1. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation to Army Council Commodore Mark B. Watson 11 April 2013

2. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 2 CFPFSS = MORALE AND WELFARE

3. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 3 Agenda Introduction Organization and background Vision Programs, services, and initiatives

4. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 4 Defence Team – Morale & Welfare Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces” –Number varies due to casual employment, esp. in summer –2,125 full time, 1,066 part time, 2,395 casual –40% CF affiliation (Retired and/or Family) 253 Canadian Forces members 153 National Defence public servants 375 at MFRCs (locally employed) Plus many, many volunteers

5. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 5 Scale of Operations Total $713M (19.5% Public / 80.5 % Non-Public) Public Funds SISIP Financial Services ($280M) CANEX Retail ($52M) Messes ($24M) Base / Wing / Reserve Unit Funds ($77M) C108 ($25M) C109 ($88M) Central Fund ($124M) Assistance Fund CFPAF ($17M) DCSM ($26M) NPP net worth / publicly funded expenditures FY2011-12 } CANEX 2011-12 Revenues: $135M SISIP FS 2011-12 Revenues: $77M

6. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 6 NPP Governance Full governance assigned to CDS Authorities delegated to DGPFSS as Managing Director of NPP NPP Board serves as an advisory Board: –Provides stakeholder input to CDS –Strategic plans, policies and direction –NPP investments –Approval of audited financial statements NPP Board and AFC engagement is key –NPP is a “Chain of Command” responsibility

7. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 7 Make CFPFSS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families: One Community, One Million Strong My Vision

8. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 8 PSP Sports 20,000 Intersection sport competitors 91 Regional competitions – 3,500+ competitors 18 National competitions – 1,800 competitors 14 CF CISM teams 210 Individual CISM athletes 115 CF athletic trainers Recreation 400,000 Annual registrations in recreation programs 42,000 Recreation memberships 700 Different types of recreation programs 325 DND facilities involved 100 Special events – 60,000 in attendance 33 Community Gateway Web sites – 20,000 hits monthly 17CF newspapers – 80,000 circulation 14 CF golf clubs

9. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 9 PSP Specialty Interest Activities Access to: Golf: 15 locations across Canada Barrie, Cold Lake, Comox, Esquimalt, Greenwood, Halifax, Kingston, Oromocto, Ottawa, Petawawa, Edmonton, Shilo, Trenton, Valcartier, Winnipeg and 6 social clubs using civilian courses: Chilliwack, Gander, Goose Bay, Moose Jaw, St-Jean, Suffield Marinas and Sailing: 8 locations Comox, Esquimalt, Halifax, Kingston, Petawawa, St. Jean, Toronto, Trenton Campgrounds & Cabins: 5 locations Comox, Greenwood, Halifax, North Bay, Petawawa

10. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 10 PSP Specialty Interest Activities Access to: Rod and Gun Clubs: 7 locations across Canada Barrie, Dundurn, Greenwood, Ottawa, Meaford, Shilo, Valcartier Horseback Riding: 4 locations across Canada Cold Lake, Edmonton, Dundurn, Wainwright Skiing: 3 programs across Canada (no actual facility, operate as extension of recreation program) Gander, Ottawa, Yellowknife Curling: 7 locations across Canada Cold Lake, Edmonton, Gagetown, Greenwood, Halifax, Kingston, Montreal Skeet Shooting: 5 locations across Canada Edmonton, North Bay, Petawawa, Shilo, St-Jean www.cfpsa.com/en/AboutUs/PSP/specialtyinterest

11. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 11 Commercial Services SISIP Financial Services 140,560 lives insured under the Life Insurance plans with $28.6B in coverage and $41.3M paid to beneficiaries 93,600 CF members protected under the Long Term Disability plan with $106.6M paid out in benefits when combined with the Vocational Rehabilitation Program 8,329 Financial Counselling appointments held 7,153 Financial Planning clients with $232M invested 3,379 CFGroupRSP clients with $117M invested 5,631 CF members educated under the Personal Financial Management course 2012 Results – Programs and Services:

12. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 12 Financial Planning Advice on lump sum amounts, investment choices and portfolio management RRSPs, TFSAs, tax planning and asset allocation Retirement and release projections Financial Counselling Remedial assitance for financial distress and emergencies (includes budgeting and debt repayment) Access to loans and grants from the Canadian Forces Personnel Assistance Fund (CFPAF) as well as other SOT programs Canadian Forces Group Retirement Service Plan (CFGroupRSP) A "do-it-yourself" online retirement savings plan and investment services Commercial Services SISIP Financial Services

13. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 13 RE-INSURANCE The sharing of risk among several companies that specialize in high risk insurance protection. Required to guarantee the payment of claims under SISIP FS Life Insurance plans, even if someone dies while serving in a Theatre of Operations. Commercial Services SISIP Financial Services ACTION BN seeking approval to staff a TB submission to secure government back stop for war risk claims is currently be reviewed by JAG. Treasury Board submission is ready to be advanced. ISSUE Excessive cost driven by Afghanistan mission; average added cost, including net reinsurance costs and death claims from 2007 – 2011 was 12.2 M per year. Difficult to find reinsurance because of the risk associated with war and terrorism.

14. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 14 A Unit of the Canadian Forces Mission: ensure the availability of competitively priced goods and services to satisfy customers and generate revenue Programs: The Personal Home & Auto Insurance No Interest Credit Plan Home Heating Oil Rebate Program Club XTra Loyalty Program National partnerships Tim Hortons Aramark (food services) Subway OK Tire Best Vendors (vending) Commercial Services CANEX / NATEX

15. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 15 Initiatives E-retailing −Developing an online e-retailing strategy to augment existing store operations Elite line of clothing and accoutrement −Developing a consolidated and centralized retail offering in-store and online of Canadian Forces memorabilia, clothing and accoutrements. Infrastructure modernization Commercial Services CANEX / NATEX

16. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 16 DCSM Transition Activities National Coordination of all SCAN activities: –Second Career Assistance Network seminars, –Medical seminars, –Career Transition Workshops, –Transition support and programs specific to ill & injured, –Publications/tools that support transition counselling. Liaise with other organizations: VAC, HRDCs, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others. Development of new initiatives

17. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 17 DCSM Transition Initiatives Canada Company - Military Employment Transition Program (METP): a self-serve, "one-stop shop" website of all things “transition” for serving and retired military members. Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University and Canadian Youth Business Foundation Prospect: Forces @ Work: Sustainable Job Placement Pilot Project H2H: Helmets to Hardhats: COATS/Cdn Rangers Corps of Commissionaires Association of Canadian Community Colleges (ACCC). *New: Veterans Canada Franchise Network in partnership with the Canadian Franchise Association. (under development)

18. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 18 DCSM Transition Services In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force: Vocational Rehabilitation Program-Serving Members (VRPSM) Priority Hiring-Public Service Integrated Transition Plan

19. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 19 Military Family Services Enabling a mission-ready Force by addressing the challenges faced by CF members and their families that result from military service. Military Family Support 3 access points: −43 Military Family Resource Centres (MFRCs) −Family Information Line, 1-800-866-4546 −www.familyforce.cawww.familyforce.ca MFSP policy development, resilience and engagement Dependent education Compensation and benefit programs for families DND dependent schools overseas education programs Departmental foreign service education and military education allowances/entitlements

20. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 20 Military Family Health Care Coverage Have waived the 90 day waiting period Investigating waiving the 90 day waiting period Requiring a 90 day waiting period Military Family Services

21. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 21 DCSM / JPSU JPSU Mission Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Forces personnel and former personnel, their families and the families of the deceased. Peer Support Operational Stress Injury Social Support (OSISS) Soldier On Injured Soldier Network Helping Others by Providing Empathy (HOPE)

22. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 22 Personnel currently being tracked by JPSU Posted to JPSU1,710 Supported by JPSU (but not posted) 3,032 Total4,742 DCSM / JPSU

23. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 23 Internal Support Funds Support Our Troops Fund is an umbrella Military Families Fund − linked to conditions of service −$4M dispersed to >1,000 members/families Soldier On Fund − contributes to a healthy, active lifestyle −$1.1M dispersed to 350 members/families −Funded a wide range of programs Hospital Comforts Fund − basic amenities for hospitalized members −$85K dispersed annually to >300 members Op Santa Claus − gift for deployed members over holidays −Gifts delivered to 1,600 members Total pledged to SOT Funds since 2006: $11M Personal contributions to SOT Fund: −Six year old boy: 84 cents −Couple from Toronto: $50K

24. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 24 Soldier On Fund Provides opportunities and resources for retired and serving members with a visible or non-visible injury to adopt an active lifestyle through sport and recreation. Over $960K has been disbursed to provide access to equipment, training and events allowing participants to: –learn a new sport such as skiing, horseback riding, fly fishing, and kayaking; –train with and compete against soldiers with similar injuries and illnesses from other nations; and –push their physical and mental limits through participation in regional and national sporting events. $2.37M has been raised by donations from Canadians, corporations and other organizations

25. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 25 CFPAF Canadian Forces Personnel Assistance Fund (CFPAF) Offers financial assistance in the form of low interest loans and/or grants through the following programs: ─Minor Disbursement Program ( $33K to 194 members)* ─Educational Assistance Loan Program ( $1.9M to 476 members)* ─Self Improvement Loan Program ( $7.5M to 2,208 members)* ─Financial Distress Program ( $1.1M to 154 members)* *data based on calendar year 2012 Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program Administrators Eligibility to make an application does not guarantee approval. Each request adjudicated against specific criteria before a decision is rendered.

26. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 26 SOT Summer Camps Purpose: Camps serve as a break for kids to escape from the stressors of military life. Since 2010 over 818 children of military members enjoyed a complimentary week at Camp Maple Leaf and Muskoka Woods. The Military Families Fund, Canada Company and True Patriot Love Foundation underwrite the cost of camp registrations. 340 spots available in 2013 for kids who meet the eligibility criteria.

27. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 27 PSP – DFIT.CA Fitness training Launched 11 Oct 2012 Over 16,600 CF personnel registered Already over 33,000 visits 500,000 page views

28. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 28 DFIT.CA Fitness algorithm developed by DFIT Physical, functional and operational workouts General = typical CF personnel Functional = more complex and complete movements Operational = tasks that simulate CF tasks

29. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 29 DFIT.CA Allows user to generate running regimen, training regimen or view training calendar Create personalized training regimens Training programs focus on fitness required for operations

30. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 30 DFIT.CA Warm ups can be expanded Videos viewed or changed based on access to equipment Different levels can be selected to adjust exercise difficulty level

31. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 31 PSP – Project FORCE Tests 1.Sand bag liftstd: 3 min 30 s 30 consecutive lifts of a 20 kg sand bag to a height of 91 cm, alternating between left and right sand bags separated by 1.25 m. 2.Loaded shuttlesstd: 5 min 21 s Complete ten 20 m shuttles alternating between a loaded shuttle with a 20 kg sand bag and unloaded shuttles, for a total of 400 m. 3.20m rushesstd: 51 s Starting from prone, complete two 20 m shuttles sprints dropping to a prone position every 10m, for a total of 80m. 4.Sand bag pullstd: complete Carry one 20 kg sandbag and pull four on the floor over 20m without stopping. Pros Looks / feels Like the job Minimal equipment (sand bags) Objective testing Equal total physical work for all Functional movements Cons New training requirement for assessors

32. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 32 CF Appreciation Program Program launched in Jun 2011 Official discount program of the CF Builds and expands on earlier CANEX Discount Program Discounts in 8 distinct categories: Accommodations, Attractions, Entertainment, Dining, Recreation, Services, Shops, Travel & Transportation Members can save at more than 26,000 locations locally, nationally and worldwide Almost 1,000 industry partners

33. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 33 Working with American counterparts to include discounts on popular US vacation destinations – Universal Studios, Busch Gardens Have issued 30,000 membership cards to date e-boutique with tickets to water park and Cineplex Two new features coming: –On-line registration –Secure Web login to allow special discounts solely available to CF community Visit: www.cfappreciation.cawww.cfappreciation.ca CF Appreciation Program

34. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 34 CF R&R Club Component of CF Appreciation Program Linked to US Armed Forces Vacation Club Linked to Gov Rewards and International Cruise Excursions Provide access to 3500 accommodations in 80 Countries starting at $369 USD per unit, per week Offers the opportunity to enjoy vacations at popular destinations around the world Access to cruise lines, airlines, and 3000 US Golf Courses at guaranteed low prices.

35. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 35 CF R&R Club Examples: Visit: www.cfappreciation.cawww.cfappreciation.ca Silver Lake Resort, Kissimmee, Florida 7 nights/$369 USD Barnsdale Country Club Rutland, England 7 nights/$369 USD Wyndham Ka'eo Kai Kauai, Hawaii 7 nights/$369 USD

36. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 36 Associate DG − CFOne Card The CFOne card will be the one card eligible members need to access CFPFSS Morale and Welfare Services. Confirms cardholder is part of the Canadian Forces Community. “One Community – One Million Strong” Multi-phased approach Phase 1: (Spring 2013) will launch with access to the CANEX Loyalty Program and CF Appreciation Program Future Phases: expanded to include access to PSP recreation services; administration of Mess fees, access to clubs and activities, as well as other MW services.

37. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 37 Enhanced Web Site More than 6,000 pages of content refreshed and ported to new platform More visually-oriented presentation; less clutter Functional search engine Navigation by service rather than by organizational structure Enhanced support for multi-Media content www.cfpsa.com

38. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES QUESTIONS?