1. Nonverbal Communication Communicating without, or in addition to, SPOKEN words.

2. Why is nonverbal comm. so important? Reinforces the message – Helps understanding and remembering. – Believe more of what we see than hear. Feedback: – Helps the sender know what the receiver is feeling about the message. Warning: If NV doesn’t match Verbal you could confuse the receiver.

3. Nonverbal Elements Facial Expressions Gestures Appearance Posture/Walk Touch – Eye Contact – Space/Proximity – Sign Language – Written: Signs, texts, emails, etc… – Paralanguage Laughing, Crying, Sarcasm, etc…

4. Use of Proximity/Space Intimate = less than 18 inches – Close friends & relationships Personal = 1.5 – 4 feet – Comfortable for conversation b/w friends Social = 4 – 12 feet – Social or business exchanges or conversations Public = More than 12 feet – Stores or malls where you do not have a lot of acknowledgement, other than a head nod.

5. Written Communication Etiquette – do not use all caps or an uncommon font – be aware of your tone – check your Intelligence (punctuation/spelling/grammar) Record of exchanged information – Once written & sent, there is proof. – Referenced when needed. Ability to Revise until clear and professioanl. – Sarcasm and wit are difficult to understand in written communication. It can come off as rude. No emoticons in pro. Comm.

6. Paralanguage – Rate: speed Too fast or Too slow – Pitch: emphasis/inflection Monotone: one pitch Sarcasm – Tone: “Feeling” of your message Bossy – Volume – Articulation: Crisp and distinct syllables “Coulda”, “gonna”, “hafta” (these are slang!!) – Laughing, crying, yawning, etc… – Pauses or hesitations