1. CLEAR 2008 Annual Conference Anchorage, Alaska “Promoting Regulatory Excellence Through Surveying” Hari Gupta

2. Online Surveys - Agenda Getting Started Survey Software NCMB Survey experience CLEAR Survey Results

3. Getting Started Evaluate NCMB Online Renewal Evaluate NCMB Online Applications Evaluate Complaint Process Future uses: –NCMB Website –Internal Staff –Medical Board Members

4. Getting Started (cont) Google

5. Getting Started (cont) Cost –Monthly/Annual fees –Contract –Termination Ease of Use –Creating a survey –Adding survey link to application –Trial period –Demo

6. Getting Started (cont) Scope of Survey software –Expand existing survey –Add multiple surveys –E-mail survey –Create link to survey

7. Getting Started (cont) Pros –Capture user feedback –Modify software to meet user needs –Improved application Cons –Capture user feedback –Mostly negative –Cost – time and money

8. Survey Software Software functionality Create a Survey

15. 1.Create Survey 2.Send Survey 3.Reports

16. Create a Survey 1.What are the Survey Questions? 2.Start new survey 3.Start adding questions –Create question –Use existing Templates 4.Test

23. Create a Survey 1.Create Survey 2.Send Survey 3.Reports

24. Create a Survey 1.E-mail 2.Add a Link to web site

27. Create a Survey 1.Create Survey 2.Send Survey 3.Reports 4.Demo of NCMB Survey

33. NCMB Survey Experience

34. CLEAR 2008 Annual Conference Anchorage, Alaska

35. CLEAR 2008 Annual Conference Anchorage, Alaska

36. Top 5 Comments 1.Modify CME section 2.Allow American Express 3.Good Service 4.Too expensive 5.Update Hospital and Specialty lists Likert Scale CLEAR 2008 Annual Conference Anchorage, Alaska

37. Modify CME CME – how it works CLEAR 2008 Annual Conference Anchorage, Alaska

38. Modify CME CLEAR 2008 Annual Conference Anchorage, Alaska

39. Likert Scale Format survey questions CLEAR 2008 Annual Conference Anchorage, Alaska

40. Questions?

41. CLEAR 2008 Annual Conference Anchorage, Alaska Speaker Contact Information Hari Gupta North Carolina Medical Board Hari.gupta@ncmedboard.org