1. Conflict as opportunity Beginning of Consciousness

2. Are both of these statements true?
Conflict
Good
Bad or
Inevitable?
Perception is the key
What do you see the vase or the faces?
Are both of these statements true?
Conflict is impossible to avoid
Conflict can be beneficial
Definition of Conflict
A state of incompatibility of ideas between two or more parties or individuals
A real or perceived threat or opposition to one’s needs, interests, principles, concerns or security
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3. Causes of
Conflict
Resources shortage of:
Money
Attention
Equipment
Needs:
Power
Self realization
Achievements
Values: Clash in beliefs
Overlapping authority
Communication breakdown:
Misaligned expectations
Wrong perceptions
Failure to deliver

4. Conflict Styles Accommodating:
Letting go of your own ideas in order to satisfy others’ interests above your own
Collaborating:
An approach in which people go beyond their own interests and solutions to create something new
Competing:
Being assertive and pursuing your own concerns, sometimes at expense of others
Avoiding:
Not addressing the existence of conflict
Compromising:
Middle ground between competing and accommodating, where you give up some of your ideas but not all of them
Source: Kenneth W. Thomas and Ralph H. Kilmann (1974),Thomas-Kilmann Conflict Mode Instrument

5. Competing Avoiding Compromising Accommodating Collaborating
Conflict Styles
Competing
Avoiding
Compromising
Accommodating
Collaborating
Source: Kenneth W. Thomas and Ralph H. Kilmann (1974),Thomas-Kilmann Conflict Mode Instrument

6. Conflict
Resolution
Process
Step 1: Set the Stage
Step 2: Gather Information
Step 3: Agree on the Problem
Step 4: Brainstorm Possible Solutions
Step 5: Negotiate a Solution

7. Interest Based Relational Approach Step 1: Set the Stage
Conflict Resolution
Interest Based Relational Approach
Step 1: Set the Stage
Good relationships are the first priority
Listen first
Talk second
Explore options together
Keep people and problems separate
Pay attention to the interests that are being presented
Set out the
“Facts”
Explore options together

8. Don’t Miss out on the OPPORTUNITY
Of conflict
Conflict Resolution
Can lead to
Increased understanding
Increased group cohesion
Improved self-knowledge
Successful outcome of project
Lack of Conflict Resolution
Can lead to
Personal dislike
Teamwork breakdown
Talent waste - People disengage