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Chapter 2 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 1 Mastering Team Skills and Interpersonal Communication Mastering Team Skills and Interpersonal.

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Presentation on theme: "Chapter 2 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 1 Mastering Team Skills and Interpersonal Communication Mastering Team Skills and Interpersonal."— Presentation transcript:

1 Chapter 2 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 1 Mastering Team Skills and Interpersonal Communication Mastering Team Skills and Interpersonal Communication

2 Learning Objectives 1.Communicating effectively in teams 2.Communicating collaboratively 3.Making meetings more productive 4.Improving listening skills 5.Improving nonverbal communication 6.Developing business etiquette Copyright © 2014 Pearson Education, Inc.Chapter 2 - 2

3 Communicating Effectively in Teams Copyright © 2014 Pearson Education, Inc.Chapter 2 - 3

4 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 4 Information Knowledge Solutions Diversity Performance Advantages of Teams

5 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 5 Hidden Agenda Groupthink Cost Issues Disadvantages of Teams

6 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 6 Traits of Effective Teams Clarity of PurposeFull Engagement ConsensusCreativity Technical SkillsCommunication

7 Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter 2 - 7

8 Collaborating on Communication Efforts Copyright © 2014 Pearson Education, Inc.Chapter 2 - 8

9 Collaborative Writing Copyright © 2014 Pearson Education, Inc.Chapter 2 - 9 Select Collaborators Agree on Goals Take Time to Bond Set Responsibilities

10 Collaborative Writing Copyright © 2014 Pearson Education, Inc.Chapter 2 - 10 Clarify Processes Avoid Group Writing Use Compatible Tools Check Progress Often

11 Collaborative Technology Copyright © 2014 Pearson Education, Inc.Chapter 2 - 11 Content Management Shared Workspaces Groupware

12 Workplace Feedback Copyright © 2014 Pearson Education, Inc.Chapter 2 - 12 Constructive Destructive

13 Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter 2 - 13

14 Making Your Meetings More Productive Copyright © 2014 Pearson Education, Inc.Chapter 2 - 14

15 Productive Meetings Copyright © 2014 Pearson Education, Inc.Chapter 2 - 15 The PurposeParticipants Time & VenueThe Agenda

16 Conduct Meetings Copyright © 2014 Pearson Education, Inc.Chapter 2 - 16 Stay Focused Follow the Rules Encourage Participate Close Effectively

17 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 17 Instant Messaging Teleconferencing Videoconferencing Web Meetings Virtual Meetings

18 Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter 2 - 18

19 Improving Your Listening Skills Copyright © 2014 Pearson Education, Inc.Chapter 2 - 19

20 Approaches to Listening Copyright © 2014 Pearson Education, Inc.Chapter 2 - 20 Content Critical Active Empathic

21 The Listening Process 1.Receiving 2.Decoding 3.Remembering 4.Evaluating 5.Responding Copyright © 2014 Pearson Education, Inc.Chapter 2 - 21

22 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 22  Selective Listening  Selective Perception  Language or Experience Barriers to Listening

23 Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter 2 - 23

24 Improving Your Nonverbal Communication Skills Copyright © 2014 Pearson Education, Inc.Chapter 2 - 24

25 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 25 Nonverbal Signals Verbal Messages Replace Enhance Weaken

26 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 26 Facial Expressions Vocal Characteristics Touching Behavior Gestures and Posture Personal Appearance Time and Space Categories of Nonverbal Communication

27 Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter 2 - 27

28 Developing Your Business Etiquette Copyright © 2014 Pearson Education, Inc.Chapter 2 - 28

29 In the Workplace First ImpressionsFirst Impressions Personal AppearancePersonal Appearance Personal DemeanorPersonal Demeanor Business MeetingsBusiness Meetings Phone Skills or HabitsPhone Skills or Habits Copyright © 2014 Pearson Education, Inc.Chapter 2 - 29

30 In Social Settings Copyright © 2014 Pearson Education, Inc.Chapter 2 - 30 First ImpressionsFirst Impressions Personal IntroductionsPersonal Introductions Business MealsBusiness Meals Mobile PhonesMobile Phones Virtual AssistantsVirtual Assistants

31 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 31 Business Etiquette Online Avoid personal attacks and stay focused Do not present opinions as facts Use good grammar and punctuation Use updated virus protection Ask permission before chatting Control language and emotions

32 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 32 Business Etiquette Online Avoid multitasking and IM Never assume you have privacy Avoid “reply all” in email Do not waste other people’s time Respect personal boundaries Take care when commenting online

33 Summary of Discussion Copyright © 2014 Pearson Education, Inc.Chapter 2 - 33

34 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 34 Mastering Team Skills and Interpersonal Communication

35 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 35

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