1. THE SPANISH INSURANCE MARKET 2004/2005 January 2005

2. 2 POLITICAL ASPECTS Elections of March 2004: Socialist Party Government. Debate on the structure of the State and the reform of the Autonomy Statutes (Basque Country, Catalonia, others). Reform of the Personal Income Tax in 2006/2007: Reduction/elimination of tax deductions (pension plans, home, life insurance...).

3. 3 SOCIAL ASPECTS Immigration: -Total population in 2003: 42.7 million (+ 2.1 %). -Foreign population in 2003: 2.7 million (+ 34.7%). -Origin: Ecuador (14.7%), Morocco (14.2%), Colombia (9.2%), United Kingdom (6.1%), Romania (5.2%) and Argentina (4.1%). -Impact on health assistance, education and households. -  Registration in Social Security 2004 / 2003 (+ 3.2 %)..Spanish citizens: + 2.4%..Foreign citizens: + 16.4%. Ageing population: -Future of pensions. -Impact on health assistance (public and private). -Dependance.

4. 4 ECONOMIC ASPECTS Macroeconomics. Economic policy. Real estate bubble? Construction of houses, economic driver. Development of infrastructures (America’s Cup 2007, World Fair 2008 and Olympic Games 2012?). Consumer household spending will slow down slightly. Greater dynamism in investment in equipment goods.

5. 5 SPANISH INSURANCE MARKET 2004

6. 6 INSURANCE MARKET TREND (Premiums)

7. 7 LEADING 10 INSURANCE GROUPS IN 2003 Direct insurance (premiums written in Spain)

8. 8 INSURANCE DISTRIBUTION CHANNELS IN 2002/2003 (% premiums)

9. 9 LIFE 2004 Estimated premium growth, 5.4%. Estimated growth in mathematical provisions, 5.2%. High growth: -Individual term insurance (very high in Banking Networks). -Single premium (guaranteed interest). -Annuities. Insured Previsional Plans: poor selling, low interest rates. End of externalisation of retirement payments, postponed 2006 (not very significant). Good results (good loss ratio, improved stock market).

10. 10 Forecast premium growth, 9%. Similar trends shown in 2004. Saving products and Insured Previsional Plans expected to develop in second semester after interest rates increase. Foreseeable negative influence of future tax reform. LIFE 2005

11. 11 MOTOR 2004 Estimated premium growth, 6.2%. Increase of number of cars, 3.5%. Reduction of loss ratio (both frequency and average cost). Internal, external costs, contained. Improved results. Strong competition, direct sales companies. 2005 Forecast premium growth, 3 – 4%. Driving regulations to contribute reduction of accidents, losses. Repair shops, towing, medical expenses, to increase. Increased competition: direct sales companies, banking networks. Aggressive “Rates war” not expected. Level of results, maintained.

12. 12 PROPERTY 2004 Personal risks: -Estimated growth in multi-risks, 12%. -Sustained growth. -Stable profitability. -Symptoms of market saturation. Commercial risks: -Estimated premium growth, 14%. -Increase in competition. -Reduction in rates, especially for large risks. -Loss ratio, still low.

13. 13 PROPERTY 2005 Personal risks: -Forecast growth in multi-risks, 10%. -Trends from previous year, maintained. Commercial risks: -Change in trend expected, both results and loss ratio. -New players more aggressive, looking for market share.

14. 14 HEALTH 2004 Estimated premium growth, 9.7%. Group insurance policies: -The highest growth (less than expected for the favourable tax regulation). -“Price war”. -Generalisation of “tailored insurance policies”. -Tendency to include it as a social benefit. The EU directive bill on sex risk discrimination creates big concern. 2005 Forecast premium growth, 9-10%. Regulation on Dependency to be published in the immediate future? Long term care insurance, an unforeseeable consequence.

15. 15 LIABILITY 2004 Estimated premium growth, 12%. Improved results after measures adopted in recent years. Reductions in premiums in large accounts. Pressure to establish a “universal scale” for bodily injury losses. Decrease in accidents at work with favourable effect on employer liability covers. 2005 Similar trends observed in 2004: decrease in premiums of large accounts and stronger competition. Insurance companies more interested in professional liability. D & O insurance, niche of few companies (North America). Strong concentration in Public health insurance. Conditions in medium risks, maintained (more guarantees, same price).

16. 16 LEGISLATIVE INNOVATIONS 2004 An intense year with regards to insurance regulations: Extraordinary risks, Pension plans and funds, Liability, Protection of consumers of financial services, etc. Two important innovations: -Modification of the Regulation and Supervision of Private Insurance. -Modification of the Accounting Plan of Insurance Companies. 2005 Law on Private Insurance Agents / Brokers. Cross border activities (pension funds). Governmental Central Record of life insurance policies.