1. Integrating e-government in simplification strategy the Dutch case Milan Jansen 20 June 2007

2. Dutch programme on AB Citizens Reduction of AB in the Netherlands (since 1999) – Administrative burdens for companies (Ministries of Finance and Economic Affairs) – Administrative burdens for citizens (Ministry of the Interior) Administrative burdens for citizens (since 2003) – Target of the last Cabinet: 25% less between 2003-2007 – Focus on target groups (disabled, unemployed, elderly volunteers).

3. New cabinet (Balkenende IV) New parties in the coalition New programme on the reduction of AB citizens “Critique” on the definition of AB by citizens Citizens see AB as: – Information obligations – Waiting on a decision by the government – Fees of governmental services – Treatment by the civil servants – Uncertainty in rights and obligations

4. Better governmental services Citizens want: – Easy access to the government – Insight in governmental services – Less administrative burdens – Once off data delivery – “Plain Dutch” – Good treatment of civil servants

5. Targets The new government has several targets: – Substantial reduction of AB for 10 bottlenecks – 25% reduction of AB municipalities – 25% reduction for each “profile” – 25% reduction of know data – Quality of governmental services rated at least a 7 Two programmes: – AB Citizens – E-governemt

6. How to reduce AB Use of baseline measurement – Insight in information obligation with high AB Use of ‘complaints office’ / Kafka brigade – Insight in real complaints of actual citizens Use of interest groups – Insight in issues of target groups Use of profiles – Insight in personal burdens of ordinary people

7. Maria, Bart, Verstappen

8. Examples (1) E-government had it’s autonomous targets, e.g.: – Improve quality of government services – 65% of forms must be available online at the end of 2007 – Provide e-government ‘buildingblocks’ (DigiD, key-registers, e- forms) Example: E-forms lead to less AB for citizens (one can obtain the forms online which saves time). AB citizens provides the ‘high impact’ forms which should be put online first (e.g. taxforms, crime report)

9. Examples (2) The e-government key-registers makes once off data available, e.g. – Electronic patients dossier – Digital Work and Income Client Dossier Large AB reductions, but mostly e- government initiated

10. Examples (3) New development: AB citizens also includes improving governmental services witch brings AB and e-government more together AB citizens sees advantages of e- government and asks new e-products, e.g. – Easy access to income related services in the personal internet page – Insight in waiting times online

11. Conclusions Integrate e-government in AB: – Use improvement of governmental services and reduction of AB as a common factor – Use profiles and baseline measurements to find possible new e-government services – Use AB to find high impact services which e-government can focus one and get noticeable results – Use AB to get an impulse in the development of e- government applications

12. Questions? For more questions: Milan Jansen milan.jansen@minbzk.nl +31 70 426 81 71 www.lastvandeoverheid.nl