1. The World of Human Resources Management

2. Learning Outcomes After studying this chapter, you should be able to:
Managing Human Resources - Unit 1
Learning Outcomes After studying this chapter, you should be able to:
Identify how firms gain a sustainable competitive advantage through people.
Explain how globalization is influencing human resources management.
Describe the impact of information technology on managing people.
Identify the importance of change management.
Describe HR’s role in developing intellectual capital.
Copyright © 2011 by Nelson Education Ltd.
Copyright © 2011 by Nelson Education Ltd.

3. Managing Human Resources - Unit 1
Learning Outcomes (Cont’d) After studying this chapter, you should be able to:
Explain how TQM, Six Sigma, and reengineering influence HR systems.
Discuss how cost pressures affect HR policies.
Discuss the primary demographic and employee concerns pertaining to HRM.
Provide examples of the roles and competencies of today’s HR managers.
Copyright © 2011 by Nelson Education Ltd.
Copyright © 2011 by Nelson Education Ltd.

4. Why Study Human Resources Management
Managing Human Resources - Unit 1
Why Study Human Resources Management
“Why Study HRM?”
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Copyright © 2011 by Nelson Education Ltd.

5. Competitive Advantage through People
Managing Human Resources - Unit 1
Competitive Advantage through People
Core Competencies
Sustained competitive advantage through people is achieved if these human resources:
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Copyright © 2011 by Nelson Education Ltd.

6. The Impact of HR Practices
Cost Savings
More Productive Employees
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7. Competitive Challenges and Human Resources Management
Managing Human Resources - Unit 1
Competitive Challenges and Human Resources Management
The most pressing competitive issues facing firms:
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Copyright © 2011 by Nelson Education Ltd.

8. Challenge 1: Competing, Recruiting and Staffing Globally
Managing Human Resources - Unit 1
Challenge 1: Competing, Recruiting and Staffing Globally
Globalization
Impact of Globalization:
Copyright © 2011 by Nelson Education Ltd.
Copyright © 2011 by Nelson Education Ltd.

9. Challenge 1: Competing, Recruiting, and Staffing Globally (cont’d)
Managing Human Resources - Unit 1
Challenge 1: Competing, Recruiting, and Staffing Globally (cont’d)
Corporate Social Responsibility
Impact on HRM
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Copyright © 2011 by Nelson Education Ltd.

10. Challenge 2: Embracing New Technology
Managing Human Resources - Unit 1
Challenge 2: Embracing New Technology
Knowledge Workers
Knowledge-Based Training
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Copyright © 2011 by Nelson Education Ltd.

11. Influence of Technology in HRM
Managing Human Resources - Unit 1
Influence of Technology in HRM
Human Resources Information System (HRIS)
Benefits
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Copyright © 2011 by Nelson Education Ltd.

12. Influence of Technology on HRM
Transformation Impact
Relational Impact
Operational Impact
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13. HRM IT Investment Factors
Ability to upgrade
Increased efficiency and time savings
Compatibility with current systems
Availability of technical support
Time required to implement
Initial and Annual maintenance costs
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14. Challenge 3: Managing Change
Managing Human Resources - Unit 1
Challenge 3: Managing Change
Types of Change
Reactive change
Proactive change
Managing Change through HR
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Copyright © 2011 by Nelson Education Ltd.

15. Challenge 3: Managing Change (cont’d)
Managing Human Resources - Unit 1
Challenge 3: Managing Change (cont’d)
Why Change Efforts Fail:
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Copyright © 2011 by Nelson Education Ltd.

16. Challenge 4: Managing Talent, or Human Capital
Managing Human Resources - Unit 1
Challenge 4: Managing Talent, or Human Capital
Human Capital
The knowledge, skills, and capabilities of individuals that have economic value to an organization.
Valuable because capital:
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Copyright © 2011 by Nelson Education Ltd.

17. Human Capital and HRM Creation of knowledge Utilization of knowledge
Application of knowledge
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18. Challenge 5: Responding to the Market
Managing Human Resources - Unit 1
Challenge 5: Responding to the Market
Total Quality Management (TQM)
Six Sigma
Reengineering and HRM
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Copyright © 2011 by Nelson Education Ltd.

19. Challenge 6: Containing Costs
Managing Human Resources - Unit 1
Challenge 6: Containing Costs
Downsizing
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Copyright © 2011 by Nelson Education Ltd.

20. Challenge 6: Containing Costs (cont’d)
Managing Human Resources - Unit 1
Challenge 6: Containing Costs (cont’d)
Hidden Costs of Layoff
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Copyright © 2011 by Nelson Education Ltd.

21. Challenge 6: Containing Costs (cont’d)
Managing Human Resources - Unit 1
Challenge 6: Containing Costs (cont’d)
Benefits of a No-Layoff Policy
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Copyright © 2011 by Nelson Education Ltd.

22. Challenge 6: Containing Costs (cont’d)
Outsourcing
Off shoring
Employee Leasing
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23. Productivity Enhancements
Managing Human Resources - Unit 1
Productivity Enhancements
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Copyright © 2011 by Nelson Education Ltd.

24. Demographic and Employee Concerns
The Diversity and Immigration Challenge
Source: Statistics Canada, Ethnic Origin and Visible Minorities, 2006 Census, XWE , released April 2, 2008.
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25. Demographic and Employee Concerns (Cont’d)
Age Distribution of Employees
Gender Distribution of the Workforce
Rising Levels of Education
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26. Managing Human Resources - Unit 1
Cultural Changes
Employee Rights
Concern for Privacy
Attitudes towards Work
Balancing Work and Family
Cultural Changes
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Copyright © 2011 by Nelson Education Ltd.

27. Qualities of Human Resources Managers
Managing Human Resources - Unit 1
Qualities of Human Resources Managers
Responsibilities
Competencies
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Copyright © 2011 by Nelson Education Ltd.

28. HR as a Profession Membership in a Professional Organization.
Certification.
Code of Ethics.
Professional Development.
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29. Role of the line manager is:
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