1. Introduction to ISO 9000 ISO 9000 2000

2. Introduction The information in this presentation is based on the 2000 international standard (FDIS), ISO/FDIS 9001/2000. In the following slides, the standard is paraphrased for instructional purposes. Refer to the standard for the actual text.

3. Questions we will cover today: What is ISO 9000? What does a company need to do to Register to ISO 9000? Why was the standard revised? What are our next steps?

4. ISO 9000 The ISO 9000 standard was designed by representatives from many different countries The standard outlines the basic elements of a good quality management system These elements are good business practice

5. Registration To become registered a company must first implement the requirements of ISO 9000 Evaluate your current quality system Add systems and processes to meet the requirements Document your processes as a Quality Manual, Procedures and Work Instructions

6. Benefits of Registration Improved operations Improved operating margin External recognition Market expansion

7. The New Revision The standard has recently been revised. The last revision was published in 1994, and is still in use. The new standard is ISO 9000 2000 Companies may register to either standard while they coexist for 3 years. By the end of 2003, all companies will need to comply with the 2000 revision

8. Why was the standard revised? Continuous improvement is built in to the standard, just like the systems it governs. An important focus has been to make the language more applicable to a wider range of organizations. The standard has been changed to follow a “Process Model”.

9. The Process Model An organization is a system of interlinked processes The new standard is geared at managing and improving those processes Key processes – those that lead to products and services- must be identified Methods to measure and control these processes must now be included

10. The Process Model Quality Management System (QMS) Continual Improvement Management Responsibility Measurement Analysis and Improvement Product Realization Resource Management CUSTOMERCUSTOMER CUSTOMERCUSTOMER Process Model