1. THE SMALLEST COUNTRY IN THE WORLD IS …
VATICAN CITY

2. THE LARGEST COUNTRY IN THE WORLD IS …
RUSSIA

3. UNIT 2 BUSINESS CORRESPONDENCE
WEEK 9 SLOT 1
UNIT 2
BUSINESS CORRESPONDENCE

4. LEARNING OUTCOMES
By the end of this session, students should be able to
describe the importance of becoming an effective business communicator in today's changing workplace.
write enquiry and reply to enquiry letters using four-point plan based on a fully blocked layout with open punctuation format.
apply accurate language and appropriate lexical resources in business letters writing.

5. THE FOCUS 21st century business writing
Writing enquiries and replies to enquiries
Writing complaints and adjustments

6. Learning weeks Week 9, 1st meeting: Apr 20 10th, 2015
Enquiries and reply to enquiries
Week 9, 2nd meeting: Apr 22nd, 2015
Complaints and adjustments
Week 10, 1st meeting: Apr 27th, 2015
Revision
Week 10, 2nd meeting: Apr 29th, 2015
8.00am-9.30am Assessment 4 – 10%

7. Business communication in the 21st century
FOCUS 1
Business communication in the 21st century

8. Introduction What is academic writing? What is business writing?
What is personal writing?
What are other types of writing?

9. Work in a team of three (3).
Surf the Internet for:
the characteristics of 21st century business correspondences
5 examples of sentences showing the appropriate language for business correspondences
3. Upload your findings in your individual wikispaces.

10. Activities
Activity 1: Reading (21st Century Business Language), pp.60-61
Activity 2: Language problems with today’s business writing, pp.61-63

11. ANSWERS: Redundant expressions / Long phrases
1. Please be advised that Our next meeting will be held on Monday 14 June.
2. Kindly be informed that The fire alarms will be tested at 9 am tomorrow.
3. I am writing to let you know that Mr John Lim is no longer with our company.
4. Please
5. despite
6. investigate
7. if
8. soon
9. later

12. ANSWERS: Yesterday’s language
1. Thank you for your letter of 21 October.
2. These goods will be sent to you today.
3. These are items we have in our stock.
4. Please let us have this information soon.
5. I am pleased to enclose our new catalogue, and I hope you find it interesting.
6. Please give me a call on if you have any questions.

13. ANSWERS: Passive voice
1. I have arranged for a repeat order to be sent to you today.
2. I have investigated / looked into this matter.
3. Adrian Chan will conduct the seminar.
4. Our staff developed the new system.
5. The President presented the cheque to the charity.
6. Please let me have this information for the directory.
7. Please read these notes carefully before completing the form.
8. Our client has concluded the investigation and signed the paperwork.

14. ANSWERS: Using nouns
1. We motivated staff by introducing Learn at Lunch sessions.
2. His careless driving caused a serious accident.
3. Newton Hospital decided to expand its pediatric services.
4. The accountant does not expect them to meet their deadline.

15. ANSWERS: Impersonal and cold
1. Thanks for your call this morning.
2. It was good to speak to you today.
3. Thank you for your .
4. I hope to receive your approval.
5. Please process this order soon.
6. Please let us know what you would like to do.
7. We will send you the letter early next week
8. I hope you will take a few minutes to complete this survey.

16. Activity 1
Reading (Fully Blocked Layout with Open Punctuation), pp

17. The four-point plan (p.71)

18. Activity 2
Language expressions exercises (pp.71-72)

19. Writing enquiries and replies to enquiries

20. Activity 3
Writing a reply to enquiry (p.73)

21. Activity 4
Analyze the examples of the enquiry and reply to enquiry letters attached in the wikispaces.

22. Activity 5
Find examples of enquiries and reply to enquiries letters from the web.
Match the information in the letters to the four-point plan structure. If there is insufficient information, add in your own ideas.
Finalize your writing based on the Fully Blocked Layout with Open Punctuation.
Upload your work in wikispaces.