2. Intro Letters and Resumes Grades on both - two grades. Resumes also have a comment as to yes, maybe or no.

3. Introduction Letters 1. Lacked business letter format. Block address : and not a, Some paragraphs Very truly yours, 2. Lacked content. Didn’t really introduce yourself.

4. Resumes 1. Looks good, brutally clear, perfect. 2. Poor objective statement: what do you really want to do? Don’t use “entry-level”. 3. Education after objective--you are a student. 4. Tense problems with work experience. 5. Fill a page--relevant courses, course projects. 6. Two pages only if have killer content. 7. References comments.

5. Chapter 10 Information Systems for Business Operations

6. Chapter Objectives 1. Gain an appreciate of the significance of information systems support of business processes within major business functions. 2. Understand the major activities of transaction processing systems and examples of how such systems are used in the operations of a business. 3. Understand business examples that demonstrate using the Internet, intranets, or extranets to accomplish online transaction processing, and perform activities within each of the business functions.

7. Additional Student Presentations Accounting and Financial IS - Erin Burke Marketing Information Systems - Brooke Butterick Batch Processing versus Real-Time Systems - Daniel Biskupski Source Data Automation - Paul Simpson

8. IS in Business Peter Keen Harvard Business Review 1991 Business managers have moved from a tradition where they could avoid, delegate or ignore decisions about IT to one where they cannot create a marketing, product, international, organizational or financial plan that does not involve such an IS decision.

9. What major functions must be addressed for a business to be successful?

10. Business Information Systems Production Operations Production Operations Marketing Human Resource Management Human Resource Management Finance Accounting Business Information Systems

11. Type of System Needed? Scope of system: specific or integrated? Batch Versus Real-time Processing? Data requirements versus data availability?

12. Major Business Functions The increasing importance of cross- functional systems. In support of cross-functional teams and concurrent engineering.

13. Cross-Functional Needs Marketing R&D/Engineering Manufacturing Needs Analysis Research Market Test Component Design Product Test Product Release Equipment Design Production Start

14. Internet Potential Adaptability of the Internet and Internet technologies to address both internal and external IT requirements of the business needs to be addressed.

15. Possible Quiz Questions 2. In which functional areas does Internet technology have the greatest potential to contribute to the success of a business? 1. Which business functions must be addressed for a business to be successful?

16. Increasingly Important Areas Enterprise Resource Planning (ERP) Customer Relationship Management

18. Marketing Information Systems By Brooke Butterick

19. Marketing Versus Sales Marketing is deciding what to sell. Sales is selling what you have.

20. Marketing Information Systems Marketing Information Systems Product Management Product Management Interactive Marketing Interactive Marketing Sales Force Automation Sales Force Automation Marketing Management Marketing Management Sales Management Sales Management Sales Forecasting Sales Forecasting Advertising & Promotion Advertising & Promotion Market Research Market Research

21. Market Research and Forecasting Provide marketing intelligence to help managers make better marketing forecasts and develop more effective marketing strategies MIS help market researchers collect and analyze data from a variety of market variables

22. Targeted Marketing for E-Commerce Community Online Behavior Online Behavior Demographic/ Psychographic Demographic/ Psychographic Context Content

23. Interactive Marketing Goal: –To enable a company to profitably use the Internet, intranets, and extranets to attract and keep customers who will become partners with the business in creating, purchasing, and improving products and services. Expected Outcome: –Vital marketing data –New product ideas –Volume sales –Strong customer relationships

24. Advertising and Promotion Marketing Managers maximize sales MIS use market research information and promotion models to help: –Select media and promotional methods –Allocate financial resources –Control and evaluate results of various advertising and promotional campaigns Example: INFOSCAN

25. Sales Force Automation Increases the personal productivity of salespeople Speeds up the capture and analysis of sales data from the field to marketing managers Improves the delivery of information and support provided to salespeople

26. Sales and Product Management Sales Managers –Use computer based systems for sales analysis Product Managers –Use computers to gain access to price, revenue, cost, and growth information

27. Possible Quiz Questions How has IT helped companies perform vital marketing functions? What are some reasons why IT is helpful to Sales and Product Managers?

