1. Going Green Part of the ProTeam Package of Green Cleaning Solutions

2. 2 The Cleaning Industry One of the largest industries in the world $150 BILLION industry in the U.S. Employs over 3 million people in the U.S. Consumes huge quantities of natural resources

3. 3 Why Do We Clean? Create a good impression… Improve morale… Improve customer retention or sales… It’s in the contract… It’s my job… Appearance

4. 4 Cleaning as a Commodity Perception that all cleaning services are the same Focus on cost reduction Maintain “acceptable” appearance Tends to neglect cleaning’s impact on –Indoor air quality –Occupant health & safety –Occupant performance & productivity –The environment as a whole

5. 5 Green Opportunities Distinguish yourself from the competition Positively impact your facility’s occupants’ –Health –Safety –Performance Improve your ROI for products & equipment Make a difference

6. 6 “Never doubt that a small group of thoughtful, committed citizens can change the world. In fact, it’s the only thing that ever has.” Margaret Mead

7. Agenda Understanding Green Cleaning Exploring the impacts of cleaning Implementing a Green Cleaning program Stewardship Conclusion

8. Understanding Green Cleaning Defining Green Cleaning Exploring common misconceptions Exposing the reality of Green Cleaning

9. 9 Defining Green “Green Cleaning: Cleaning to protect health without harming the environment.” “…products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Executive Order 13101

10. 10 Defining Green Cleaning Selecting the right products –Cleaning chemicals & dispensers –Paper products –Equipment, tools, and accessories Understanding proper use and impact of the products Implementing “stewardship” programs Providing training for workers Communicating with all participants

11. 11 Common Misconceptions Green products are expensive Green products are not effective Green cleaning is too complicated Green Cleaning is a fad – it will pass

12. 12 In Reality… Green products are competitively priced Green products can be more effective and have higher ROI A good program is easier to monitor, train, and maintain Green Cleaning is real and here to stay –Over 1000 registered LEED projects –1000 – 2000 unregistered projects –Government Agencies –School Districts –Private Building Owners

13. The Impacts of Cleaning On the environment In commercial settings In educational settings In health care settings On custodians

14. 14 Cleaning’s Impact – The Environment 6 billion pounds of cleaning chemicals 4.5 billion pounds of paper 500 million pounds of equipment 35 billion plastic liners

15. 15 Cleaning’s Impact – Commercial Setting Building Owners & Managers –Complaints –Tenant retention –Profitability Building Tenants & Occupants –Productivity –Litigation –Marketing

16. 16 Cleaning’s Impact – Education Setting Children are not simply miniature adults Indoor air 2 -5 times as polluted as outdoor Asthma incidences riding dramatically –160% increase in children under 5 years old –4.8 million children affected –14 million missed school days Cancers –#1 disease related cause of death in children –8,500 children diagnosed with cancer every year Impacts teachers and staff as well as children

17. 17 Cleaning’s Impact – Education Setting If children are sick in class or too sick to attend class… How will they learn? If teachers and staff are sick during the day or too sick to report… How will they teach?

18. 18 Cleaning’s Impact – Education Setting Creating a better learning environment –Improvements on standardized test scores –Charles Young Elementary School Battling the budget cuts –Documented improvement program –Documented results Influencers –CHPS –EPA – Tools for Schools –Unions – NEA, AFT –Healthy Schools Organizations

19. 19 Cleaning’s Impact – Health Care Nursing Homes & Assisted Living –3,350,000 residents –2,000,000 full & part time staff Hospitals –660,000 patients per day –4,535,000 FTE staff –100,000 hospital trainees –Countless visitors Many of these people are exposed 24 hours per day

20. 20 Cleaning’s Impact – Health Care Many patients suffer with compromised immune systems Difficult to isolate patients & staff from cleaning functions One key issue – nosocomial infections –Approximately 2,000,000 patients acquire these infections annually –Over 70,000 result in death every year –Approximately one-third are preventable

21. 21 Cleaning’s Impact - Custodians Over 3,000,000 custodians employed in the United States Workman’s Compensation Turnover –Hiring –Training –Motivation Levels of service

22. 22 The Impacts of Cleaning - Summary Cleaning’s impact felt in 2 ways –The results of the cleaning activity –The effects of the cleaning activity NOT an indictment of the cleaning industry –Dedicated professionals –Responding to market needs & pressures The new Green Cleaning market

23. Implementing a Green Cleaning Program Planning the project Choosing products & equipment Procedures & training Documentation & communication

24. 24 More Than a New Product… “The goal of Green Cleaning is to reduce the total impact on both health and the environment. This cannot be accomplished simply by switching to an environmentally-preferable product. It requires the willing participation of all those involved in the process.” Stephen P. Ashkin President, The Ashkin Group, LLC.

