1. College VIKING SET SAIL FOR YOUR CAREER MXP Property Management System – new enhancements

2. PAGE 2 College VIKING Learning objectives At the end of this online course, you will 1.Get familiar with new MXP Property Management System (PMS) enhancements for 2015 season and how to utilize them in order to fulfill tasks and processes as designated by VRC Head Office. 2.Locate, view and use of the new Guest Management functionalities in MXP PMS module (personal and financial data & related non-financial / financial reports).

3. PAGE 3 College VIKING CHAPTERS Chapter 1 Manual and MXP Conventions Chapter 2Guest Management Chapter 3Cash Book & Foreign Exchange Chapter 4Check list for cruise preparation, during the cruise and cruise close Chapter 5 PMS Reports & Manifests Chapter 6Quiz

4. PAGE 4 College VIKING Manual and MXP Conventions Grid Grouping functionality – automated calculation of subtotals

5. PAGE 5 College VIKING CHAPTERS Chapter 1 Manual and MXP Conventions Chapter 2Guest Management Chapter 3Cash Book & Foreign Exchange Chapter 4Check list for cruise preparation, during the cruise and cruise close Chapter 5 PMS Reports & Manifests Chapter 6Quiz

6. PAGE 6 College VIKING Guest Management Guest Search by Booking Number

7. PAGE 7 College VIKING Guest Management Guest Search by Account ID

8. PAGE 8 College VIKING Guest Management Informational grids at guest’s Personal Data – Travelling With

9. PAGE 9 College VIKING Guest Management Informational grids at guest’s Personal Data – Amenities “Delivery Date” logic

10. PAGE 10 College VIKING Guest Management Bookings – updated screen view

11. PAGE 11 College VIKING Guest Management Account Items – Add a new record – Grouping Panel at Quick Codes Tab

12. PAGE 12 College VIKING Guest Management Account Items – Add a new record when items are discounted

13. PAGE 13 College VIKING Guest Management Quick posting – Add account postings in batch mode on Company accounts

14. PAGE 14 College VIKING Guest Management Batch Jobs – Batch Void

15. PAGE 15 College VIKING Guest Management Cruise Voucher procedures

16. PAGE 16 College VIKING Guest Management Guest Invoices & Statement – zero balance Invoices & Statement

17. PAGE 17 College VIKING Guest Management Guest Invoices with signature – printing in a batch mode -When guest Invoices with signature printing in a batch mode is performed at the end of the cruise, note that only the last page of the invoice with the line for the signature will be printed. This way efficiency and guest service is increased and paper waste cut down.

18. PAGE 18 College VIKING CHAPTERS Chapter 1 Manual and MXP Conventions Chapter 2Guest Management Chapter 3Cash Book & Foreign Exchange Chapter 4Check list for cruise preparation, during the cruise and cruise close Chapter 5 PMS Reports & Manifests Chapter 6Quiz

19. PAGE 19 College VIKING Cash Book & Foreign Exchange Various safeguards - Locked Installation field

20. PAGE 20 College VIKING Cash Book & Foreign Exchange Various safeguards – procedure when user leaves the position mid-cruise

21. PAGE 21 College VIKING Cash Book & Foreign Exchange Various safeguards – warning if a user tries to close the cruise at the Cash book before the last day of the cruise is reached

22. PAGE 22 College VIKING CHAPTERS Chapter 1 Manual and MXP Conventions Chapter 2Guest Management Chapter 3Cash Book & Foreign Exchange Chapter 4Check list for cruise preparation, during the cruise and cruise close Chapter 5 PMS Reports & Manifests Chapter 6Quiz

23. PAGE 23 College VIKING Check list for Cruise Start/during the Cruise tasks Check-in of Embarking/Arriving guests - Check-in of embarking guests is performed individually upon their arrival - All embarking guests should be checked-in by midnight on the actual embarkation day - If any of expected embarking guests do not arrive by midnight, their booking date should be changed to the next day

24. PAGE 24 College VIKING Check list for Cruise Start/during the Cruise tasks Set the Current Business Day – warning safeguards

