1. LATIN AMERICA EXPATRIATE DEVELOPMENT SERIES: International Leadership - Motivation and Behavior

2. Introduction International Retailing: Latin America International Leadership Business Application Personal Assessment Human Resource Development Personal Development Standards Motivation Workplace Behavior Standards Motivation Workplace Behavior

3. International Leadership  Power and Position  Goal Setting  Achievement  Cultural Expectations  Corporate Expectations  Navigating Expectations  Adaptability  Influence and Ambassadorship  Direction and Definition  Communication: Role in motivation  Gender differences in leadership 3 Standards (Section1) Motivation & Workplace behavior (Section2)

4. International Leadership I. Influence and Ambassadorship II. Direction and Definition III. Communication: Role in motivation IV. Gender differences in leadership 4 Motivation & Workplace Behavior (Section2)

5. Influence 5  Hierarchy and paternalism is important  Difficult to influence with out a position

6. Ambassadorship 6  Need to leverage personality  Personal association  International experience  Mentors

7. 7  Respect the culture  Can make change with the help of a sponsor  Never make unilateral decisions  Allow others to take credit for change Ambassadorship (cont’d)

8. Direction and Definition 8  Latin America is largely conservative  Position determines direction

9. 9  Latin America is largely target oriented  Instruction requires precision  Goals rarely regarded as required  Exactness can be seen as arrogance  Need to generate position support for definition Direction and Definition (cont’d)

10. 10  Communication should be punctuated with local terminology  Verbal support for position Communication: Role in Motivation (cont’d)

11. Gender Differences In Leadership 11  Social Norms  Social Engagements: Interaction  Social Norms: Age

12. Gender Differences In Leadership: Male 12  Assertiveness not aggressiveness  Deferential to seniors and position  Respectful and deferential toward women  Alcohol is an accepted beverage

13. Gender Differences In Leadership: Male 13  Suits are preferred for men in business  Quality is preferred in clothing  Fashion is intertwined with beauty

14. Gender Differences In Leadership: Male 14 Social Leadership Expectations  Allow social events to unfold  Men rarely entertain other women alone  Do not expect a timely start or finish  Do not be the first to leave

15. Gender Differences In Leadership: Female 15  Expect male dominance  Expect to have decisions offered for you  Share major decisions  Responder not initiator

16. Gender Differences In Leadership: Female 16  Never attend social gatherings alone  Alcohol is an accepted beverage  It is acceptable to excuse yourself early  Do not offer to pay

17. Gender Differences In Leadership 17 Social Leadership Expectations: Age  Age is treated with respect in Latin America  Age discriminated against for women  Elder woman are often solicited for social involvement  Major social events should include invitations for elders

18. LATIN AMERICA EXPATRIATE DEVELOPMENT SERIES: International Leadership - Motivation and Behavior