1. Milovan Misic – 32 nd SIO - ECM 2006 32 nd SIO Session Enterprise Content Management Workshop Milovan Misic Thessaloniki – 28 September 2006

2. Milovan Misic – 32 nd SIO - ECM 2006 Agenda Introduction Definition of ECM – Enterprise Content Management Characteristics and components of E C M Case study – Telco Trends in ECM – Dr. Ulrich Kampffmeyer ECM sources Challenges for you in ECM Q & A

3. Milovan Misic – 32 nd SIO - ECM 2006 Files and letters on Intellectual Property from XIX century

4. Milovan Misic – 32 nd SIO - ECM 2006 Digitization of archives holdings

5. Milovan Misic – 32 nd SIO - ECM 2006 What do we need? Milovan Misic

6. Milovan Misic – 32 nd SIO - ECM 2006 Workflow (current) - Publishing Document preparation Approval for printing Receiving point Scanning Correction Paper printing Distribution Delete database Paper Filing WEB Doc generated by the originator Approval Process, several steps Translation (FR, ES) spec docs (RU, AR, CN) ES, FR back to originator for header information AR and RU separate issues Quick Final Approval of ES, FR Doc Service registers English doc Printing Service printed paper copy Doc Service registers translated docs Printing Service printed paper copies Printed paper copies for general distribution and back to originator Originator forwards the doc to Internet Services Docs returned for correction if required Docs published on the development server ISS notifies originator to check & approve docs Once approved, docs are copied to production server ArchivesBP Milovan Misic

7. Milovan Misic – 32 nd SIO - ECM 2006 Workflow (current) - Publishing Document preparation Approval for printing Distribution ArchiveBP Milovan Misic

8. Milovan Misic – 32 nd SIO - ECM 2006 Define the approach Policies and Procedures TechnologyTechnology Implementation

9. Milovan Misic – 32 nd SIO - ECM 2006 Register / Classify Classify Archive / Dispose Protect / Publish Records Management ArchivesPolicies LETTE R FAX E-mail Retention Archiving VITALRecords Workflow Capture Integrity Classification Records LifecycleConversion Disposal Security SecurityAccessProcedure Access Restrictions Restrictions Audit trails trails Declassification Backup & Recovery Recovery Usergroups Tracking

10. Milovan Misic – 32 nd SIO - ECM 2006 Dr. Ulrich Kampffmeyer Keynote Sales Forum Visegrád, September 28/09/2004 White Paper - Trends in Record, Document and Enterprise Content Management

11. Milovan Misic – 32 nd SIO - ECM 2006 ECM Definition “The general term Content Management itself has a great many facets, and also includes Web Content Management, Content Syndication, Digital or Media Asset Management, and naturally Enterprise Content Management as well.“

12. Milovan Misic – 32 nd SIO - ECM 2006 ECM Definition “The important thing is whether the term ECM or Enterprise Content Management means more functionality and benefit for the user. ECM is a vision, a strategy, or even a new industry, but it is not a closed system solution or a distinct product. Therefore, along with DRT (Document Related Technologies) oder DLM (Document Lifecycle Management), ECM can be considered as just one possible catch-all term for a wide range of technologies and vendors.”

13. Milovan Misic – 32 nd SIO - ECM 2006 ECM according to AIIM Enterprise Content Management (ECM) is comprised of the technologies used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization’s unstructured information, wherever that information exists. Association for Information and Image Management. 2006

14. Milovan Misic – 32 nd SIO - ECM 2006 IT Failure Statistics - a variety 50% of information systems are failures IS success rates are as low as 30% 80% of data warehousing projects fail 80% of ERP projects fail 80% of CRM projects fail

15. Milovan Misic – 32 nd SIO - ECM 2006

16. Integration of Records Management and the Archives Next steps

17. Milovan Misic – 32 nd SIO - ECM 2006 The Connected Enterprise Sales Force Automation E-Procurement B2B Collaboration Customer Sites Employee Portals Employee Portals OrderFulfillment E-Marketing E-Marketing R&D eLearning Manufacturing Documents XML Rich Media Web content

18. Milovan Misic – 32 nd SIO - ECM 2006

20. Case Study

21. Milovan Misic – 32 nd SIO - ECM 2006 ECM Sources of information Buttler Group, ARMA, AIIM, milovan.misic@wipo.int

22. Milovan Misic – 32 nd SIO - ECM 2006 Challenge for you Where is your role in this discussion? How does the concepts of ECM fit into your organizational structure? What are the policy, organizational, management, and technology decisions that need to be discussed prior to implementation of an ECM for your organization? If you can not beat them, join them – Make your archives a compatible part of the future system

23. Milovan Misic – 32 nd SIO - ECM 2006 Thank you Q & A milovan.misic@wipo.int