1. Trends in the Belgian FM Market Herwig Vanhaelemeersch

2. Trends in the Belgian FM market FM Congres 2000 guidelines  Facility Management is more than cost cutting  The need for long term strategy  Anticipate changes (core business & user needs)  Intelligent building  Optimizing real estate & space management (14  8,4 m²)  From Building Related FM to People Related FM  Communication with the internal client – help desk  SLA’s  …

3. Trends in the Belgian FM market Five years later …  Strategic importance of FM more and more recognized (FM spend only second to labour costs)  Increasing number of Facility Managers occupy key positions within the organisation (corporate executive team)  Focus on ‘employee satisfaction’  Proactivity: developing masterplan, alignement with corporate strategy, …  Flexwork, desksharing, real estate optimization … lead to m² reduction  …

4. Trends in the Belgian FM market and yet …  Many facility managers say: FM not strategic within my organisation?  Importance and role of facility management remains often unclear  Two speeds?

5. Trends in the Belgian FM market Real estate optimization  Inventory & reassessment by means of FMIS system  Porfolio management  Sale, rent, sale & lease back, …  Total Life Cycle Cost  New building concepts: Building team, PPS, Design & Build  Impact of new concepts such as desk sharing, flex work, telework, …

6. Trends in the Belgian FM market Sustainability  Kyoto, energy performance regulation (energieprestatienormen)  Rational use of space, materials, ventilation, renewable energy, …  Innovative HVAC concepts: High performance heat recuperation Concrete core activation, natural ventilation techniques Heat and cold storage in the soil …  Energy monitoring & performance measurement

7. Trends in the Belgian FM market Outsourcing  On the increase but still lagging behind in comparison to some European countries  Technical maintenance  Cleaning, catering, reception, …  Multi-services, maincontracting, integration on European level  SLA’s indispensable, purchasing expertise, continuous improvement

8. Trends in the Belgian FM market Employee satisfaction  Communication, helpdesk  Stimulating & healthy environment  Additional services  Again SLA’s  Mobility, telework, …

9. Trends in the Belgian FM market Initiatives by IFMA Belgium  New impetus, increasing number of members  Workgroups on m², SLA’s, mobility, benchmarking …  Education: Postgraduate course FM, Hospitality & Facility Services Forum  Collaboration with Real Estate associations  Facility Awards

10. Trends in the Belgian FM market Initiatives in Healthcare  HFDV Benchmarking of facility services  VTDV BouwAward