28. Manufacturing Information Systems Production/ Operations Production/ Operations Computer-Aided Engineering Computer-Aided Engineering Process Control Process Control Purchasing & Receiving Purchasing & Receiving Robotics Computer-Aided Manufacturing Computer-Aided Manufacturing Machine Control Machine Control Material Requirements Planning Material Requirements Planning

29. Computer Integrated Manufacturing An overall concept that stresses that the objectives of computer-based systems in manufacturing must be to: Simplify processes, designs and organization. Automate production processes Use IT to integrate all production and support processes.

30. Why Automate Manufacturing? Consistency Repetitiveness Precision Quality Cost Worker Safety Eliminate Worker Boredom

31. HRM Information Systems Compensation Analysis Personnel Record-Keeping Personnel Requirements Forecasting Governmental Reporting Employee Skills Inventory Training and Development Analysis Human Resource Management

32. HR Career? What would prompt you to want to pursue a career in Human Resources?

33. Accounting and Financial IS By Erin Burke

34. Accounting Information Systems Order Processing Payroll Inventory Control General Ledger Accounts Receivable Accounts Payable Common Purposes of AISs

35. Accounting and Financial Information Systems What are they? Who uses them? How are they used?

36. Three Types of Accounting Systems Operational Management Computer-Based

37. Why do company use computers for their accounting systems? Repetitive Clearly defined procedures Must do it! Frequently meets all three of the common criteria: volumes, complexity and timing. Accounting is a combination of multiple sub- systems

38. Timing considerations... Cisco Systems and Motorola can close their books at the end of the quarter or the end of the year within two hours. Typically, it takes five to seven working days for a large company to close its books. e.g. HP Cisco and Motorola gain the ability to better manage their financial performance and their stock value.

39. Major Operational Accounting Systems Operational Processing Inventory Control Accounts Receivable Accounts Payable Payroll General Ledger

40. Finance Information Systems Support managers to make financial decisions: (1) Financing the business (2) Allocation and control of financial resources

41. Financial Information Systems Finance Cash Management Cash Management Financial Performance Analysis Financial Performance Analysis Financial Forecasting Financial Forecasting Financial Planning Financial Planning Credit Management Credit Management Investment Management Investment Management Capital Budgeting Capital Budgeting

42. Four Major Finance Systems Cash Management Investment Management Capital Budgeting Financial Planning

43. Summary Accounting Information Systems: What are they? Accounting systems, Operational and Management systems. Who uses them? End users in business firms and other organizations. How are they used? Record and report business transactions and events, produce accurate financial statements, plan and control business operations. Finance Information Systems: What are they? Systems include cash and online investment management, capital budgeting, and financial planning and forecasting. Who uses them? Financial managers. How are they used? Provide decision making support related to financial resource allocation and financing of the business.

44. Two Quiz Questions 1) How can Internet technologies be involved in some of the most common applications of computers in accounting? In finance? 2) Name and describe the function of a finance information system? An accounting information system? How are they improved if computer- based?

45. The Transaction Processing Cycle Database Maintenance Transaction Processing Transaction Processing Data Entry Document and Report Generation Inquiry Processing 12 3 4 5

46. Transaction Processing 1. Data entry 2. Transaction Processing 3. Database maintenance 4. Documents and report generation 5. Inquiry Processing

47. Unique Identified What other data is important in a billing process? What data is captured in the billing process that is input to another business process? Billing (Order Entry)

48. Data Flow What flows to Accounts Receivable? What flows to Inventory Control? What flows to Sales Analysis? Don’t forget the unique identifier!

49. BICARSA Basic premises of Information Systems: 1. Capture data at the source of the transaction. 2. Create data once and utilize it many times. 3. Treat data as a valuable organizational resource.

50. B = IC = AR = SA =

51. B = Billing IC = Inventory Control AR = Accounts Receivable SA = Sales Analysis

52. Source Data Automation By Paul Simpson

53. Source Data Automation Definition: The use of automated methods of data entry that attempt to reduce or eliminate many of the activities, people, and data media required by traditional data entry methods.

54. Why Source Data Automation? Cost effective Accurate and complete data Timely availability of data Better able to track operational trends Decision support

55. Examples of Source Data Automation Bar code scanners (Optical Character Readers) MICR codes on bank checks Magnetic stripe on credit cards Mark sense readers (Scantron tests) Touch screens Voice recognition systems

56. Conclusion Understanding how source data automation can fit into different systems Understanding the benefits of a system that uses source data automation

57. Two Possible Quiz Questions Give an example of a system that uses source data automation and explain the source data automation part of it. Give an example of a system that uses traditional data entry and explain how it could benefit from source data entry.

