1. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Home Inspection Services Licensing Stakeholders Meeting Tuesday 25 th June, 2013

2. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Stakeholders Represented Alliance of Canadian Home Inspectors The ACHI Canadian Association of Home and Property Inspectors CAHPI Canadian Standards Association CSA Canadian National Association of Certified Home Inspectors CanNACHI Carson DunlopConsumer Council of Canada Electrical Safety Authority ESA First Nations National Building Officers Association FNNBOA Homeowner Protection CentreHUB International Ltd. Insurance Bureau of Canada IBC Mike Holmes Inspections National Home Inspector Certification Council NHICC Ontario Association of Certified Home Inspectors OAHI Ontario Building Officials Association OBOA Ontario Real Estate Association OREA International Association of Certified Home Inspectors InterNACHI Ontario Association of Certified Home Inspectors OntarioACHI Pillar to Post Home Inspections Professional Engineers Ontario PEO Professional Home and Property Inspectors of Canada PHPIC Real Estate Council of Ontario RECO Tarrion Warranty Corporation Technical Standards and Safety Authority TSSA The Home Inspection Network THIN The Home Inspectors Institute (Ontario) THIIO The Title Industry Association of Canada TIAC Toronto Real Estate Board TREB

3. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Goals of the meeting To discuss the engagement approach To explain the plan going forward To explain what has been done to date

4. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Purpose of process Increase transparency of the Profession Ensure a minimum standard of training Improve consistency in home inspections

5. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Main points Estimated 70% of resale homes inspected in Ontario equates to 140,000 Home inspections in Ontario Process is to allow consumers to make informed decisions about who to employ B.C. AB. already licensed, Quebec initiating 32 U.S. States are licensed

6. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Public has problems The general public faces confusion: What is the role of a home inspectors? When to seek a home inspector? How can they differntiate? What is “The standard inspection”? Who do they turn to in event of problems with an inspector?

7. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance The process Engagement ProcessOutcomes Inclusive accessible and democratic Government is key change agent but not the only one Access expertise Three stages Identify issues develop solutions seek consensus on recommendations to govt. Raise consumer awareness Protect Consumers Standard of knowledge Professional and ethical standards Financial protection Practice and performance standards Build on strengths of industry Recommendation on a collective voice

8. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Consultation Panel 8-12 people picked from the Stakeholders and others Panel representatives must have the following attributes Affiliation to the profession Professional Experience Diversity of knowledge and skills sets Availability/Commitment to the process Broad Knowledge (not just within Home Inspection) Consensus (ability to compromise) Technical Expertise Political Acuity

9. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Immediate MCS actions Launch homeinspections@ontario.ca Establish a distribution list to provide ongoing updates Announce panel by end of July Update Consumer education message on Ministry's web site http://ontario.ca/ConsumerServiceshttp://ontario.ca/ConsumerServices

10. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Address by Deputy Minister Deputy Minister, Consumer Services Giles Gherson stated: Topic high on agenda of Minister 80% of Ontario economy is driven by consumer spending MCS is there to help protect the trust and rights of those consumers

11. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance What has been learned to date The overarching model applied to Home Inspection Services can be identified as falling into one of the following component areas. TechnicalProfessionalConsumer Protection Governance & Administration

12. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Technical Components Items that need solutions in this component area: Definition of Home Inspection Scope of Inspection Practice Standards including Potential Subject Areas The solution must present an easy to understand message for the consumers.

13. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Professional Components Items that need solutions in this component area: Education and/or level of experience and qualifications Designations Specialisations Labour Mobility and Compliance The solution must present easily recognised levels help inform the public, and to provide a measure against other provincial licensing standards.

14. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Consumer Protection Components Items that need solutions in this component area: Consumer Awareness Transparency and consistency of standards/qualifications Ethical Standards Financial protection such as insurance or warranties This means that the solution must provide the public with easy to understand information about the Inspection process, the ethics and standards, which should be consistent across the board and provide financial assurance against negligence.

15. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Governance Component includes administration tasks Solutions needed for this component area are: Process such as registration, complaint handling and discipline Regulatory spectrum Governance structure Costs Transition strategy

16. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Open Discussion The Stakeholders entered into an open discussion to identify some of the pain-points that need solutions. These included items such as: adverse publicity in the media educational services and costs to educate Insurance risks vs. cost transition timeframe (to allow existing Inspectors to reach compliance) potential loss of workforce increase in costs to pulbic.

17. The Ontario Association of Certified Home Inspectors Advancing professional standards through available education and expert peer guidance Timeframe Ministry to be ready to make proposals to Government in 6-9 months.