1. Managing Others Monday 17 th October 2011

2. Areas to be covered Examples of management/leadership styles Tips for managing others Dealing with difficult people Group exercises Belbin Team Roles Questions

3. Management/Leadership styles Autocratic Democratic Bureaucratic Laissez Faire Transformational Transactional

4. Autocratic style Margaret Thatcher

5. Democratic style Jamie Oliver

6. Laissez Faire style Sven Goran Eriksson

7. Transformational style Richard Branson

8. Tips for managing others Create a supportive environment Understand the skills of the team No two people are the same Make difficult decisions as needed Know how to give feedback Don’t be paternal/maternal Getting the task done Show an interest in your team

9. Dealing with difficult people Try to spot problems in advance Refuse to engage in arguments Recognize and respect differences Set boundaries Ask – why are they being difficult? Don’t be defensive Help them Improve your communication skills Don’t assume your way is the right way Let go of grudges

10. Group exercises Split into groups to agree style of management for particular situation

11. Belbin Team Roles Identified 9 team roles for a successful team The Plant The Monitor Evaluator Coordinators Implementers Completer Finishers Teamworkers Shapers The Specialist Resource Investigator

12. Questions Any questions?

13. End of session Thank you for attending