1. NCVEI Benchmarking: Pilot Project Update James W. Lloyd, DVM, PhD Associate Dean College of Veterinary Medicine Michigan State University

2. Why Benchmark?  Internal comparisons Identify performance trends over time Identify performance trends over time  External comparisons Compare performance to similar operations Compare performance to similar operations

3. VTH Benchmarking Task Force  Mimi Arighi  Jim Brawley  Roger Fingland  Gary Foltz  Ron Haffey  John Haven  David Lee  Dennis McCurnin  Cecil Moore  Ralph Richardson Coordinated by NCVEI: Howard Rubin, Jim Lloyd  Renee Knosby

4. Benchmarking Challenges  Deciding what to measure Establishing standard definitions Establishing standard definitions  Who compiles the data? AAVMC comparative data report? AAVMC comparative data report?  Does everyone participate?  Reporting frequency?

5. Task Force “Wish List” 1. How productive is the VTH faculty? 2. How productive is the VTH by service areas (cost centers)? 3. Level of client satisfaction/complaints 4. Level of satisfaction among referring veterinarians 5. Ratio of students, interns and residents to caseload 6. Number of cases per service (impact on teaching level)

6. 7. Number of cases per FTE 8. Service lag time 9. Accounts receivable (pro-bono impact and programs) 10. Variable compensation for faculty and staff 11. Staff turnover 12. State support and other revenue generators Task Force “Wish List” (cont.)

7. Suggested Starting Data Points 1. Gross revenue 2. Case load 3. State support 4. FTE faculty 5. House officers 6. FTE staff 7. Staff expense 8. Direct costs (drugs, medical supplies) 9. Accounts receivable 10. Staff turnover

8. Data Entry and Reporting NCVEI website demonstration http://ncvei.org

27. Next Steps  Conference call(s) next week  Revisions as appropriate  Enter more data More schools More schools Service-level Service-level  Using the data – suggestions?

28. Questions? Comments?