1. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 1 ANNUAL GENERAL MEETING Saturday November 7, 2009 12:45 – 1:30 pm Highlights from 2009 Remarks by Beth Snyder, President The Old Mill and Spa Toronto, Ontario

2. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 2 Beth Snyder – President, Executive Darlene Chrissley - Vice-President, Coaching Awareness/ Community Partnerships Michael Lobraico – Past President, Nominations Julia von Flotow - Secretary, Governance Uri Galamidi – Treasurer Ron Chaiken, Stephanie Potter- Member Meetings Paul Litwack - Membership Services Leslie Kennedy – Marketing and Communication Angie Allan – Member at Large Martha McDerment - MLOA Board of Directors 2009-2010

3. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 3 Newsletter Editor - Gerry Fryer Web Updates - Jing Le Prism Co-Chairs: Anne Hurtebise, Colin Holbrow Venue Coordination: Norma Cortes Fall Conference Chair: Cindy Stradling Chair of Sponsorship/ Marketplace: Tracey White Virtual Options: Kim Leitch – Administrative contact Dianne Moon – Accounting Lorie Winter- Bookkeeper Marion Tripp - CEO Other Key People

4. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 4 ICF-GTA Coaches is an innovative, leading, recognized, and resilient ICF world chapter responding to changing internal and external circumstances both locally and internationally. March 25, 2009 Vision ICF-GTA Chapter

5. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 5 Best Practice Governance: Implement next generation practices, structures & processes for organizational transformation and promotion of active member engagement and co-creative innovation Robust Financial & Human Resources: Ensure responsible financial management, develop new revenue streams. Increase revenues and membership. Engage membership to increase organizational capacity. And, manage supplier relations effectively. Innovative Membership Programs & Services: Develop and implement a membership structure and innovative programming to attract and retain identified stakeholders Dynamic Coaching Awareness Brand: Create and present a cohesive ICF-GTA image that reflects our mission and vision, internally and externally in our geographic area. Building Healthy Communities: cultivating social responsibility in partnership with our internal and external stakeholders. March 25, 2009 Strategic Direction 2009-1010

6. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 6 Developed Ground Rules Developed new Vision and Strategic Directions Orientation Manual and Process Job Descriptions Committee Structure and leads The Way We Work Legacy documents Professional Business Practices Best Practice Governance

7. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 7 Detailed financial reconciliation Chapter Sponsor: CTI Review of processes & opportunities for savings/ cost containment Review of Financial Model: not sustainable Recommendations for Chapter membership: $75 for all members, one category Initiated review for new Auditor Robust Financial & Human Resources

8. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 8 Successful Member Appreciation at Intercontinental Hotel Implemented new meeting approach with improved attendance (50 vs. 12) Value for members with excellent speakers, better venues, food Focus on technology, biz development, coaching skills Successful PRISM Event at Glen Gould Studio Innovative Membership Programs & Services

9. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 9 Updated look and feel of website Video done on Coaching PRISM targeted to business community Review initiated of PRISM offering Coffee Conversations at Starbucks (100 members involved, 70 participated) Making connections with other organizations to develop synergies: CAPS, Schulich Executive Centre, Ont. Psychology Association, HRPA Dynamic Coaching Awareness Brand

10. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 10 Coffee Conversations Development of Sponsored Coaching Awareness Model: discussions with United Way Building Healthy Communities

11. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 11 Awareness of opportunity Nov, 2009 Ask for nominations in December, 2009 Interview potentials, early January, 2010 Slate proposed at end of January, 2010 Vote for Board Members February, 2010 Introduce new Board at end of February, 2010 Term begins March 1, 2010. ICF-GTA Chapter Nomination Process for Board

12. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 12 FRIENDS SPONSORS Anne Hurtebise Colin Holbrow Jean Davies Beth Snyder