and personal)  MPG  Customer delivery related Exit interviews, discipline and social media New employee orientation Networking Victor Hart DOT Transportation, Inc.

31. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Safety Training Train the trainer Defensive driving Taking pictures Mock trials Proactive initiatives from behavioral predictors Victor Hart DOT Transportation, Inc.

32. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Internal Integration Between sub-departments  Drivers  Dispatch  Garage  Managers Between departments  Sales  Purchasing  Warehouse  Human Resources Victor Hart DOT Transportation, Inc.

33. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 External Integration Customers Suppliers Community  Law enforcement  Fire department Employee families Victor Hart DOT Transportation, Inc.

34. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Training Delivery Options Classroom Individual Web-based Training On-board Computer Newsletter Safety/operational meetings DVD, CD, recorded message Positive Improvement Process (PIPs) Others? Victor Hart DOT Transportation, Inc.

35. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Learner Types Know the individual learning type  Hands-on  Visual  Auditory Try to use all three for standardized or group training Victor Hart DOT Transportation, Inc.

36. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Assessing Motor Carrier Safety Safety Scorecard by location and by driver Accidents by:  Cost  Date  Type  Driver years of service  Chargeability  Log violations  Over speed  Sudden stops Keep dialing down Victor Hart DOT Transportation, Inc.

37. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Assessing Workplace Injuries OSHA  Frequency  Severity Type injury Type accident (causation) Controlled and/or influenced environment Root cause analysis Victor Hart DOT Transportation, Inc.

38. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Defining Success Acceptable levels Good, better, best Law of diminishing returns—establish realistic expectations Benchmarking Have fun Victor Hart DOT Transportation, Inc.

39. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Question & Answer Please submit questions to “Q&A” using the Q&A tool Tom Moore National Private Truck Council Victor Hart DOT Transportation, Inc. Tom Bray J. J. Keller & Associates, Inc. Gary Petty National Private Truck Council

40. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810 Closing Remarks Checkout the archive of past topics at: http://www.jjkeller.com/nptcinfo http://www.jjkeller.com/nptcinfo  PowerPoint slides and recording up in 1 week Possible topics for 2013:  March 6, 2013 - Distracted Driving  May 15, 2013 - Effective Driver Vehicle Inspections  July 10, 2013 - DOT Drug & Alcohol Testing  October 2, 2013 - Physical Qualification of Drivers: DOT Physicals, CDLs and Med Cards, Functional Capacity Testing Gary Petty National Private Truck Council