25. PAGE 25 College VIKING Check list for Cruise Start/during the Cruise tasks Set the Current Business Day – warning safeguards

26. PAGE 26 College VIKING Check list for Cruise Start/during the Cruise tasks Set the Current Business Day – warning safeguards

27. PAGE 27 College VIKING Check list for Cruise Start/during the Cruise tasks Set the Current Business Day – warning safeguards

28. PAGE 28 College VIKING Check list for Cruise Start/during the Cruise tasks Set the Current Business Day – guest counts upon Business Day change

29. PAGE 29 College VIKING Check list for cruise close Close PMS Cruise - PMS Close Cruise should be performed first, before proceeding with final check-out of the guests on Disembarkation/Embarkation day.

30. PAGE 30 College VIKING Check list for cruise close Close PMS Cruise – Open Balance tab warning safeguard

31. PAGE 31 College VIKING Check list for cruise close Close PMS Cruise – Disembarking Checked-in Guest/Employees tab (new)

32. PAGE 32 College VIKING Check list for cruise close Close PMS Cruise – updated Guests/Employees Disembarking Today tab

33. PAGE 33 College VIKING Check list for cruise close Close PMS Cruise – Business day safeguard

34. PAGE 34 College VIKING CHAPTERS Chapter 1 Manual and MXP Conventions Chapter 2Guest Management Chapter 3Cash Book & Foreign Exchange Chapter 4Check list for cruise preparation, during the cruise and cruise close Chapter 5 PMS Reports & Manifests Chapter 6Quiz

35. PAGE 35 College VIKING PMS Reports & Manifests PMS Reports – new screen view

36. PAGE 36 College VIKING PMS Reports & Manifests PMS Reports – e-mail icon from report preview screen

37. PAGE 37 College VIKING PMS Reports & Manifests Guest General – Welcome Letter – logo removed and filed “Room number” added

38. PAGE 38 College VIKING PMS Reports & Manifests Guest General – Guest Booking Summary (new report)

39. PAGE 39 College VIKING PMS Reports & Manifests Guest General – Travelling With (new report)

40. PAGE 40 College VIKING PMS Reports & Manifests Housekeeping Accommodations – Room Section Report - update

41. PAGE 41 College VIKING PMS Reports & Manifests Financial Reports – Currency column added to all reports

42. PAGE 42 College VIKING PMS Reports & Manifests Financial Reports – Posting Journal - update

43. PAGE 43 College VIKING PMS Reports & Manifests Financial Reports – Financial Audit Log Report (new report)

44. PAGE 44 College VIKING PMS Reports & Manifests Financial Reports – Sold Items Report (new report)

45. PAGE 45 College VIKING PMS Reports & Manifests PMS Manifests – select desired port on the same day (for multiple port calls)

46. PAGE 46 College VIKING CHAPTERS Chapter 1 Manual and MXP Conventions Chapter 2Guest Management Chapter 3Cash Book & Foreign Exchange Chapter 4Check list for cruise preparation, during the cruise and cruise close Chapter 5 PMS Reports & Manifests Chapter 6Quiz

47. PAGE 47 College VIKING Quiz 1 Name two new options to search for guests at the Guest Lookup search field: 1. 2.

48. PAGE 48 College VIKING Quiz 2 To complete cruise close next steps should be followed: Check-out guests in Batch mode and then close PMS Cruise Close PMS Cruise and then check-out guests in Batch mode

49. PAGE 49 College VIKING Quiz 3 On Embarkation day, all guests who have arrived can be checked-in: On the next morning when the new Business day is set On Embarkation day before midnight

50. PAGE 50 College VIKING Quiz 4 Name two ways to void an item record/quick code on guests’ accounts: 1. 2.

51. PAGE 51 College VIKING Quiz 5 Set the Current Business Day can be performed: If there are guests with open balances at Open Balances grid If there are guests at Disembarkin Checked-in Guest/Employees grid If there are guests at Guests/Employees Summary Embarking /Dsiembarking Today grid

52. Any questions?

53. PAGE 53 College VIKING Thank you for your participation in this course