1. Nonverbal Communication Voice Body Talk Environmental Cues

2. Voice Voice is the human sound that is used to transmit oral language from sender to receiver.

3. Characteristics of Voice Pitch Volume Tone Duration

4. Characteristics of Voice Pitch: the highness or lowness of sound on a musical scale; pitch is closely tied to the emotion of a message ◦ Types ◦ Range ◦ Inflection I think that you are the best.

5. Characteristics of Voice Pitch: the highness or lowness of sound on a musical scale; pitch is closely tied to the emotion of a message ◦ Types – high, medium, low ◦ Range – variations possible for speaker ◦ Inflection – rising and falling of pitch Volume: the loudness or softness of your voice

6. Characteristics of Voice Pitch: the highness or lowness of sound on a musical scale; pitch is closely tied to the emotion of a message ◦ Types – high, medium, low ◦ Range – variations possible for speaker ◦ Inflection – rising and falling of pitch Volume the loudness or softness of your voice Tone: the specific vocal quality

7. Characteristics of Voice Pitch: the highness or lowness of sound on a musical scale; pitch is closely tied to the emotion of a message ◦ Types – high, medium, low ◦ Range – variations possible for speaker ◦ Inflection – rising and falling of pitch Volume : the loudness or softness of your voice Tone: the specific vocal quality Duration: the length at which a person speaks ◦ Rate- How fast or slow an individual speaks  What do you think is the average rate at which a person speaks? ◦ Tempo – The rhythmic quality of a person’s speech

8. Cues that Accompany Speech Pauses and Silence Laughter Vocalizations: making sounds without forming words with meaning

9. Body Talk Body talk is the nonverbal language of silence; the visual messages we send with our physical presence. Personal Appearance Kinesics Movement and Gesture Facial Communication

10. Personal Appearance Dress: your choices about how you dress can substantially influence the way others view and respond to you. ◦ What does appropriate dress depend on? ◦ Remember the three C’s: _____, _____, and _____

11. Personal Appearance First impressions can last a lifetime. Would you hire these people based on appearances?

12. Personal Appearance Grooming: shows whether you take pride in your appearance ◦ Hair? ◦ Face? Activity: Corporate Culture and Dress

13. Kinesics Posture Muscular Tone and Tension Kinesics: refers to the use of the body in communication; aka “body language” or “body talk”

14. Movement and Gestures Movement: the way you walk or move from one place to another Gesture: a movement of any part of the body that reinforces another message or acts as a substitute for speech

15. Facial Communication Next to vocal characteristics, facial expressions may be the most noticeable and important aspect of nonverbal communication Eye communication is strongly influenced by culture. In the U.S., many communicators value direct, personal eye contact. ◦ In an interpersonal conversation, what is the % of time in which a speaker looks at the listener? ◦ What is the % of time in which the listener looks at the speaker? ◦ Answers: 38-41% and 62-75%

16. Activity: Interpretative Dance Songs ◦ “Row, row, row your boat” ◦ “Itsy-bitsy spider” ◦ “Twinkle, twinkle little star” Elements to Include: ◦ Posture ◦ Muscle Tension ◦ Movement ◦ Gestures ◦ Facial Expressions

17. Environmental Cues Spatial Communication Time Communication Other Communication Cues

18. Spatial Communication Spatial Communication: your perception and use of space Space and Distance ◦ Intimate distance: tends to be close to the body, therefore tends to be very personal ◦ Personal distance: your own space in which to move freely ◦ Social distance: allows communicators to see and hear one another easily; most appropriate for interpersonal and small group interactions ◦ Public distance: far less interpersonal; often used in formal presentations ◦ Violating Distance Norms: can create embarrassment, discomfort, and conflict; **Rule of Thumb: fit your use of space to the context of the situation Territory: people will often identify a space or territory, claim it, and protect it as their own Touch: “To touch, or not to touch—that is the question”  this has been a critical question for people in the workplace and social organizations for years; the handshake is still the appropriate form of touch and gesture

19. Time Communication How you manage time is a form of nonverbal communication. Everyone needs to manage their time Note special commitments. Learn to say “no” Activity: Finding time. How do you manage your time? Use the pie graph to analyze how you make use of your time.

20. Other Types of Environmental Cues Artifacts and Objects ◦ Artifacts: articles of adornment you use to decorate yourself or your surroundings.  Examples: jewelry, clothing, pictures on walls, trophies, posters ◦ Objects: all materials you keep in your space or take with you to places.  Examples: backpack, notebook, family photo Color Fragrance and Odor

21. Quiz Yourself 1. shaking head “no” to a question 2. smiling as you congratulate someone 3. sitting straight sends a message of confidence 4. teacher pausing after question 5. dragging feet as you walk A.Voice B.Posture C.Muscle Tension D.Movement E.Gestures F.Facial Expressions