1. Hermes.Net and AVAYA IP Office
Interconnection architecture and prerequisites

2. Hermes.Net connected to IP Office
Incoming ACD call
IVR …
ACD
Voice Compression Module 32/64
IP Office 500
Hermes.Net
SIP Trunks
Route DID to SIP trunk
Distribute call to agent
Digital extension
IP extension
Open script URL
With call information

3. outbound call Outbound call request IP Office 500 Hermes.Net
Internal call to agent
Outbound call
request

4. High volume predictive outbound calls
Multiple
outbound
call request
Hermes.Net
Internal call
SIP
communications
direct to hermes
phone
outbound call

5. Resources and licenses consideration
IP Office 500v2
384 users
125 SIP Trunks
148 VCM
IP Office 500v2
384 users
125 SIP Trunks
148 VCM
IP Office primary server
DL DL120
Users
SIP trk
IP Office secondary server
DL DL120
Users
SIP trk

6. Resources usage IPOffice SIP Trunk Hermes.Net Digital phone
1 VCM 1 SIP trunk
1 HMP
1 VCM
1 SIP trunk
1 HMP
1 RTP
relay
IP phone

7. 60Agents 5 queued Architecture #1 IP Office 500 V2 125 SIP trunks
Hermes.Net

8. 120Agents Architecture #2 IP Office 500 V2 125 SIP trunks 180 SIP
Hermes.Net

9. 250Agents Architecture #3 IP Office 500 SIP Server edition Hermes.Net
DLG 360 G7
500 SIP
trunks
Hermes.Net

10. Licenses Item 700504031 IPO 500 MC VCM 32 V2 700504032
202967
IP Office License - SIP Trunking RFA 1
202968
IP Office License - SIP Trunking RFA 5
202969
IP Office License - SIP Trunking RFA 10
202970
IP Office License - SIP Trunking RFA 20
205820
IPO LIC SIP TRUNKING TRIAL RFA 1