1. Inspire Me CASL Tour of New Zealand Libraries April 2006 Angela Papas

2. Inspire Me New Zealand Libraries Introduction and Background Staff & Management Planning & Service Delivery Vibrant Buildings Marketing and Branding Partnerships –Partnerships with other Library Services –Partnerships with schools and community centres Youth Spaces –Tupu Library Akozones Learning Centres Self Service Manukau City Libraries & The Retail Library –Botany library Conclusion/ Recommendations

3. Inspire Me Introduction & Background Long history/tradition of public libraries and reading. 44% of the adult population, bought a book in a four week period. Only 29% of Australians bought a new book. 39% of the population visited a library in a four week period. $200 million is invested annually to provide library services in NZ. 50 million items are borrowed annually. 80% of New Zealanders have a library membership. Botany Library Retail Library/RFID Manukau

4. Inspire Me Comparisons 2003-2004 New ZealandVictoria Population4.2 million5.3 million Budget$200 million$141.5 million Items Borrowed50 million49 million Loans/Capita12.59.2 New Brighton Library Christchurch

5. Inspire Me Staff & Management Wellington Central Library Marketing Department Staff: -Well-qualified, trained, motivated & customer focused Management: -Empowered and motivated teams Hire Specialist non-librarian professional staff Use the Coaching-model Looking into the future to attract younger staff

6. Inspire Me Planning & Service Delivery 20 year guiding plans Community needs planning 6 year refurbishment plans MetroNet – library partnerships Not focused on standards but look at possibilities and have a vision South Library & Learning Centre Christchurch

7. Inspire Me Vibrant Buildings Te Matariki Clendon Community Library Service Community Centre Co-located with Library Manukau Great ability to think outside the box Focused on creating innovative and welcoming environments New well-designed libraries increase usage dramatically WOW factor Cafes – Living Room Layout – Large windows – Quality equipment

8. Inspire Me Upper Riccarton Community and School Library Christchurch

9. Inspire Me Upper Riccarton Community & School Library Christchurch

10. Inspire Me New Brighton Library Christchurch

11. Inspire Me Parklands Library Christchurch

12. Inspire Me Parklands Library Christchurch

13. Inspire Me Marketing & Branding Upper Riccarton Community & School Library Christchurch Botany Library Retail Library/RFID Manukau

14. Inspire Me Te Matariki Clendon Library Service & Community Centre Manukau “Living Room” Collection Areas

15. Inspire Me Partnerships Co-locations and Collaborative work Regional centralisation of technical services. Combined tender & implementation of Library Management System. Looking into purchasing LOTE materials through nationwide buying scheme. Partnerships with other Library Services Wellington Central Library

16. Inspire Me Partnerships with Schools & Community Centres Co-located schools and community centres work well Upper Riccarton shares class rooms Te Matariki co located with Community Centre and share desk Te Matariki Clendon Library Service & Community Centre Manukau

17. Inspire Me Youth Spaces New Brighton Library Christchurch

18. Inspire Me Pay particular attention to learning and recreational needs of youth Work well with schools Provide televisions, x-boxes, play stations, music pods, internet Youth Spaces Te Matariki Clendon Library Service & Community Centre Manukau

19. Inspire Me South Library and Learning Centre Christchurch

20. Inspire Me Upper Riccarton Community and School Library Christchurch

21. Inspire Me Tupu Dawson Road Youth Library Manukau

22. Inspire Me Tupe Dawson Road Youth Library Manukau Library dedicated to youth Target market is teenagers At design stage local teenagers were consulted Tupu has the a product range aimed at teens Furniture and Interior design also aimed at teens Young Staff

23. Inspire Me AKOZONES Glenn Innes Library After-school Homework Program Auckland 5 sites within Auckland City Libraries operate AKOZONES Provide a holistic learning approach Library staff with teaching backgrounds Target age 8-12 Funding covers staffing, printing, educational resources, internet & refreshments Between 20 & 50 children may attend these centres on any one day

24. Inspire Me Glenn Innes Library After-school Homework Program Auckland

25. Inspire Me Learning Centres Christchurch Learning Centres started with funds from the sale of a school closure Centres provide hands-on technology learning for school children Community groups also use centre and classes are tailor run. Parklands Library Christchurch

26. Inspire Me Customer Service & Self Service Upper Riccarton Community & School Library Christchurch Importance on allowing staff time to interact with library users. Self Checkouts –Self Reservation pickups- Keeping less behind the desk. Self Checkouts have been embraced by library users.

27. Inspire Me Manukau City Libraries Manukau City has 3 rd largest city population in New Zealand & is the fastest growing. 150 ethnicities are represented in the city. $16 million budget. 3 million issues & 2.5 million visits per year. 70% of residents had used a library in the past year. New or refurbished library every 18 months. Botany Library Retail Library/RFID Manukau

28. Inspire Me The Retail Library Located in the heart of a shopping precinct. Designed with retail principles in mind. Innovative approach attracts the attention of non-users. Layout of the library has been designed to create zones. -Retail Zone -Leisure Lounge -Peaceful Place-Showcase -Focus Room-Learning Centre Library users are welcomed by a member of staff within 90 seconds. Information technology is a major feature of the library, and plays an important role in providing self-service options.

29. Inspire Me Botany Library Retail Library/RFID Manukau The Retail Library

30. Inspire Me The Retail Library Botany Library Retail Library/RFID Manukau

31. Inspire Me The Retail Library Botany Library Retail Library/RFID Manukau

32. Inspire Me Recommendations Possible strategies that could be implemented in Australian libraries include: Updating collections to be community focused Spreading library success stories and lifting library profile e.g. articles in “Incite” and “Local Government mags” Inviting New Zealand staff to present to Australian stakeholders Benchmark with more challenging libraries in New Zealand Investigating regional collaboration for ‘back room tasks’ Strengthening planning partnerships in Local Government Working NATIONALLY or at least State wide! Changing library culture to make it more customer focused Being more innovative with Library layout and design Karori Community Library Wellington