1. Customer Service Portal Webinar 1 WELCOME TO THE CUSTOMER SERVICE PORTAL WEBINAR Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733www.freedomsys.com

2. 2 To access the Freedom Customer Service Portal, simply click Support Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733www.freedomsys.com Customer Service Portal Webinar

3. Click CUSTOMER SERVICE PORTAL

4. 4 Enter your assigned Login ID and Password to enter the Customer Service Portal. Customer Service Portal Webinar Customer Service Portal Webinar– www.freedomsys.com – 1-800-571-3733www.freedomsys.com

5. 5 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com Click Request Service to file a web-based Service Order. This is the opening screen of the Customer Service Portal!

6. 6 Customer Service Portal Webinar Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733www.freedomsys.com Complete the Service Request form and click Submit when done! Remember there are three required fields: 1.Customer Reference 2.Req Service Date 3.Problem

7. 7 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com You will receive a Service Order Number confirming that your service request has been received by Freedom Systems!

8. 8 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com The Customer Service Portal also lets you track the status of your Service Requests. This is accessed through Pending Orders!

9. 9 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com Service Requests can be Sorted, Printed or Exported !

10. 10 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com This is an example of a Service Order displayed to screen which can then be printed!

11. 11 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com Another important feature lets you view and print your Invoices!

12. 12 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com Service Requests can be Sorted, Printed or Exported !

13. 13 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com The Customer Service Portal now offers a complete, on- line FAQ Section!

14. 14 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com FAQ’s are sorted by Topics or Programs!

15. 15 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com You can also search for specific Key Words or Phrases!

16. 16 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com Selecting a question will display the Answer/Solution to your issue!

17. 17 Customer Service Portal Webinar Customer Service Portal Webinar - – www.freedomsys.com – 1-800-571-3733www.freedomsys.com Rating the answers lets us continually update the data to maximize its usefulness!

18. 18 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com One more feature available is the Knowledge Base

19. 19 Customer Service Portal Webinar Customer Service Portal Webinar - October 23, 2007 – www.freedomsys.com – 1-800-571-3733www.freedomsys.com The Knowledge Base is used to store information and procedures unique to your municipality! This page will display any custom operating procedures or information that is on file for your municipality.

20. 20 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com You will need to reset your password the first time you use the Customer Service Portal!

21. 21 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com Click Change Password, enter the new password and click Submit.

22. 22 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com Store your new password in a safe place!

23. 23 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com THANK YOU FOR ATTENDING THE CUSTOMER SERVICE PORTAL WEBINAR.

24. 24 Customer Service Portal Webinar Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733www.freedomsys.com PLEASE REMEMBER TO VISIT WWW.FREEDOMSYS.COM FOR A LIST OF UPCOMING WEBINARS! WWW.FREEDOMSYS.COM