58. Batch and Online Processing By Daniel Biskupski

59. Definitions Batch Processing - A category of data processing in which data is accumulated into batches and processed periodically. (hourly, daily, weekly, once a month) Real-time (online) Processing - Data processing in which data is processed immediately through the use of direct access devices rather than periodically.

60. Batch Processing With the continued increase in network-based systems, will batch processing eventually disappear as a common processing approach?

61. An Example of Batch Processing In the Banking Industry: –Batches of deposited checks are accumulated and processed on a daily basis. –Monthly customer statements are also processed in batch mode. See figure 10.33 in the textbook

62. Example of Online Processing Campbell’s Online Processing System –The system tracks inventory for production and sales –MCI network is used by Campbell’s to advise customers when to replenish inventories and expect delivery on orders See figure 10.32 in the textbook

63. Batch to Online Changes Expectations regarding response time. Attitudes relative to computer down-time. Attitudes towards computer capacity utilization. Criteria to justify a computer with more capacity. Concern regarding computer (data) security.

64. In Conclusion... The table below summarizes the crucial points that comprise each system Batch ProcessingRealtime Processing Processing of transactionsData is recorded,Data is processed as accumulated into batches,generated. sorted and processed periodically. Database updateWhen batch is processedWhen transaction is processed. Response timeSeveral hours or days afterA few seconds after batches are submitted fortransaction is processed. processing.

65. Possible Quiz Questions 1. In terms of data security, what are the pro’s and con’s of the batch and online processing systems? 2. Define and give an example for each of the following systems approaches: Batch Processing Online Processing

66. Key Terms in Chapter 10 Accounting Information Systems Accounts Payable Accounts Receivable Batch Processing Business Information Systems Collaborative Manufacturing Networks Computer-Aided Design Computer-Aided Engineering Computer-Aided Manufacturing Computer Graphics Computer-Integrated Manufacturing Control Listing Cross-Functional Information Systems Edit Report Fault Tolerant System Financial Information Systems General Ledger Human Resource Information Systems Inquiry Processing Interactive Marketing Inventory Control Machine Control Accounting Information Systems Accounts Payable Accounts Receivable Batch Processing Business Information Systems Collaborative Manufacturing Networks Computer-Aided Design Computer-Aided Engineering Computer-Aided Manufacturing Computer Graphics Computer-Integrated Manufacturing Control Listing Cross-Functional Information Systems Edit Report Fault Tolerant System Financial Information Systems General Ledger Human Resource Information Systems Inquiry Processing Interactive Marketing Inventory Control Machine Control Manufacturing Information Systems Marketing Information Systems Material Requirements Planning Online Accounting Systems Online HRM Systems Online Investment Systems Online Transaction Processing Order Processing Payroll Process Control Real-time Processing Robotics Sales Force Automation Source Data Automation Source Document Strategic TPS Networks Traditional Data Entry Transaction Transaction Document Transaction Processing Cycle Transaction Processing System Turnaround Document Manufacturing Information Systems Marketing Information Systems Material Requirements Planning Online Accounting Systems Online HRM Systems Online Investment Systems Online Transaction Processing Order Processing Payroll Process Control Real-time Processing Robotics Sales Force Automation Source Data Automation Source Document Strategic TPS Networks Traditional Data Entry Transaction Transaction Document Transaction Processing Cycle Transaction Processing System Turnaround Document

67. Database Project Work in two person teams under the direction of your manager within Market Research, Inc. Do an analysis for our client, CompUSA, to identify prospects that have a high probability to purchase a new PC.

68. The Assignment Includes: 1. Determining the right questions to ask and designing a questionnaire form that will also serve as a source document to enter data into an Access database. 2. Editing the data in the source documents. (anti-GIGO) 3. Entering the data to create a relationship database table. 4. Doing an analysis of the data collected. 5. Preparing a report summarizing the market analysis FOR THE CLIENT. 6. Preparing a report FOR YOUR BOSS summarizing the major learning points of this assignment.

69. Database Project Grade Questionnaire/source document design25% Input data editing 5% Client cover letter and report45% Prospect priority logic 5% Internal project report 20% (15% of course grade)