1. Digital Delivery of eServices Kerry Munro Group President, Digital Delivery Network, Canada Post Corporation Toronto November 20, 2012 CONFIDENTIAL

2. 2Presenter’s Name - Presentation Title - DateCONFIDENTIAL Some common issues we face in Canadian ecommerce Only 1% of Canadian retail expenditures are online (8% in the US) 1 Our current payments infrastructure is not sufficient to support the elimination of paper cheques Canada’s digital infrastructure has been identified as lagging that of other developed nations 46% of Canadians don’t know government eservices exist, 32% say they are hard to find 2 Canada is on a path to third-world status as a digital nation 1 E-Commerce in Canada: Pursuing the Promise – Report of the Standing Committee on Industry, Science and Technology, May 2012 2 Next Generation of eservices Citizen Compass, PWC, 2012

3. 3Presenter’s Name - Presentation Title - DateCONFIDENTIAL Despite the challenges, consumer demand has never been higher The PWC Citizen Compass revealed 86% of Canadians are interested in government e-services, while 36% want to access them via mobile Canadians are seeking: Single government identity card Electronic alerts and notifications Location based services ID renewals Next Generation of eservices Citizen Compass, PWC, 2012

4. 4Presenter’s Name - Presentation Title - DateCONFIDENTIAL Including with millions of epost users today

5. 5Presenter’s Name - Presentation Title - DateCONFIDENTIAL Canada Post’s Digital Mandate Extend Canada Post’s service mandate to ‘anywhere/anytime/any device’ via an enhanced suite of digital services that enable Canadians to manage the ‘business of their lives’ while supporting government and business partners to cost effectively deliver improved service capabilities

6. 6Presenter’s Name - Presentation Title - DateCONFIDENTIAL Backed by Canada’s largest retail network FINTRAC Compliant Passport, Backcheck, Pin Reset Identity Proofing Credit Card Authentication Services

7. 7Presenter’s Name - Presentation Title - DateCONFIDENTIAL … and an unmatched digital portfolio in support of citizen services epost Canada’s #1 Bill Consolidation Platform PCI/PIA Compliant Consumer Privacy Compliant #1 Downloaded App on iTunes Canada epost Change of Address: The first place for movers in Canada Authentication/ POI Fraud reduction and ID management Address Validation

8. 8Presenter’s Name - Presentation Title - DateCONFIDENTIAL epost – an Integrated Platform Bills Information Notices Statements E-mags E-flyers Preferences Finance/Budget Federal Svcs Secure Vault ID Management Provincial Svcs Municipal Svcs Location Authentication Securitization

9. 9Presenter’s Name - Presentation Title - DateCONFIDENTIAL A major marketing push has happened in a number of key markets

10. 10Presenter’s Name - Presentation Title - DateCONFIDENTIAL We continue to grow our relationships with all levels of government Existing Services Ongoing Discussions Federal Provincial Municipal “Coast to Coast”

11. 11Presenter’s Name - Presentation Title - DateCONFIDENTIAL A successful launch in KW, with a national refresh of the epost UI Address Authenticated Digital Mailbox National Refresh of UI

12. 12Presenter’s Name - Presentation Title - DateCONFIDENTIAL Connecting Government to citizens, employees and governments We can help you meet your e-adoption goals by: Leveraging the existing scale of epost and Canada Post marketing Driving awareness and discoverability of government eservices Reduced costs by providing digital mail to the household and the individual Enabling Digital IDs and Authentication Providing comprehensive address management to reduce fraud and enable secure communications/transactions

13. 13Presenter’s Name - Presentation Title - DateCONFIDENTIAL Canada Post and the Government of British Columbia We have executed a letter of understanding to enhance eservices for citizens of British Columbia, based on four key work streams: Digitial ID Provisioning Digital Mail Delivery Address Management Awareness and Marketing Digital ID Awareness and Marketing Digital Mail Address Mgmt

14. 14Presenter’s Name - Presentation Title - DateCONFIDENTIAL What the Digital Mailbox will mean for citizens Authentication Use Cases Address Match Verified Identity Information Today “Mailer” specific Ex: Account number from a paper invoice delivered to the home Canada Post Ex: Name and address are matched using Equifax + Canada Post Government Verified Ex: Name and address via provincially issued identity credentials and identity information (Name, address per drivers licence / health, also: business registration etc.) Mail Bills, Invoices, Notices, Statements, Licence renewal notifications Geographic notifications Health, Environment - Alerts Municipal Bylaws Voter notifications Utilities – Power Outages Personal / Sensitive Correspondence and Workflow Online passport application (including digital photo) Benefits statement Assessment notice Legal document/license/permit