1. AGENDA THE CONCEPT OF CULTURAL DIVERSITY Culture Definitions
Characteristics of Culture
Cultural Competence
Steps to Achieving Cultural Competence
IDENTIFYING CULTURAL VALUES AND BELIEFS
Origin of Values and Beliefs
Exploring Our Values and Beliefs
The Cycle of Prejudice and Oppression
Suggestions for Maintaining Objectivity and Productivity
The Pennsylvania Child Welfare Training Program : Valuing Diversity

2. CROSS CULTURAL COMMUNICATION The Four Minute Sell
Communication Tendencies
The Cultural-Context Inventory
General Principles of Effective Cross Cultural Communication
Some Cultural and Communicative Tendencies of Four American Subgroups
TAKING ACTION
Ally Behavior
Cultural Diversity Continuum
Increasing Cultural Competence in Services
Next Steps
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3. Competencies and Learning Objectives The Competency:
The Child Welfare professional understands the concept of cultural competence; knows how one's own culture affects behavior and values; and knows how cultural and ethnic differences may affect the delivery of Child Welfare service
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4. Learning Objectives: Participants will be able to:
Define the primary and secondary dimensions of culture, cultural diversity and cultural competence;
Identify characteristics of culture.
Identify their own cultural values, how these values contrast with cultural values of others, and the impact cultural values have on one's attitudes and behaviors;
Recognize the various aspects of cross cultural communication;
Develop techniques to increase cultural awareness.
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5. set of behaviors or characteristics, but rather the framework through
Culture is...
the framework that
guides and bounds
life practices; not
a rigidly prescribed
set of behaviors or characteristics, but
rather the framework through
which actions are
filtered or checked
as individuals go
about their daily life.
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6. Definition of Culture Culture represents the vast structure of
behaviors, ideas, attitudes, values,
habits, beliefs, customs, language,
rituals, ceremonies and practices
"peculiar" to a particular group of
people, and it provides them with:
(1) a general design for living
and
(2) patterns for interpreting reality.
Culture determines how we see the
world and the way we see the world is
reflected in our behavior.
Wade Nobles
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7. Primary and Secondary Dimensions of Diversity
Education
Work
Background
Income
Marital
Status
Military
Experience
Religious
Beliefs
Geographic
Location
Parental
Age
Race
Gender
Ethnicity
Physical
Abilities/
Qualities
Sexual/
Affectional
Orientation
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8. Definition of Acculturation
“Cultural modification of an individual, group, or people by adapting to or borrowing traits from another culture; also: a merging of cultures as a result of prolonged contact.”
 Merriam Webster’s Dictionary
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9. Acculturative Attitude Styles
Value in maintaining
cultural identity?
Yes No
Integration
Assimilation
Separation
Marginalization
Value in maintaining relationships with host group?
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10. CHARACTERISTICS OF CULTURE
Every human being has a culture.
Culture is learned. It is not innate or biological.
Culture is dynamic. It changes over time.
A large component of culture is below the level of conscious expression.
People can belong to many different subcultures.
Culture gives us a range of permissible behavior patterns
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11. Cultures no longer exist in isolation.
Culture determines the way we think, feel, act, perceive the world, respond to situations, etc. Therefore, culture consists of values, beliefs, and rules of conduct.
A society's institutions reflect the culture and its underlying beliefs and values.
Culture is a "group" phenomenon. It must be shared. Culture reflects tradition, having been passed from one generation to another.
Our culture determines how we respond to problems and daily interactions with others, etc.
Cultures no longer exist in isolation.
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12. Components of Cultural Competence
Cultural Knowledge
Cultural Awareness
Cultural Sensitivity
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13. having the capacity to function in a particular
Competence means...
having the capacity to function in a particular
way; to have skills; to
have a level of mastery
in a situation.
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14. capable of functioning
Definition of
Cultural Competence
[Individual]
"The state of being
capable of functioning
effectively in the
context of cultural
differences."
The Pennsylvania Child Welfare Training Program : Valuing Diversity

15. PRIVILEGE, PRIDE and PREJUDICE
CYCLE OF PREJUDICE & OPPRESSION
MYTH
Myths
Misinformation
Missing Information
Stereotypes
SOCIALIZATION
BEHAVIOR
Reinforced by
Institutions, Culture
Government, Media
Family, Education
Religion, Peers
Prejudiced Behavior
Oppressive Behavior
INTERNALIZATION
to Bailey Jackson & Rita Hardiman
Credit Adapted by Joan Olsson 1988
Cultural Bridges
268 B Pope Rd.
Tobyhanna, PA 18466
Lies & Myths = Truth
Difference = Deficit
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16. THE 4 MINUTE SELL by Janet Elsea Skin Color Gender Age Appearance
Facial Expressions
Eye Contact
Movement
Personal Space
Touch
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17. Aspects of Communication
Personal Space
Facial Expression
Eye Contact and Feedback Behaviors
Silence
Dominance Behaviors
Interruption and Turn-Taking Behaviors
Volume
Gesturing
Touching
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18. Five Dimensions of Human Activity
ASSOCIATION
INTERACTION
TERRITORIALITY
TEMPORALITY
LEARNING
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19. The Four Spaces Personal Space Intimate Space Social Space
Public Space
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20. MARKING TIME When is the right time?
People of different cultural backgrounds may give different answers to this question:
at nine o’clock
at twenty-one hundred hours
at sunset
when everything is ready
when everyone is here
when I’m good and ready
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21. Patterns of High/Low Context
in Various Cultures
HIGH
MEDIUM
MEDIUM-LOW
LOW
Latin America
Middle
East
United States
Scandinavia
Asia
France
Germany
Africa
Italy
Spain
Greece
Women Men
Rural Urban
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22. Cultural Context Discussion
How has membership in various
cultural groups influenced your behavior?
How do you feel and behave with someone from a different culture?
What are the drawbacks of your own high- or low- context orientation? What are the advantages?
What are some of the challenges that you face in working with those whose scores are very different from your own? How might you meet some of those challenges?
What are some benefits of working with those whose scores are very different from your own? How might you capitalize on those benefits?
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23. What would I give up?
What would I give up by acting against oppression?
How am I benefiting
from continuing the cycle of prejudice and oppression?
What price am I paying for my "isms"?
What limits do I place on helping to change oppression
and prejudice?
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24. Percent Minority of the U.S. Population
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