1. Relationships 2.0 Communicators Forum, December 14, 2007 Ann Hill Duin ahduin@umn.eduichat: ahduin ahduin@umn.edu

2. Office of Information Technology One thing I know… …the future of relationship management will not include powerpoint slides…

3. Office of Information Technology Exponential Information 2.7 billion searches are performed on Google each month Number of text messages sent and received each day exceeds the population of the planet More than 3,000 new books are published every day 1.5 exabytes of unique, new information will be generated worldwide this year – more than in the previous 5,000 years Amount of new technical information is doubling every 2 years By 2010 it is predicted to double every 72 hours Fisch, 2007

4. Office of Information Technology Mobbing “The ineluctable and inevitable rush by millions of people to join online and mobile communities, therein to generate content and pay the communities’ founders for the privilege of creating and sharing the users’ content with others.” --next edition of Webster’s...

5. Office of Information Technology

6. Web 1.0Web 2.0 Personal websites Content mgmt Publishing Stickiness Doman name spec Ofoto Directories --> Blogging Wikis Participation Syndication Search engine opt Flickr Tagging

7. Office of Information Technology “Common Good” Resources Student,Faculty, Staff Support Helpdesk (1-HELP) Training Digital Media Center. Computer Labs Security MS license Back-Up Automated Desk-top Computer Management (AD) Help-Desk Support Tool (Ctrl F1) Communications Data Network Telephones Unified Messaging Wireless VoIP Productivity Applications Operating System MS Office File Systems (AD) Web Collaboration (Breeze) Email Calendar (UMCal) Portal File Storage (SAN) Personal space Enterprise storage Web Content Management Wiki Business Applications PeopleSoft WebCT Vista Moodle Imaging (ImageNow) Library Automation E-Research CUFS / EFS IMS Reporting EGMS FormsNirvana GradPlanner Portfolio GoldPass II Data Base (Oracle)

8. Office of Information Technology Active Directory User Accounts - Accounts went from 0 to 24,000 in less than 18 months - Student use increased by 10,000 accounts in the past three months alone

9. Office of Information Technology Netfiles Usage Trend

10. Office of Information Technology UM Calendar - Dramatic 2yr growth in users across entire system

11. Office of Information Technology Course Management Systems - 55,000 regular users and growing

12. Office of Information Technology Wikinomics Things created together hold promise for all. Blogger.com now 100M (up from 10M in 2005); beats CNN.com MySpace.com beats MTV.com Wikipedia.com beats Brittania.com Skype adds 220,000 subscribers per day Pervasive, Mobile, Geospatial, Multi-media, 3D-Internet

13. Office of Information Technology 1.02.0 Surveys Advisory councils Relationship control Innovate and see Aggregate information Communication Here’s our message Portal --> Business intelligence Open wikis Open access Link to strategy Aggregate users Communities Collaboration Mashup

14. Office of Information Technology www.scorecard.org

15. Office of Information Technology Communicator as catalyst & connector

16. Office of Information Technology

18. So what?