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Thomas Kilman Conflict Resolution Instrument
T. A. Wilensky, Ph.D.
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Recent Conflict Situations
Describe briefly a conflict situation that you recently experienced for which the outcome was pleasing to you. Describe another situation for which the outcome was NOT pleasing.
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About Your TKI Scores There are no “best” scores.
There is no “right” style. All five modes are useful in some situation. Each mode represents a set of useful social skills when used correctly. The effectiveness of a given conflict-handling mode depends upon the requirements of the specific situation and the skill with which the mode is used.
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Conflict is…. Any situation in which your views/desires are not in agreement with another person’s and there is the perception that if his/her desires/views are met, then yours will not be.
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Accommodating “It would be my pleasure”! Showing reasonableness
Developing performance Creating Good Will Keeping “Peace” Retreating Low Importance High on Cooperativeness and Low on Assertiveness
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Accommodating Style
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Overuse of Accommodating
Ideas get little attention Restricted influence Loss of contribution Anarchy
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Accommodating Style
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Avoiding “I’ll think about it tomorrow”! Issues of low importance
Reducing tensions Buying time Low power Allowing others Symptomatic problems Low Assertiveness and Low Cooperativeness
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Avoiding Style
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Collaborating “Two heads are better than one”! Integrating Solutions
Learning Merging Perspectives Gaining Commitment Improving Relationships High Assertiveness and High Cooperativeness
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Collaborating Style
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Competing “My way or the highway”! Quick Action Unpopular decisions
Vital issues Protection High Assertiveness and Low Cooperativeness
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Competing Style
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Compromising “Let’s make a deal”! Moderate importance
Equal Power – Strong Commitment Temporary solutions Time constraints Backup Moderate Assertiveness and Moderate Cooperativeness
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Compromising Style
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