1. The Office in the Business World
Chapter 1: The Office is a Changing Business World
Chapter 2: Office Competencies

2. Objectives
Describe the relationship of the office to the overall organization.
Describe typical goals and structures of businesses.
Identify the types of office competencies worker’s need.
Explain employer expectations and factors critical for developing office competencies.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

3. The Office: in a changing business world
Chapter 1
AOIT Miami Beach Senior High School
Mr. D. Schmidt

4. Chapter 1 vocabulary Categories Focus Vendor Specialization
State-of-the-art
Aspirations
Mission
Intranet
Emerging
Upgrading
“Hot”
Monitoring
Reengineered
Traditional
Nonconventional
Nonterritorial
Transformation
AOIT Miami Beach Senior High School
Mr. D. Schmidt

5. Chapter 1 objectives Describe various types of offices
Describe types of workers who use office skills.
Explain how technology is influencing office practices.
Describe alternative office forms.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

6. The office today
The office can be very different depending the type of business. Depending on the categories of business the office can look very different.
Offices have different types of responsibilities. The focus of the office depends on their responsibilities.
Think what is the difference from a school office and a real estate office.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

7. Key Office Activities Creating/Analyzing Information
Composing, memorandums, s, letters, and reports.
Organizing, summarizing, and interpreting data.
Making decisions based on information studied.
Searching for information.
Accessing databases, and the Internet.
Inquiring persons within the company.
Using reference manuals/books.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

8. Key Office Activities-continued
Processing Information.
Editing and proofreading
Keyboarding
Opening and receiving incoming communications.
Photocopying
Prepare outgoing communications.
Preparing checks, orders and invoices.
Preparing spreadsheets.
Communication Information.
Answering telephones.
Creating callers (customer database)
Responding to persons within the organization.
Providing instructions to colleagues.
Making oral presentations before small and large groups
Managing Information
Handling calendars
Managing databases and files.
Managing financial records.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

9. Office Provide Support Services
Even though many employees in today’s organization handle many office tasks, there are individuals, as well as departments that devote full time to administrative support services, sometimes referred to as office support services.
Word processing center
Bookkeeping
Can you think of think of others?
Some employees get specified training in aspirations in working in a particular areas of an office such as:
Bookkeepers
Buyers
Data Processing
Secretaries
AOIT Miami Beach Senior High School
Mr. D. Schmidt

10. Company’s Mission
Many companies have specific goals that they want to achieve, this called their mission so that all employers and employees will understand for example:
Miami Beach Senior High School Mission Statement is:
“The mission of Miami Beach Senior High School is to provide a safe and stimulating learning environment and a rigorous curriculum, while instilling integrity, respect and self-esteem enabling all students to achieve personal success.”
I want each person to find the Mission Statement from the following companies:
Burger King
Publix
Price, Waterhouse, Cooper
Home Depot
AOIT Miami Beach Senior High School
Mr. D. Schmidt

11. Technology in Modern offices
Technology innovations are common in today’s office. Technology is used to improve productivity.
How much has the office has changed since the Internet (1998)?
The Intranet is a communication system using company’s Internet website.
See how Miami-Dade County Public Schools use the Intranet:
AOIT Miami Beach Senior High School
Mr. D. Schmidt

12. Technology in Modern offices- continued
Many companies find it is extremely important to keep up with the emerging technologies to keep the competitive edge in their industry.
What emerging technologies that have happen with the office in the past 5 years?
Smartphones
Tablets
and many more.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

13. Technology is changing at a rapid Rate
Due to the fast rate of changing technology, everyone must be able to handle the changes necessary to make your computer, tablets, or smartphones and other IT equipment.
Microsoft Word for example
Word 3.2
Word this is the first application with Microsoft Explorer included.
Word 2000
Word 2003
Word 2007
Word 2010
Word 2013
Think about the different Operating System (OS) Microsoft went through.
Microsoft MS-DOS
Windows 95
Windows 98
Windows 2000
Windows XP
System 7, and now System 8.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

14. Technology is changing at a rapid Rate- Continued
Technology is increasing daily. When was the last time when you open a computer that ask you to update or upgrade some software?
It happens me and this computer lab in a weekly basis.
Do you realize what technology you learned as a freshman will be obsolete by the time you graduate high school? Can you keep up with the changes? What are some ways to stay updated as a application user?
Periodicals such as PC World, WEB, Computer Digest, and others let computer users what applications, and technology is “hot” and helps monitoring the updates and upgrades for your computer.
Implications of technological innovations.
Reengineering is a process when a company comes up with a new product, other companies reengineer that product to make it better and cost less to produce.
For example Apple’s I-Pad to the new Samsung’s tablet.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

15. Implications of technical innovations
Since the technology available is changing, the way work is accomplished is the and reengineered.
Workers may expect responsibility abilities change as a word due to technology.
The pressure for hyperactivity and quality performance mean all the workers must maintain an attitude of willingness to participate in change.
Office workers must be skilled learners-on their own and informal training and educational settings.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

16. ALTERNATIVE OFFICES Where is the office?
The typical office from earlier days-permitted and allow the company and organization take place-is referred to as a traditional office.
In such an office employees travel daily to a central location spent the working day at the same desk or in the same workplace, and generally reported directly to a supervisor or manager.
With technology we have today, such as laptops, tablets, and cell phones, salespeople and office people can work anywhere with her computer device tie in with company's website can upload their reports, documents, and any other type reports for the company.
The office today, is basically use as a meeting place for the business.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

17. Virtual office
A mobile office is a virtual office, as in the case of a traveling company representatives who maintained their cars and all the equipment they need to handle their own office task.
In other instances mobile offices are very difficult like traditional offices, but they are temporary.
While their office is in construction office workers may use temporary offices to do their work.
Another type of mobile office is a non-territorial workplace is an office were desks and chairs are not assigned to employees.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

18. Predictions for further change
The current era is considered one of rapid change.
Technology that made a huge difference in the modern office.
A transformation on how business to operations are changing with technology.
Employees are combining skills to stay with the technology changes.
Due to increase productivity workers combine many skills to complete tasks quickly and efficiently.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

19. The office in relation to the total organization
Topic 1-2
AOIT Miami Beach Senior High School
Mr. D. Schmidt

20. Topic 1-2 objectives
Explain how employees develop understanding of organizations in which they work.
Describe common types of organizations.
Identify goals for different types of organizations.
Explain a common structure for personnel.
Describe the role of office employees within an organization.
AOIT Miami Beach Senior High School
Mr. D. Schmidt

21. Understanding the organization
Office activities are basically related to information.
To creating, processing, communicating, and maintaining information.
A deliberate effort on your part is needed. Tasks become more interesting employees become more viable when they give attention to understanding their organizations.
Organizational Chart
Chief Executive Officer
Vice president of operations
Bookkeeping department
Facility department
Vice president of human resources
Training department
Pay administration
AOIT Miami Beach Senior High School
Mr. D. Schmidt