1. Appalachian State University

2. Middleware (Identity Mgmt., Netreg, Address Management) Storage and Backup SystemsServer SystemsSecurity SystemsData CenterNetwork EquipmentFiber Plant

3.  Current fiber plant built in early 1990s  ~72 pair of Single Mode, long distance & high speed  24 pair of Multimode, outdated, little value  Design connects Data Centers and Distribution buildings via redundant paths  Distribution buildings to others is single path  New 144 pair paths are being pulled to tie Raley to StateFarm DC

4.  Wired Connections ~40000 ports  Wireless Connections  98% of internal space is covered by wireless canopy  1759 access points: 915 ResNet + 844 Admin & Academic  7000 average users/day with peaks to 12,000  30% of our bandwidth with peaks to 60%  Registered Clients  48,016 registered devices on the network  24,494 student devices  412 Servers providing services to the world (272 Central & 141 Distributed)

5.  Primary Data Center – Raley Hall ▪ ~2200 SqFt / Very near capacity ▪ (8) Server racks - 272 rack units ▪ (6) Storage racks – 252 rack units ▪ (6) Network racks – 252 rack units ▪ 360KW Back up generator ▪ (3) 10 ton Air handler units ▪ (3) UPS – 220Kw battery backup  Secondary Data Center – Anne Belk Hall ▪ ~600 SqFt / Capacity exhausted  Bond growth taxed our Data Center capacities ▪ More computers -> More power -> More cooling REPEAT

6.  Firewalls: Internet edge and between Border and Core  VPN: Protect and provide remote access to protected services such as INB Banner and Ustor  Intrusion Detection: Monitor traffic signatures for threats to the network and/or clients  Virus Protection and Quarantine Process: Manage stability and integrity of network, infected devices removed from the network until cleaned and stabilized. Average deleting and cleaning >100 virus infections/month  Spam Filters: Filter >70% of the email that hits our servers

7.  ~132 Physical Servers  13 of these provide virtualization service for 308 VMs  Operating Systems distribution  256 Windows Servers  141 Linux Servers  30 SUN/Oracle Solaris

8.  Storage and Backup Services  Two storage architectures ▪ Banner/Email – 27Tb total 17 Tb used ▪ EMC Disk-based backup - 87% Data reduction thru compression and deduplication ▪ Other Enterprise App. Storage and Departmental/User ▪ 21.9 Tb total 16.3 Tb used (80% usable limit) ▪ NetApp Disk-based backup – 65 Tb total 44.8 Tb used  Tape library – 219 tapes ~500 Tb of data

9.  2000 – NC Infrastructure Bond. (2000-2007)  4+ Million dollar infusion in to IT infrastructure and Capital Building projects.  One time money primarily earmarked for ▪ IT Infrastructure ▪ Building Infrastructure ▪ Network Infrastructure ▪ Security Infrastructure ▪ Systems Infrastructure ▪ Data Center Infrastructure ▪ Capital Building Projects

10.  Building & Fiber Infrastructure upgrade  Built additional capacity into campus fiber plant  Upgraded building wiring to cat 5 specification  Network Upgrade  Forklift upgrade of all Network electronics ▪ Core and Distribution routers – 1 GB connectivity ▪ Edge switches - 10/100 MB port for every office  Expanded Wireless to near 100% campus coverage for convenience use

11.  Data Center Upgrades  Established 2 nd Data Center in Belk  Began building High Availability services  New HVAC Units providing more cooling  New UPS units to power more equipment  New generator for Belk for backup power

12.  Security Upgrade  Implemented Intrusion Prevention  Implemented & Upgrade Firewalls  Systems Upgrade  Purchase Sun E2900 Server in 2003 for Banner  Upgrade to Email and Portal Infrastructure  Storage Area Network  Purchased Initial SAN storage in ~2003

13. 2000-2007: Tremendous growth, no refresh plan and realization of managing enterprise resources and data center capacity 2008: Banner and Email Storage to SAN ($525K), upgraded storage drives, split Banner out to SUN Storage. 2009: Upgraded NetApp controllers and added storage shelves 2010: Implemented Intrusion Detection technology

14. 2011: Replace Banner servers ($250K) 2012: Upgraded Core, Border, and Distribution routers to 10+ gig ~$1.2 mil (operational lease), Invested ~$400,000 in wireless infrastructure 2013: Rebuilt/upgraded campus edge/firewall hardware to 10Gig. ~$225k, Upgraded network bandwidth from 1 gig to unlimited - $155k/year, Upgrade IDS to accommodate 10 Gig 2013

15.  End of life – Much of what we purchased in 2000-2007 has reached its vendor supported end-of-life.  Security & Feature Updates are no longer developed  Rely on 3 rd party support for much of our Enterprise services

16.  Network edge - Self Support maintenance model since 2010 ▪ Next Gen Technology identified, refreshing as funds become available.  Security - Encryption, policy, data loss prevention, PCI, scanning tools  Several services/applications and their systems are showing age. Portal and Email technologies are 8+ years old.  Most storage on the SAN will reach EOL in 12-24 months. Consolidating storage strategies and developing the use of cloud storage will create efficiencies in management and budgeting  Evaluate our service catalog and refresh technologies where necessary

17.  Proposed Data Center – State Farm Warehouse ▪ ~3000 SqFt ▪ Capacity will be initially 1.5 times Raley ▪ Growth to ~3 times Raley ▪ Will become Primary & potentially our only DC ▪ Implements current technologies to optimize environmental efficiencies ▪ Funded primarily through Energy Performance contracts

18.  Governance Portfolios to assess, manage and set strategy for technology services  Master plan for network and computing infrastructure investments  Fiber plant strategy consultation  Network and Telecom convergence model  Security program and strategy  Put vendors head to head on server solutions  Developing storage plan focusing on cloud

19.  Budget Sustainability  IT budget was originally divided between operation costs and growth(refresh) costs.  Bond and subsequent investments created imbalance – Maintenance consumes greatest percentage of operating budget  Need to work toward budget model that supports strategic investment AND refresh cycle