2.  Context  1 st Alliance: Background Products Service  The Partnership Development  The Partnership in Practice  Questions

3.  Shares  Loans  Current Account  Pre paid card  Benefit Direct  Home Contents  Life Insurance  Free to member life and loan insurance

4.  Bill Payments  Standing orders  Budget accounts/jam jar accounts  Loans to unemployed new members  Readiness for Universal credit

5. What did we need to know Potential numbers Ratio of workers to accounts Unit cost Service requirements Commitment to promote

6. 6 social landlords A new partnership- Ayrshire Financial Access Partnership Joint Service level agreement Sign up of tenants Promotion to staff Start up contribution over 2 years Joint marketing Future joint initiatives

7.  Lack of current account facilities for tenants  Open up access to other services  Increase in direct payments  Budgeting assistance  Minimise new collection costs

8.  Locally based and Ayrshire wide  Existing membership  Ethical banking  No “selling” of products  “Jam Jar” accounts  Bulk payments  Tackling wider financial exclusion

9.  Those affected by welfare reform  Joint publicity  New tenants  Requirement for payment method  Accessing services  Coping with change  What do tenants want?

10.  Complete application form  Include 4 digit security code  Provide photographic ID, or;  Take photograph of tenant and attach to headed paper  Copy 2 pages of SST  Identifier stamp on front of application

11.  Complete DWP form DPGEN 06/12 to transfer benefit payments direct.  Forward form to 1 st Alliance  Back office processing  Mandate to inform landlord of account closure

12.  Statistical information  Cancellations  Cost  Casework  Pay points and advice surgeries