1. 1 CONCENTRXSept 2000 Our Perspective “Integration without an architecture is like doing a jigsaw puzzle on your lap “ – R Tessier We look at the big picture to better insure that the project at hand will fit together with existing systems and corporate initiatives

2. 2 CONCENTRXSept 2000 1 BUSINESS SCOPE (Planner) 2 BUSINESS MODEL (Owner) 3 INFORMATION SYSTEMS MODEL (Designer) 4 TECHNOLOGY MODEL (Builder) 5 TECHNOLOGY DEFINITION (Subcontractor) (HUMAN) (MACHINE) 6 INFORMATION SYSTEMS (Machine View) ZACHMAN FRAMEWORK FOR ENTERPRISE ARCHITECTURE 6 MOTIVATION (WHY) LIST OF BUSINESS GOALS ENDS: missions / goals BUSINESS STRATEGIES ENDS: goals / mission MEANS: tactics / plans SERVICE SUPPORT ENVIROMENT ENDS: service level agreements MEANS: I/S plans & change tactics AVAILABILITY DESIGN ENDS: benchmark models MEANS: availability windows & availability measures PERFORMANCE DEFINITION ENDS: benchmark targets MEANS: benchmark testing system monitoring / tunning SYSTEM MANAGEMENT FACILITIES Monitoring facilities problem management TIMING (WHEN) LIST OF BUSINESS EVENTS EVENT: class of significant business events BUSINESS CYCLES EVENT: business event CYCLE: lapse / lag MODEL OF PROCESS CONTROL STRUCTURE EVENT: logical process event CYCLE: precedence / timing PROCESSING ENVIRONMENT EVENT: physical process event CYCLE: processing calendar JOB PROCESSING DEFINITION EVENT: trans. job submittal CYCLE: job & region schedules PROCESSING SCHEDULES Batch jobs, transactions, run/rerun instructions 5 DATA (WHAT) LIST OF THINGS IMPORTANT TO THE BUSINESS ENTITY: class of business things BUSINESS ENTITIES & THEIR INTER- RELATIONSHIPS ENTITY: business entity RELN: business rule MODEL OF THE BUSINESS DATA & ITS INTER- RELATIONSHIPS ENTITY: data entry RELN: data relationship DATABASE DESIGN ENTITY: segment, row, recd RELN: pointer, key, index DATABASE SCHEMA & SUBSCHEMA DEFINITION ENTITY: fields, data types RELN: addresses, access methods DATA STORAGE STRUCTURES Database data 14 ROLE/PEOPLE (WHO) LIST OF BUSINESS RESPONSI- BILITIES RESP: class of business responsibilities BUSINESS ORGANIZATION RESP: work unit / structure WORK: business resources MODEL OF ACCESS REQUIREMENTS RESP: system privilege WORK: access requirements ACCESS DESIGN RESP: access authorizations WORK: access group ACCESS DEFINITION RESP: access object WORK: access profiles ACCESS PRIVILEGES User ids, access controls 3 NETWORK (WHERE) NODE: business location COMMUNICATIONS LINKS BETWEEN BUSINESS LOCATIONS NODE: business unit group LINK: business connection DISTRIBUTION NETWORK NODE: set of I/S functionality (processor, storage, etc.) LINK: line characteristics CONFIGURATION DESIGN NODE: hardware, system, software LINK: line specifications CONFIGURATION DEFINITION NODE: addresses LINKS: protocols SYSTEM CONFIGURATION Host, network, switches, monitors... LIST OF LOCATIONS IN WHICH THE BUSINESS OPERATES 2 PROCESS (HOW) LIST OF PROCESSES THE BUSINESS PERFORMS PROCESS: class of business processes FLOWS BETWEEN BUSINESS PROCESSES PROCESS: business process I/O: business product service FLOWS BETWEEN APPLICATIONS PROCESSES PROCESS: application system I/O: user views (set of data elements) SYSTEM DESIGN PROCESS: computer process I/O: screen/device formats PROGRAM CODE & CONTROL BLOCKS PROCESS: language statements I/O: control blocks EXECUTABLE CODE Programs Common modules s

3. 3 CONCENTRXSept 2000 Key Points The framework is a classification schema Rows represent roles that use information Columns respresent aspects of information –Must be understood –Must be controlled –Can be optimized Cells represent unique types of components The framework helps one see the bigger picture

4. 4 CONCENTRXSept 2000 Definitions Technique –How one manages the tasks for a cell Methodology –Set of cells addressed Tool –Mechanism (or tool) used for the tasks in a cell

5. 5 CONCENTRXSept 2000

6. 6 CONCENTRXSept 2000

7. 7 CONCENTRXSept 2000 Sources of Information Business Units/Users Management Vision Technical Support Forms, Screens, Reports Systems and workflows Documents The Data

8. 8 CONCENTRXSept 2000 Content Collector Usage Collector Refresh Collector Utilization Content Log Tuning Capacity Planning DSS Corporate Information Factory Parts and Pieces Legacy Environment Billing Provisioning Contact Demographic Sales Service Finance Marketing Data Acquisition Data Mgt Data Warehouse (DW) Data Delivery Operational Data Store (ODS) Message Delivery APP DSS Data Mart Data Mart Data Mart Metadata Cost Allocation Security