3. The following sample slides are from two different presentations I created on telephone communications.  Slide 3 has hyperlinks embedded to allow the user to advance to that part of the presen- tation. Use the arrow key to return to the Table of Contents.  Slides 5 and 6 are samples of slides where I created the graphics using the art tools available in PowerPoint and added narration. To make the steps graphic, I used Group (Format tab) to keep the steps together and move as one object on the slide. (Advance to Slide 7 for information about creating a game or quiz.)

4. TABLE OF CONTENTS Introduction: Video on Phone Etiquette 1. The Communication Process The Communication Process 2. The Listening Process The Listening Process 3. Test Your Knowledge Game Test Your Knowledge Game Advance to Slide 7

5. Phone Etiquette Training

6. The Communication Process Communication

7. The Listening Process Interpreting Sensing Evaluating Responding LISTENING

8.  The next set of slides is an interactive example of a quiz or game you can create. It requires setting up a series of hyperlinks within your presentation so that the user can go back with ease.  The first two boxes under “The Communi- cations Process” Tab are active. Click the 10 pt. and then the 15 pt. questions and try answering them. Use the back arrow to return to the game and/or advance to the Score slide. Return to Slide 2

9. Test Your Knowledge! The Communication Process The Listening Process Listening Roadblocks 10 Points 15 Points 25 Points Return to table of contents How did you score? Click here to find out. NOTE: Only first two boxes in the first column are activated.

10. The Communication Process 10 Points To select your answer, click the rectangle. The best definition of communication is: The ability to talk to another person. Being able to speak and write letters. The process of exchanging ideas and messages either verbally or nonverbally. The process of exchanging ideas and messages verbally.

11. INCORRECT

12. CORRECT!

13. The Communication Process 15 Points To select your answer, click the rectangle. Communication consists of what four major parts? Speaking, reading, listening, and body language Speaking, reading, listening, and facial expressions Speaking, reading, listening, and enunciation Speaking, reading, listening, and writing

14. How did you score? 150 – Excellent! 135-149 – Very Good! 120-134 – Good! 105-119 – Fair 104 & lower - Read through your work- book and let’s go over material before you do the exercises.