1. Welcome to the Performance Indicator Data Webinar Hosted by: The Family Institute for Education, Practice & Research The webinar will begin shortly. Thank you for your patience. For audio access, please call 1-800-244-9194 then enter code: 990024# For any technical difficulties, please call 585-732-4040

2. Today’s Agenda Programs share experiences Why do we collect performance indicator data? What does the performance indicator data tell us? How might programs use the Performance Indicators information? Family Institute activities re: the data Open discussion

3. What has your experience been with the performance indicator data? Gathering the information Team communications about the indicators Reporting to Family Institute

4. Why is collecting performance indicator data important?

5. Importance of Measurement and Data Collection Set specific and measurable goals designed to answer the question: How are we doing? Premise: You can’t improve what you don’t know (and, let’s not rely on “gut feelings”) Can assist with CQI efforts

6. Why do we collect key Performance Indicators?

7. Overview of the Family Institute key Performance Indicators

8. What’s expected? Agencies are asked to submit the Performance Indicator information via the Family Institute website by the 25 th of each month A friendly reminder to submit your data will be sent to the contact person a few days prior to the 25 th A late reporting reminder will be sent to the contact person as well as the Admin for the program on the 26 th Data for that month will not be accepted after the last day of the month 8

9. How you can use the Performance Indicator Data? Review monthly data as a team Look at the results to determine what the results are telling you Identify challenges or areas for improvement Make a plan to change you teams approach

10. Example: What does your data tell you? 100 enrolled in your program 10 consumers were engaged last month 1 consumer consented to outreach 0 numbers of families were invited 0 number of CCFC’s were conducted Where’s the breakdown? Let’s look at why only one person consented Let’s talk specifically about the engagements staff is doing (Tools? Approaches?) For the consumer who said “yes”, what did that staff member do? What were circumstances? Lessons learned? Why was family not invited? What are the challenges here?

11. What the performance indicator data tells us? There is a lot of activity, statewide, related to engaging consumers in CCFC (e.g., during a recent 12-month period of time 3,830 consumers were engaged). Clinicians are making strides regarding engaging families into CCFC – major improvements. Successes! 465 consumers participated in CCFC over the 12-month time period described above. Data source: Family Institute website – Performance indicator monthly submissions

12. What the performance indicator data tells us? (cont.) CCFC Engagement with Consumers: In 2009, approximately 1 in 5 (19%) consumers agreed to participate in CCFC when engaged in a discussion about CCFC. The Family Institute develops: Decision Guide (for having conversations with consumers) Pre-planning tool (to help ensure consumer’s wishes are honored) Enhanced CCFC training (additional demos and practice) In 2012, approximately 1 in 3 (34%) of the consumers who were offered CCFC agreed (i.e., consented) to participate in the CCFC process. Data source: Family Institute website – Performance indicator monthly submissions

13. What the performance indicator data tells us? (cont.) CCFC Engagement with Family: In 2009, practitioners reported that approximately one-half of families were approached and invited to CCFC (after consumer consent) The Family Institute develops: Tips for family engagement Enhanced CCFC training (demos and practice) Added pre-planning tool with family engagement section The results: in 2012, approximately three-quarters (i.e., 76%) of families were approached and invited to CCFC (after consumer consent) Data source: Family Institute website – Performance indicator monthly submissions

14. How does the Family Institute use the data? No judgments NOT a report card Used to better understand how we can help and improve our training and technical assistance efforts To help us track statewide implementation progress To help inform calls/contacts with programs

15. Open Discussion

16. Thank you for joining us today  This webinar will be made available on our website at www.nysfamilyinstitute.org  Next Learning Community event will be a Booster Session and the topic will be Clinical Case Presentations. This webinar will be held on Tuesday, May 20 th from 3:00pm-4:30pm  The Family Institute will be sending you an email to assist you with the submissions of actual CCFC scenarios that you’ve experienced.  Please complete the following survey questions