1. CMMI December 3rd 2014

2. Objective of the presentation
The aim of the presentation is to introduce Capability Maturity Model Integrated (CMMI) process improvement approach to students of Software Project Management course at Faculty of Informatics and Information Technologies at Slovak University of Technology The presentation will describe at high level what is CMMI about, and a case study will be presented, describing the preparation to CMMI appraisal and appraisal process itself in a service and consulting company

3. Introduction of Accenture – Presenters
Graduate at Slovenská Vysoká Škola Technická
Elektrotechnická Fakulta
14 years in Národná banka Slovenska
Establishment of new Computing Centre, development of payment system, lead applications maintenance team
8 years Accenture Technology Solutions
Software Delivery Life Cycle processes and methodology, Internal and External Audits, CMMI, P-CMM, ITIL
Business Continuity and Information Security
Vladimír Šatura
Accenture Technology
Solutions
Plynárenská 7/C
Bratislava 821 09
Slovakia

4. Agenda
Introduction of CMMI Use Case: CMMI Appraisal at service and consulting company

5. Introduction of CMMI
Capability Maturity Model Integrated (CMMI) is a framework for mature processes
developed by Carnegie Mellon University – Software Engineering Institute and currently owned by CMMI Institute.
based on actual practices
outlines best practices
5 levels of maturity
used for a process improvement program

6. Quantitatively Managed Optimizing
Levels of CMMI
Initial
1 (Ad-hoc, heroes)
“Just Do It”
Managed
2 (Basic Project Management)
“We recognize our problems and are correcting them”
Defined
3 (Process standardization)
“We anticipate and prevent problems”
Quantitatively Managed
4 (Quantitatively Managed)
“We see the sources of individual problems and eliminate them”
Optimizing
5 (Continuous Improvement)
“We see common sources of problems and eliminate them”
Disciplined process
Standard,
consistent process
Predictable
process
Continuously
improving process

7. Mature Organization Mature Organization
Processes are defined and documented
Roles and responsibilities are clear
Management plans, monitors and communicates
Product and process are measured
Quality, cost and schedule are predictable
Products meet user expectations
Technology is used effectively within defined process
Management is committed to continuous improvement

8. CMMI Components

9. CMMI Process Areas Development and Services

10. Specific Goals and Practices
Specific Goals and Practices for Technical Solution Process Area for CMM for Development
SG 1
Select Product Component Solutions
SP 1.1
Develop Alternative Solutions and Selection Criteria
SP 1.2
SG 2
Develop the Design
SP 2.1
Design the Product or Product Component
SP 2.2
Establish a Technical Data Package
SP 2.3
Design Interfaces Using Criteria
SP 2.4
Perform Make, Buy, or Reuse Analyses
SG 3
Implement the Product Design
SP 3.1
Implement the Design
SP 3.2
Develop Product Support Documentation

11. Generic Goals and Practices of CMMI
GG1
Achieve Specific Goals
GP1
Perform Specific Practices
GG 2
Institutionalize a managed process
GP 2.1
Establish an organizational policy
GP 2.2
Plan the process.
GP 2.3
Provide resources
GP 2.4
Assign responsibility
GP 2.5
Train people
GP 2.6
Control work products
GP 2.7
Identify and involve relevant stakeholders
GP 2.8
Monitor and control the process
GP 2.9
Objectively evaluate adherence
GP 2.10
Review status with higher level management
GG 3
Institutionalize a defined process
GP 3.1
Establish a defined process
GP 3.2
Collect process related experience

12. CMMI for Development & Agile
CMMI and Agile complement one another CMMI focuses on what program / project do Agile focuses on how product is developed CMMI provides engine that enable Agile techniques on large projects Agile enhances CMMI method with specific software engeneering approach CMMI provides methods for continuously improve organization Agile include practices for project team improvement CMMI aimed for high cost failure (weaponry, aircraft) domains Agile aimed for low cost failure (Internet, Games) domains

13. CMMI Appraisal - SCAMPI
Standard CMMI Appraisal Method for Process Improvement (SCAMPI) is the official CMMI appraisal method Appraisal helps to identify strengths and weaknesses of organizational processes SCAMPI C is short and more flexible. It is used to provide a quick gap analysis between the organization's processes and CMMI practices. SCAMPI B is more formal. It helps an organization understand its progress toward a target CMMI maturity level or capability profile. SCAMPI A is the most rigorous method and the only one that can result in a rating.

