1. Rob Perfect Business Development Consultant, Arete® Human Resources Inc. 1

2. Arete ® is a Greek word meaning “excellence”; it reflects what we value: Excellence in everything we do 2

3. What is the greatest good for your clients, what can help them move from good to great, and what part do you play? 3

4. 1. Who we’re discussing: small businesses in Canada 2. What issues they face 3. What support is available for small business owners and employees 4. How Arete ® can help your clients grow 5. What’s in it for you and your clients 4

5. How many total businesses are in Canada? 5 1,138,761 How many of these are classified as small businesses? 1,116,423 (98%) Source: Industry Canada calculations using Statistics Canada data as at Dec 2010 (latest available stats)

6. Industry Canada says: o 1 to 4 employees: micro-enterprise o 5 to 100: small business o 101 to 499: medium-sized business o 500-plus: large business 6 It depends who you ask! Statistics Canada says: o Less than 500 employees with less than $50 million in annual revenues Canada Industry Profiles says: o Annual revenue between $30,000 and $5 million is a small business o Annual revenue between $5M and $25M is a medium-sized business Small Business Stats

7. How many Canadians work for small businesses? 7 5,137,147 As at 2010 (latest stats) Industry Canada says: 48.3% of all working Canadians (up from 41% in 2005 - indicating a growing trend)

8. Canadian small business failure rate: 8 Statistics Canada says: Largest # of new small businesses established in 1 year: @115,000 in 2005 Largest # of small businesses that disappeared in a single year: @100,000 in 2006 Net average of small businesses established from 2002 to 2007: 15,000 Small Business Stats

9. A CBC survey held last October reports the following small business concerns, as submitted by several thousand entrepreneurs during an online chat: 9 Cash Flow 51% Small Business Issues

10. 10 Print.....10%Radio/TV.....1% Online/Social Media.....60% None(!!!).....29% 21% Marketing

11. 11 10% Compensation Absence of an HR strategy Too much admin/HR for owners/managers Performance management Employment law Salopek Consulting Ltd – HR and Business Specialists, August 2012 Managing Staff

12. 12 18% Work/Leisure/Family Balance

13. 1 in 5 Canadians will experience a mental health issue in their lifetime 13 o This means of the 5 million people employed in small business, 1 million will be affected. It means 1 in every 5 of us in this room will be affected. It means 1 in every 5 of our family and friends will be affected. o An average half a million people are absent from work each day with mental health concerns – at a cost of $51 billion o 44% of employees surveyed reported they were either currently (12%) or had previously (32%) personally experienced a mental health issue Building Mentally Healthy Workplaces: Perspectives of Canadian Workers and Front-Line Managers - 2011 report

14.  What percentage of businesses have been involved in an employment dispute in the past 5 years? a)24% b)33% c)27% 14 DAS Legal Protection LTD 2012

15.  What is the average cost of an employment dispute? a)$35,238 b)$63,642 c)$59,402 15

16.  What is the average cost of a 2 day civil action trial in Canada? a)$26,444 b)$37,765 c)$38,654 16

17. Discretionary Effort Percentage Effort Time (Needham, 2005) Minimum Required Effort to Keep Job 30% Top Performers 80% 100% 0% Workplace Performance

18. What is Small Business Assistance? 18

19. Our philosophy and approach 19

20. 20

21. 21 Value-adds Research

22. Research Results

23. Work/Life Balance Blog 23

24. Value proposition 24

25. Food for thought: 25 It’s like suddenly discovering you’re hungry and discovering there's nothing in the fridge.

26. Quick!!! Find a solution! 26 Excessive absenteeism, customer complaints, and declining productivity affect the bottom line. …but which AP should I choose?

27. Bite-sized? 27 Off-the-shelf? À la carte menu? Restaurant critic’s choice meal?

28. 28 Well-planned and executed assistance program to suit a variety of needs and tastes

29. 29