1. www.swtafe.vic.edu.au THE EDUCATION PATHWAYS TEAM © Copyright, South West Institute of TAFE 2011

2. www.swtafe.vic.edu.au Carpentry Electrical Automotive and Transport Engineering Maritime Training Plumbing South West TAFE © Copyright, South West Institute of TAFE 2011

3. www.swtafe.vic.edu.au A changing environment Two significant drivers: Victorian Training Guarantee Changes to the way TAFE’s are funded What does this mean Increased importance on the student’s experience Increased fees for some students Complexity of the information that a potential student needs to make a decisions about enrolling Enrolment process requires increased information to be gathered to enable fee calculation to occur. © Copyright, South West Institute of TAFE 2011

4. www.swtafe.vic.edu.au The Victorian Training Guarantee From January 2011, training places within the Vocational Education and Training environment changed to have eligibility criteria applied. Eligibility applies to ALL applicants at ALL AQF levels including Foundation. Applicants must FIRST meet citizen / residency requirements THEN: Applicants over 15 and under 20 years are eligible for a Government subsidised place at all AQF levels (linear education does not apply). or Applicants seeking enrolment in a Foundation course are eligible or Apprentices ( not trainees ) are exempt from linear education requirements or Any applicant seeking a higher qualification than the highest qualification already held (linear education) © Copyright, South West Institute of TAFE 2011

5. www.swtafe.vic.edu.au Eligibility Flowchart © Copyright, South West Institute of TAFE 2011

6. www.swtafe.vic.edu.au Value Stream Mapping Information gathering / Recruitment Enrolment Delivery / Engagement / Retention Graduation or Exit process Alumni and/or re-engagement Student Life Cycle © Copyright, South West Institute of TAFE 2011

7. www.swtafe.vic.edu.au 2011 Structure – Centre for Student Support Centre Manager Team Leader Customer Service Customer Service Short Courses Pathways Team Manager Student Learning Centre Student Engagement Team Bookshop Library Services Quality Assurance Team Leader Marketing and Events Marketing Events Management Web Management Team Leader Disability Admin Trainee Support Tutors DAAWS Coordinator Disability Support Coordinator Catering Services Cafeteria Administrative Support Admin Trainee © Copyright, South West Institute of TAFE 2011

8. www.swtafe.vic.edu.au Why change? BEFORE Course advice vs career advice Primary focus was links to secondary schools and “walk ins” No eligibility requirements Different funding environment Low monitoring of why students were disengaging Had a “finance” approach to debt management © Copyright, South West Institute of TAFE 2011

9. www.swtafe.vic.edu.au Why change? NOW Need to have clear and concise information VET FEE HELP requirements Changing demographic of our student cohort – increase in youth Improving the student experience – in a very changed world Keeping students in their course of study is essential (for both) Overall student debt is managed by the Centre for Student Support Case management – holistic approach to student support © Copyright, South West Institute of TAFE 2011

10. www.swtafe.vic.edu.au How has the Institute responded Information sessions – are key in the provision of information to our clients. They have replaced the typical “Open Day” held by other TAFE providers and Universities. Recognition of Prior Learning (RPL) – the ability to be able to gain credit for skills and knowledge acquired on the job. Have absorbed the SkillsStore concept into our every day practices. Focussed support for students once they are enrolled Student Engagement Team – study skills support, Student Advisor, Koorie Liaison Officer, Youth Worker Disability Services Team – supports available for students with a disability (long and short term) Education Pathways Team © Copyright, South West Institute of TAFE 2011

11. www.swtafe.vic.edu.au Education Pathways Team The Education Pathways team has been established to provide advice to clients on career opportunities, education pathways and fee payment options including determining eligibility for government funded places. The positions are a point of contact for detailed course information and entry requirements assist clients to identify appropriate study pathways act as a key resource in the Institute’s intervention strategy for retaining students at risk of withdrawing from their chosen course of study. key links in working with students who have difficulties in making fee payments. © Copyright, South West Institute of TAFE 2011

12. www.swtafe.vic.edu.au Carpentry Electrical Automotive and Transport Engineering Maritime Training Plumbing Education Pathways Team GETTING TO SEE AN EDUCATION PATHWAYS OFFICER Referred ByIssue Customer Service team Education Pathways Advisor Student Engagement Team Any Standard Payment Plan or Centrepay above a nominated limit Any requests for an Individual Payment Plan Anyone requesting change of Payment plan Anyone not eligible for a government funded place – including those who upon completing an enrolment form are able to apply for a Linear Eligibility exemption. A general course enquiry where the client has no set idea on course. A VET FEE HELP query or if a student’s understanding is not clear Student Withdrawing from a Course (not unit) – reasons need to be explored and documented. Possible alternatives identified. Existing student wanting to explore the “next step” Teacher or a teaching Team LeaderAnyone not eligible for a government funded place – including those who upon completing an enrolment form are able to apply for a Linear Eligibility exemption. Advises at risk of WNA/ fail / not completing Teacher advises not on roll ie: not enrolled. Existing student wanting to explore the “next step” © Copyright, South West Institute of TAFE 2011

13. www.swtafe.vic.edu.au Education Pathways Team DATA COLLECTION Data reports are being collated on a monthly basis reporting on the immediate previous month’s activity. Data being collected includes: Type of enquiry, issue and/or advice given Payment status and method of payment and/or funding options being used Change in student debt levels Time spent with individual clients Conversion Rate : enquiry to enrolment Retention rate: potential withdrawals who re-engage Referrals from job network and other support agencies How many people we are managing – case management load Referral to internal support services Data breakdown by campus, course, AQF level, age. Outcome and reason Numbers by week/month when impacted the most. Eligibility issues © Copyright, South West Institute of TAFE 2011

14. www.swtafe.vic.edu.au So far.... The approach does work Seen drop in amount of debt being held by the Institute Been able to re-engage students Been able to keep students Challenges: Internal culture – understanding of process The structure of the Centre is not quite right The team requires administrative support © Copyright, South West Institute of TAFE 2011

15. www.swtafe.vic.edu.au Contact Details Janene O’Connor Manager Centre for Student Support South West Institute of TAFE Timor Street Warrnambool 3280 Phone:(03) 5564 8743 Mobile :0417 051 492 Email:janene.oconnor@swtafe.vic.edu.aujanene.oconnor@swtafe.vic.edu.au Website:www.swtafe.vic.edu.auwww.swtafe.vic.edu.au © Copyright, South West Institute of TAFE 2011