1. Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Developing Blended Solutions at ADP A five year e-learning evolution

2. 2 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Session Agenda  ADP-TLM – Who we are and how we arrived here  Selecting and Implementing an LMS  Virtual Training  Self-paced eLearning  Blended Solutions  Development Tools  Future Challenges

3. 3 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Presenter Introduction – Richard Arrendale Began my career in public education  Worked for America Online in the mid-90’s  Began eLearning in 1999, with HomeSide Lending / Washington Mutual  Have been working with ADP-TLM since the Spring of 2003

4. 4 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. ADP - Time & Labor Management Automatic Data Processing  Multinational corporation with more that 50K employees  Dealer services  Broker Services  Comprehensive human resource outsourcing ►Small and large businesses ►Payroll ►Time & Labor Management  Enterprise eTIME  TimeSaver

5. 5 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. ADP-TLM Training ADP-TLM Training 2003 – charged with training both internal associates and external clients  1 Manager  1 Time Saver Instructional Designer  1 Enterprise eTIME Instructional Designer  1 Enterprise eTIME Trainer  1TimeSaver Trainer  1 Technical Trainer ►10 Laptop Training Lab  $ 200,000 Annual Revenue

6. 6 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. ADP-TLM Training ADP-TLM Training 2008  1 Director  4 Managers  8 Instructional Designers  14 Trainers  3 Training Coordinators  1 Technical Trainer ►(nearly 200 machines between Mobile, Virtual and Classroom labs)  $ 1,200,000 Revenue

7. Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Learning Management System Selecting and Implementing

8. 8 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Choosing an LMS  Projected 30 - 40% annual growth  Need to automate registration  Saba chosen after an extensive RFP process ►Previous relationship with ADP ►Willingness to customize features

9. 9 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Implementing an LMS Focused Implementation  Phase 1 – Internal Associates  Phase 2 – External Clients  Phase 3 – Self-paced WBT

10. 10 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Process Defining Rollout Process  Following the ADDIE Model  Setting expectations with business units  Creation of several standard documents for each phase

11. Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Virtual Classrooms Hands-on Training

12. 12 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Web-Ex Training Center Partnership with WebEx & Saba  Creating a connector that would seamlessly allow registration and launch of Training sessions  Working with ADP allowed WebEx and Saba to create functionality they could use with other clients.

13. 13 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Web-Ex Training Center Training Center  Synchronous solution that allows for hands-on experience  Feedback can be a challenge  Facilitators must be engaging

14. Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Self-paced eLearning Hands-on Training

15. 15 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Development Tools Articulate Presenter and Adobe Captivate chosen  Extensive research  Ease of use  Flexibility  Assessment  Compatibility with LMS

16. 16 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Articulate Presenter and Quizmaker Articulate  Easy to use for information presentation  SCORM compliant assessments through Quizmaker

17. 17 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Adobe Captivate Captivate  Adds interactivity to self-paced training  Templates allow for rapid development  Simulations create opportunities for hands-on exercises with feedback

18. 18 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Audio Easy to use, inexpensive, and flexible  Articulate  Wavepad  Audacity

19. 19 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Blended Solutions Mixing the best elements of Instructor-led, Virtual, and Self-paced eLearning  Level setting  Cost efficient  Most effective use of training resources

20. Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Development Tools Process, Standards & Future Challenges

21. 21 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Process Redesign Rapid Product Development Cycles  Complexity Matrices  Training Analysis  High Level Design

22. 22 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Training Analysis  Revision History  Needs Analysis  Audience Analysis  Task Analysis  Gap Analysis  Proposed Training  Project Resources

23. 23 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. High Level Design  Product/Program Information  Revision History  Design Definition  Business Need and Scope  Course Outline and Objectives  Assumptions, Risks, and Constraints  Administration Requirements  Project Resources

24. 24 © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Reorganization  ADP-TLM Training recently became part of a consolidated training organization ►New reporting relationships ►Preserving best practices ►Standardization throughout ►Opportunities for collaboration

25. Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved. Questions & Discussion