14. CMMI Published Appraisal results
Appraisal Results may be published at CMMI PARS page

15. Agenda
Introduction of CMMI Use Case: CMMI Appraisal at service and consulting company

16. Audience composition What type of work you incline to?
Be developer expert (coding, programming, testing)
Prefere analyse requests with clients
Perform applications and user support
Manage a team
No idea

17. Use case: CMMI Appraisal - Goals
Define Appraisal Goals
Improve the quality in products and services provided to the customers and improve the standardization.
Provide information that management can use to better predict effort, improve time to market and reduce the cost
Obtain recommendations of practices that will ensure the continuous improvement process
Defined by CMMI Sponsor – the organization lead who initiated the Appraisal
Discuss selection criteria
Discuss Internal/External team members

18. Use case: CMMI preparation on organization level
Continuous Improvement
Define organization processes standards
Enhance processes based on internal and external requests
Improve processes standards based on lesson learned
Appraisal preparation
Collect documentation
Prepare Process Improvement Identification Document (PIID)
Internal candidate project reviews

19. CMMI for Development & Agile ?

20. CMMI for Development & Agile – Development Practices
Requirement Managemt (REQM)
Requirement Development (RD)
Technical Solution (TS)
Product Integration (PI)
Verification (VER)
Validation (VAL)
REQM
REQM
VAL
VER PI TS
Validation (VAL)
Prepare for Validation
Validate Product or Product Components
Verification (VER)
Prepare for Verification
Perform Peer Reviews
Verify Selected Work Products
Product Integration (PI)
Prepare for Product Integration
Ensure Interface Compatibility
Assemble Product Components and Deliver the Product
Technical Solution (TS)
Select Product Component Solutions
Develop the Design
Implement the Product Design
Requirements Development (RD)
Develop Customer Requirements
Develop Product Requirements
Analyze and Validate Requirements
Requirements Management (REQM)
Understand Requirements,
Obtain Commitment to Requirements
Manage Requirements Changes RD

21. CMMI for Development & Agile – Management Practices
Project Planning (PP)
Risk Management (RSKM)
Project Monitoring and Control (PMC)
Measurement and Amalysis (MA)
Configuration Management (CM)
Integrating Project Management (IPM)
REQM
PMC MA
IPM
RSKM PP CM
RSKM
REQM
VAL CM
VER PI TS PP
Integrated Project Management (IPM)
Establish the Project’s Defined Process
Use Organizational Process Assets for Planning Project Activities
Establish the Project’s Work Environment
Establish Teams
Contribute to Organizational Process Assets
Measurement and Analysis (MA)
Align Measurement and Analysis Activities
Provide Measurement Results
Project Monitoring and Control (PMC)
Monitor the Project Against the Plan
Manage Corrective Action to Closure
Risk Management (RSKM)
Prepare for Risk Management
Identify and Analyze Risks
Mitigate Risks
Configuration Management (CM)
Establish Baseline
Track and Control Changes
Establish Integrity
RSKM RD
IPM
RSKM
PMC MA

22. Use case: CMMI preparation on projects level
Continuous improvement
Manage projects using organization standards
Check projects against these standards (Software Quality Reviews)
Improve project processes and workproducts
Appraisal preparation
Collect project documentation (work plans, development samples, metrics, reports, ...)

23. Use case: CMMI preparation development projects
Verification (VER)
SG 2 Perform Peer Reviews
SP 2.1 Prepare for Peer Review – Sprint Planning
SP 2.2 Conduct Peer Review – Sprint Pair Programming
SP 2.3 Analyze Peer Review Data - Retrospective
VER
VER
VER
VER

24. Use case: CMMI preparation development projects
Configuration Management /CM)
SG3 – Establish Integrity
SP 3.2 Perform Configuration Audits – Retrospective / Impediments CM CM CM

25. Use case: CMMI preparation Services projects
Configuration Management (CM)
SG 1 Establish Baseline CM
REQM
Requirement Management (REQM)
SG 1 Manage Requirements
CAM
Capacity and Availability (CAM)
SG 1 Monitor and Analyze Capacity and Availability
Services, SLA, People, Processes, Tools, Infrastructure