25. 25 Planning Your Green Project Commitment & Team Development –Sr. Management –Stakeholders –Goals & Measurements Establish the Baseline –Identify needs goals, potential problems –Identify unique situations, occupants with special vulnerabilities –Review complaints, IAQ, and other records –Evaluate current products, equipment and procedures

26. 26 Planning Your Green Project Develop a written operations plan –Products & equipment –Procedures & training –Controls & continual improvement Develop a communications strategy –Shared responsibility –Include ALL stakeholders Consider a “pilot program” –Larger, multi-building campuses –Regional, national organizations –Large school districts

27. Choosing Products & Equipment Cleaning chemicals & dispensers Janitorial paper & liners Powered equipment, tools, & accessories Entryway mats Landscaping & pest control

28. 28 Choosing Cleaning Chemicals Work with dedicated suppliers Concentrated products – closed dispensing systems General purpose, restroom, carpet, & glass cleaners –Green Seal GS-37 standard Other typical cleaning chemicals –California Code of Regulations – maximum allowable VOC levels Floor finishes –Metal free –Long lasting – minimize recoating & stripping –Minimize or eliminate burnishing –Green Seal GS-40 standard

29. 29 Choosing Paper Products & Liners EPA Comprehensive Procurement Guidelines Bleaching – process chlorine-free Other “green” opportunities –Using large roll dispensers –Using “hands-free” dispensers –Replacing c-fold towels with roll dispensers

30. 30 EPA Guidelines ItemPost-Consumer Fiber %Recycled Fiber % Toilet Tissue20 – 6020 – 100 Paper Towels40 – 6040 – 100 Paper Napkins30 – 6030 – 100 Facial Tissue10 – 1510 – 100 General Purpose Wipes4040 – 100 Plastic Liners10 – 10010 - 100

31. 31 Choosing Equipment Improve productivity Enhance ergonomics Durability, longevity, ROI Use of post-consumer recycled content –Carts –Mop handles, buckets, wringers Replace “traditional” tools –Micro fiber cloths vs. paper wipers –Drain “snake” vs. concentrated, toxic drain opening chemicals

32. 32 Choosing Equipment Vacuum cleaners –Ability to capture “local” dirt, dust & contaminants –Ability to retain small particles – filtration system –Ability to maintain power as collector loads Carpet extractors –Ability to recover water – carpets should dry within 24 hours –Ability to heat water where appropriate –Ability to conserve water Buffers & burnishers –Active vacuum attachments to capture dust

33. 33 Choosing Entryway Mats 80 – 90% of all dirt comes in on people’s feet Grills, grates & mats should be used –At ALL entry points –Inside & outside doors –Be chosen for local conditions Appropriate length – typically at least 2 steps – 12 feet Proper & adequate maintenance Consider total life cycle when choosing matting materials

34. 34 Landscaping Products Products are frequently toxic –Look for safer alternatives –Communicate to occupants when applying Minimize exposure to building & occupants –Create “buffer zones” near buildings –Use application methods that prevent overspray –Choose application times to minimize exposure

35. 35 Integrated Pest Management Many typical products are extremely toxic –Look for safer alternatives Prevention is more effective than treatment –Use barriers to prevent entry –Eliminate clutter –Eliminate, clean-up spills, crumbs, etc. –Create “buffer zone” around the building Communicate with occupants & stakeholders

36. Procedures & Training Follow your plan Maximize labor productivity Document & improve

37. 37 Procedures & Training Work from the plan –You know HOW to clean –The plan details WHAT, WHEN & WHY to clean –Each facility is unique Minimize impacts –Use closed-system dispensing equipment –Keep janitorial closet clean & organized –Floor care systems that minimize scrubs, recoats, stripping –Communicate when using products that contain higher VOCs

38. 38 Maximize Labor Productivity Select a cleaning system –e.g. Team Cleaning © Use an effective training program –Cross train employees –Document training Choose equipment, tools, and products to enhance productivity Consider equipment ergonomics Check & repair equipment & tools to prevent down-time

39. 39 Document & Improve Document all complaints & resolutions Document compliments Review all procedures on a regular basis Measure progress against goals Modify procedures to improve results Develop & maintain a continual training program

40. Stewardship What Stewardship Means Elements of a Stewardship Plan

41. 41 Stewardship - Concepts Everyone in the facility has an impact on the indoor environment Includes: –Owner & Manager –Tenants & occupants –Cleaning staff –Other contractors –Visitors –Clients & customers –Delivery people, etc…

42. 42 Elements of a Stewardship Plan –Building Policy –Management Goals –Staffing Plan –Building the Stewardship Team –Product Criteria –Cleaning Guidelines –Safety & Health Guidelines –Hazardous Materials Management –Hazardous Waste Management –Waste Minimization & Recycling –Communications –Goals Measurements Derived from ASTM National Cleaning Standard

43. 43 Review Green Cleaning can positively impact people’s –Health –Safety –Performance & Productivity Green Cleaning can dramatically reduce our impact on the environment Green Cleaning can re-establish our industry’s value to the public Green Cleaning can improve your ROI and bottom line

44. 44 The Green Continuum We’re Green Cleaning champions We’re establishing a stewardship program We’ve joined the USGBC and have a LEED project We’re implementing Green Cleaning in our facility We’ve begun a pilot project We’re choosing “greener” products & equipment We’ve begun investigating Green Cleaning We clean for appearance

45. Why Do We Clean? How will YOU answer that?

46. 46 © 2005 ProTeam, Inc. All rights reserved. ProTeam The Vacuum Company, Cleaning for Health, and Team Cleaning are registered trademarks of ProTeam, Inc. All other trademarks used are the property of their respective holders. The American Lung Association does not endorse products. This presentation was developed by The Ashkin Group, LLC