1. #RIWIR How I succeeded in Recruitment Carmen Watson Managing Director Pertemps Recruitment Partnership 1

2. #RIWIR Background Born in 1956 Mixed heritage Educated in secondary school 1 st career decision at 16! 1 st experience of recruitment ON THE FIRST RUN OF CAREER LADDER! 2

3. #RIWIR First Phase Secretarial job – Drop Forging Company 72 yr old – Managing Director Traditional values and traditional working practices “Old School” values Best grounding one could have Lessons learned: Take lead from good role models/mentors Quality, Quality, Quality! Customers have a choice who they buy from STATING THE OBVIOUS BUT...................... 3

4. #RIWIR Second Phase Pertemps Specialist Division: Secretary to the Head of Technical Division Barriers –Age –Gender –Ethnicity Lessons learned: Tenacity, honesty and customer focus DO pay off in the end READY FOR THE NEXT STEP......................... 4

5. #RIWIR Third Phase Pertemps: Consultant - Permanent - Temporary - Contract Branch Manager - £5m turnover Commercial Director - 1980 - Mergers/acquisitions - New branches Lessons learned: Love what you do Do what you do do well Exceed your customers expectations Look after your team 5

6. #RIWIR Fourth Phase Corporate Business Director – Pertemps World was changing Volume business users became “contract” customers –Tenders –Price negotiations –Single points of contact –MI Babes in the wood  £250m contract spend Lessons learned: Don’t assume anything Manage change Take your team with you 6

7. #RIWIR Penultimate Phase Managing Director – 2000 Role & responsibilities –“Whole” company issues –Local agency –National coverage –Separate autonomous divisions Key Challenges –Structure –Identity –Development opportunities for key staff –EBT shares for all –Growth plan Lessons learned: Understanding the business! Staying focussed Sharing the journey you’re on! 7

8. #RIWIR Factors Influencing Journey Personal ones: Having to go to work early Understanding business Desire to succeed Not afraid to challenge Acting in the interests of customers and staff 8

9. #RIWIR Factors Influencing Journey Organisational ones: Board recognised –Someone who got on and did the job –Understanding the industry –Commitment and hard work –‘Can do’ attitude –Core values –Desire to be successful The Company backed me! 9

10. #RIWIR “How well are you demonstrating your commitment to your organisation?” 10

11. #RIWIR “How much of the bigger picture do you see?” 11

12. #RIWIR “Are there people in your company that can offer you what my company saw in me?” 12

13. #RIWIR “How clearly defined is the route to success?” 13

14. #RIWIR “Formula for Success?” 14

15. #RIWIR Formula for Success 15 ABILITY

16. #RIWIR Formula for Success x 16 ABILITYAPPLICATION

17. #RIWIR Formula for Success 17 + ARTICULATION x ABILITYAPPLICATION

18. #RIWIR Formula for Success 18 + + ARTICULATION x ABILITYAPPLICATION ATTRACTIVENESS

19. #RIWIR Formula for Success Something Missing? 19 + + ARTICULATION x ABILITYAPPLICATION ATTRACTIVENESS = SUCCESS

20. #RIWIR Formula for Success = Attitude 20

21. #RIWIR Formula for Success 21 ABILITY APPLICATION ARTICULATION ATTRACTIVENESS ATTITUDE = ACHIEVEMENT!

22. #RIWIR Final part of the journey for me November 2012Chairman of Pertemps Turnover£292.2 million Employees550 Branches103 PositioningTop 10 22

23. #RIWIR Additional Board Posts: Network Group [Specialist Recruitment Organisation] Race for Opportunity [BITC] Real Deal 23

24. #RIWIR “Best wishes to you all” Carmen 24