26. Use case: CMMI Appraisal - Planning
Select projects and Support groups
Sampling approach
Defined by Appraisal Lead based on projects size, type of work, location
3 Development projects from 9 candidates
3 Services projects from 13 candidates
Process Group, Training Coordinators
Define Appraisal Team
Appraisal Team Lead – 1 external ATL
Appraisal Team members – 4 internal + 2 external
Appraisal Team spent round 560 hours
Discuss selection criteria
Discuss Internal/External team members

27. Use case: CMMI Appraisal - Reviews
Review documentation
Appraisal team to review all collected documentation from PIID
515 files
DEV 168
SVC 177
Org 170
Discuss interview relations, golden questions, why validation,

28. Use case: CMMI Appraisal - Interviews
Plan and Conduct Interviews
Perform interview sessions for Higher Management, Project Managers, Practitioners, each support group (38 people in 19 sessions)
Basic Rules:
Confidentiality
Non-attribution
Discuss interview relations, golden questions, why validation,

29. Use case: CMMI Appraisal – Interview for Practitioners
Interview for Practitioners – Designers, Developers, Testers
Please describe
How were the requirements of project understood and commitment obtained?
How product is assembled, integrated?
How were you trained for your role?
Interview for Practitioners – Support team
Please describe
How were the requirements of project understood and commitment obtained?
How you analyze the root cause of incidents?
How are you collecting data and reviewing client satisfaction?
Example project is student class with practice work to develop st.
Use cases, client discussions.Repeatedly agreement
Different environments for integration,
Classroom, on-the-job, selfstudy
List of services agreed, processes, guides,
Ticket analysis, confirmation with requestor, KX base
Ticket solution confirmation, % reopened tickets, surveys

30. Use case: CMMI Appraisal – Interview for Project Managers
Interview for Practitioners – project managers, team leads for Development
Please describe
How you plan the project?
How you contribute to organization data?
How you know you are on time?
Interview for Practitioners – project managers, team leads for Services
Please describe
How you monitor the quality of your service?
How you manage the availability of critical resources?
How you control the fulfilment of contract?
Scope, estimation, plan, commitment, Plan, Resources, Budget, Schedule, Risks, Data, Stakeholders, Environments – when to whom deliver
Improvement to org. level
time tracking, metrics
SLA metrics, reopened tickets
Resource planning, monitoring, tools availability, seats, substitues, business continutity
SLA

31. Use case: CMMI Appraisal – Findings
Recommendations
[SVC] MA SP2.1 Avoid the duplications of metric submission
Opportunitites for Improvements
[DEV] TS SP2.4 For all projects, not always product component is reused based on
established criteria
[DEV] TS SP3.1 For some projects, there are not evidence regarding unit test
Documentation
[SVC] CAM SP2.1 For some projects, thresholds to monitor Capacity (e.g. resource
planning) are not always defined
TS SP 2.1 Desing Product and Product Component
TS GP 2.8 Monitor and Control Process
PP SP Plan for knowledge and skills needed to perform the project.
PP GP Collect work products, measures, measurement results, and improvement information derived from planning and performing the Project Planning process to support the future use and improvement of the organization's processes and process assets.

32. Use case: CMMI Appraisal - Validation
Identify and Validate preliminary finding
Present and validate potential findings to all participants
Basic Rules:
Non-attribution
No rating
No Maturity rating
Discuss interview relations, golden questions, why validation,

33. Use case: CMMI Appraisal - Rating
Appraisal Team Agreement on rating
The team has to agree on ratings based on rules or team judgment
Generic and Specific practice rating – Fully, Largely, Partially, Not Implemented
Process Area, General and Specific goal rating - Satisfied, Unsatisfied
Present Maturity level
Discuss interview relations, golden questions, why validation,

34. Use case: CMMI Appraisal - Presentation
Present final findings with Appraisal rating
Present strengths, recommendations and improvements to each process areas
Present rating
Present Maturity level
Discuss interview relations, golden questions, why validation,

35. Backup slide – supplement information
CMMI Institute - CMMI Levels - CMMI for Development - CMMI for Services - CMMI SVC Overview - CMMI or Agile: Why Not Embrace Both! -