1. Riordan Manufacturing: Improving Sales Methods CIS/207

2. Riordan Manufacturing  Riordan Was Created In 1991  Originally a Research and Development Company  Rapid Growth for the Fifteen Years Following 1991

3. What does riordan need?  Information System for Sales Organization  Management of Customer Records  Password Protection  Data Encryption

4. Riordan Sales records  Records Disorganized  Difficult to Access  The Company Uses Sales Records to Project Sales Growth  Entry Level Employee for Data Entry  Understand the Corporations Needs and Problems

5. Customer relationship management  A CRM is Designed to Improve Customer Satisfaction  Allows Tracking of Customer Relations, Trends, and Transactions  Designates Customers by Profitability  Tiered Clientele

6. Advantages Of CRM  Improve Customer Relations  Control of Emails to Customers

7. CRM Primary Functions  Operational  Analytical  Collaborative

8. Web Based Database  Marketing  Financial  Upper Management

9. Cloud Computing for riordan  Virtualization  Storage  Consolidation of Data  Increased Efficiency

10. Roles of the cloud  Storage Allocation  Access Control  Growth Opportunities  Technological Advancement  Cohesion

11. Server Platform Leadmaster  Streamline Information Flow  Calendar Organization  Compatibility with Office Products  Versatility

12. Leadmaster CRM  Customer Data Integration  Data Share Capabilities  Collaborative Knowledgebase  Sales Force Automation

13. Conclusion  Optimization  Cloud Computing  Web-Based CRM  Creation of a CMS

14. References  Apollo Group, Inc. (2006). Riordan Manufacturing. Sales and Marketing – overview.  Retrieved from CIS/207 – Information Systems Fundamentals course website.   Diffin, J., Chirombo, F., & Nangle, D. (2010). Cloud Collaboration: Using Microsoft SharePoint as a Tool to Enhance Access Services. Journal Of Library Administration, 50(5/6), 570-580. doi:10.1080/01930826.2010.488619  Jonker, D. (2011). Data Marts Can't Dance to Data's New Groove. Eventdv, 24 (10), 10.   LEADMASTER. (2011). Retrieved from http://www.leadmaster.com/LeadMaster-CRM-Solutions/Database-Management-index.asp  Lynda.com, (2010). What is Sharepoint? Retrieved from  http://www.youtube.com/watch?v=TE9TpraPlrE   Officevideos, (2012). Introducing Apps for the New Office and Sharepoint. Retrieved from http://www.youtube.com/watch?v=7xLeF3YgXpQ  Turban, E., & Volonino, L. (2011). Information technology for management: Improving strategic and operational performance (8th ed.). Hoboken, NJ: John Wiley & Sons.  Vaidyanathan, G., & Mautone, S. (2009). Security in Dynamic Web Content Management Systems Applications. Communications Of The ACM, 52(12), 121-125.  (2012, August 18). Cloud computing - Wikipedia, the free encyclopedia. Retrieved from http://en.wikipedia.org/wiki/Cloud_computingCloudhttp://en.wikipedia.org/wiki/Cloud_computing  Kollu, S. (2010, May 13). Flow Diagram « General Concepts – Tricks & Tips & MicroSoft Dynamics CRM. Retrieved from http://mscrm4humans.wordpress.com/2010/05/13/flow-diagram/MicroSofthttp://mscrm4humans.wordpress.com/2010/05/13/flow-diagram/  (2010, August 5). Even better sales records | Sales Smashers. Retrieved from http://salessmashers.com/shattering-goals/even-better-sales-records/http://salessmashers.com/shattering-goals/even-better-sales-records/  Park, N. A. The CRM Doctor, defining CRM for small businesses in the UK and helping them plan and complete a successful CRM implementation. Retrieved from http://www.thecrmdoctor.com/CRMinTheUK.htm http://www.thecrmdoctor.com/CRMinTheUK.htm