1. Attitude A little thing that makes a big difference Janine Lockhart “Quality as a professional attitude” 13 November 2012

2. Introduction Watch DVD 26 minutes ACTIVITY: Check your attitude 10 minutes (page 12 – 13) Attitudes are communicated by…. What do attitudes sound like? (page 18 – 19) ACTIVITY: 3 per groups 10 minutes (page 20) ACTIVITY (In your own time): Daily Attitude Check and Attitude Action Planner Content

3. Introduction “ An attitude is the energy that fuels your thoughts, feelings, and actions based on the difference between your expectations and your perceptions of the situation. “ Matt Yanna, M

4. DVD: Attitude Watch DVD (26 minutes) –What are the 3 attitudes being described in the DVD? –Each one of those attitudes describe a type of person, what are they?

5. ACTIVITY: Check your attitude “Describe a recent situation at work, at home, at school, or in public that led you or someone else to demonstrate an attitude. Complete the following statements to determine what kind of attitude was communicated.” Use your work sheet. Allocated time: 10 min

6. Attitudes are communicated by: The words you use (what you say or don’t say) The tone of voice (how you say what you say) Your body language and facial expressions (what you do)

7. What does attitude sound like? –Positive attitude: verbally communicated with action words in an upbeat, enthusiastic tone of voice. –Negative attitude: verbally communicated with words of resistance in a whining or abrasive tone of voice. –Neutral attitude: communicated through silence, however, it may be expressed with apathy by using passive language.

8. Thank you! Based on the Learning Kit of “Attitude: a little thing that makes a big difference” by Michelle Matt Yanna