1. BPC Workshop for Ushers, Hospitality & Evangelism Ministries
How to become better greeters and turn 1st time guests into members!

2. BPC Workshop Agenda Topics of Discussion:
Guest Retention – Reasons Guests don’t return and what you can do to repair it HOSPITALITY - To include video
How to recognize 3 types of Guests – Un-churched/Traditional Church/Drop Outs - USHERS
Making Guests feel welcome – HOSPITALITY To include video
Unhealthy Church (guests pickup on problems within the church) - COMBINED
Meeting expectations of your guests - COMBINED
How to engage consumers (people not affiliated with your church) - EVANGELISM
How to evangelize to people who are already members - EVANGELISM
Empathy for guests – space anxiety - USHERS
Have guests connect to your church - COMBINED
1st impressions (7minutes to make an impression on guests) HOSPITALITY To include video

3. Facilitators
Sponsored by the Evangelism Ministry - facilitate workshop with two-person teams to review presentation slides for the following: - Sylvester Davis and Vanessa Hall – Hospitality - Lydia Prude and Minister Govan – Evangelism - Terry Evans and Tonya Walker – Ushers
All 3 ministries will collaborate on the following: - Unhealthy Church - Meeting Guests Expectations - Have Guests Connect to Your Church

4. Guest Retention Video
Why guests don’t return and what you can do to repair it?
Keep a managed record of all guests and follow up within 2 weeks.
Most guests will decide in the first few minutes if they will return, even before the music starts. 
It’s easy to walk into church if you’re there every week, but do you remember what it was like walking in for the first time, when you didn’t think you’d know anyone and wondered if anyone would want to know you?

5. How to recognize 3 types of Guests
Un-churched - video
People who doesn’t know / don’t believe in Jesus Christ
Traditional Church
People who come to church on a regular basis
Drop Outs
People who used to come to church on a regular basis, but have since strayed away

6. Making Guests Feel Welcomed Video
The over-bearing greeter
Loud and aggressive
Does the greeter create barriers?
Greeters don’t show up on time
Do a half-baked job
Rarely make eye contact
Don’t seem to really care
Not informed of upcoming church events to share with guests

7. Unhealthy Church Guests pick up on problems within the church
Members whispering among themselves about internal problems within Bellefonte
Not greeting guests as they are seated on the same pew
Cleanliness of the church

8. Meeting Expectations of your Guests
How can we meet your needs?
Enjoyable service with strong message
Can we provide you with some information about our church?
Church website
Welcome CD packet
You are a tour guide who takes people to their destination, not a travel agent who sends them there. 
Walking parents and kids all the way to the next volunteer in the kids’ worship room is far better than pointing a finger and saying, “it’s down there on the right.” Walk with people and ask them questions on the way. Be genuinely interested in their lives.

9. How To Engage Consumers Video
Who is the consumer?
People who have not joined Bellefonte, but continue to visit or shop around for a church home.
You are the first loving touch every guest will meet, which sets the stage for people to be open to life change. 
People will be more or less receptive to the teaching depending on how they were made to feel on the way in.

10. How to Evangelize to People who are Already Members
Congregational Prayer to invite guests
Equip your members in personal evangelism
Sharing their own testimony of coming to faith in Christ
Sharing the gospel of Christ in clear and simple terms
Improve your hospitality
Your hospitality ministry leaves a lasting impression as they leave
Your hospitality ministry prepares the way for people to enter the worship service
Engage your community

11. Empathy for Guests Space anxiety Unfamiliar with church surroundings
Where are the restrooms?
Where can I change my child’s diapers?
Is it okay to sit here?
Where is the welcome center for guests?
How do I find out where Children’s Church is being held?
What brought you to Bellefonte today?

12. Have Guests Connect to your Church
Provide a spiritual experience they won’t forget
Provide family fun activities everyone in the community can enjoy
BPC Church Website
Social Media
Facebook Group Page
Twitter

13. 1st impressions Video 7minutes to make an impression on guests

14. Video References Welcome to our Church
How Unchurched People View the Church
Bad Church Greeters
First Impressions
First time guest

15. BPC Workshop for Ushers, Hospitality & Evangelism Ministries
How to become better greeters and turn 1st time guests into members!