1. Copyright Ledegang EuroFM meets Bulgaria Sofia 2014 Oct 23th-24th Facility Management, a profession for Business improvement!

2. EuroFM meets Bulgaria Modern FM in Europe

3. Ron van der Weerd LL.M Msc Dean School of Facility Management Past chair LOOFD (Dutch Association Facility Management Education) Chair European Facility Management Network (EURO FM) Member FMN, IFMA, EuroFM, IFMEC, FMEX School of Facility Management Hanze University of Applied Sciences Groningen The Netherlands -1200 students, 80 staff in research and education on FM -One of nine programs in the Netherlands; the largest -Total 5000-6000 students in the Netherlands; 500-700 in US/Canada www.hanze.nl share your talent. move the world. EuroFM meets Bulgaria

4. EuroFM is a FM network organization EuroFM is a meeting platform for: –Practice (Associations and Companies) = Practice Network Group (PNG) –Research (Universities and Companies) = Research Network Group (RNG) –Education (Universities and Companies) = Educational Network Group (ENG) –Companies/ Service providers = Corporate Associates Network Group (CANG) www.eurofm.org EuroFM meets Bulgaria

5. June 4 th -6 th 2014, Berlin; ‘Facility Management Innovation’; Research meets Business: topics: 1. Added value of FM 2. Sustainability in FM 3. FM Innovation EuroFM meets Bulgaria

6. What is FM?

7. FACILITY MANAGEMENT Management Processes Primary Process External Environment Secondary Processes (FM, HRM, IT) Supplier Groups Client Groups INTERNATIONALIZATIONINTERNATIONALIZATION GLOBALIZATIONGLOBALIZATION FM as Service Provider FM as Manager FM as Core Activity FM as Support Function FM as Relations Manager FM as Business Partner FM as Contract Manager Global Facility Management Asia Summit Beijing 2009

8. FACILITY MANAGEMENT Technology People Place Process Facilitating the company in order to achieve its objectives Everything that has to be organized to make the core buisiness or the primary process possible

9. EuroFM meets Bulgaria IFMA DefinitionEuroFM Definition New basic model “A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology.” “Integration of processes within an organization to maintain and develop the agreed services which support the effectiveness of its primary activities.” - EN15221-1

10. EuroFM meets Bulgaria Mission “Facility management creates and adds value to organizations by facilitating, in a hospitable and flexible manner, the work activities and accommodation of individuals and groups in the areas of services and property management.” Vision “User-oriented, transparent provision of the optimum functioning of the property and the associated services with a special attention to social sustainability, wherein increasing client experience is of leading importance, resulting in the creation of value.”

11. EuroFM meets Bulgaria

12. GLOBALIZATION

13. Business Administration Programs Communication-, quality, and project management, facility management, financial management, human resource management, marketing, entrepreneurship & innovation management, organisation design and change management, strategic, international, and intercultural management, real estate management

14. Architecture Programs Design (60 ects), Technology (25 ects), Fundamentals (20 ects), Academic basic skills (15 ects), Society, practice, and process (15 ects), Representation, visualization, and form (15 ects) No FM or related area’s like maintenance, operations

15. Is the Facility Manager T shaped professional? Generalist SPECIALISTSPECIALIST

17. FM Provides only one product: SERVICE need or expectation hard characteristicshard and softsoft characteristics physicaltemporal ergonomi c behaviora l sensoryfinancialfunctional output sensation Survey Client asking/ costumer/ end user Measure and calculation Degree of fulfillment of requirement perception - expectation

18. FM Provides only one product: SERVICE

19. Is de the Facility Manager a T shaped professional? EN 15221 (1): Areas of FM Space & Infrastructure Accommodation, Workplace, Technical infrastructure, Cleaning People & Organisation Health, Safety and security, Hospitality, ICT, Logistics

20. T shaped professional: YES People and Organization Business Administration S&I FM= Link P&O Space and Infra structure FM is linking specialist

21. EuroFM meets Bulgaria Facility Management: Is about SPACE DESIGN and SERVICE DESIGN Work SPACE design HEALTH SPACE design

22. EuroFM meets Bulgaria GLOBALIZATION

23. - 23 - Bucharest FM market in The Netherlands 2012 (1) Overview size of Dutch FM market  62,8 billion on FM services; 301,500 employees  Of which 32 billion on Real Estate  Decrease 0,4 billion (-1,3%) compared to 2009 Outsourcing facility services to providers  Increase 0,2 billion to 21,2 billion (2012 compared 2009)

24. - 24 - Bucharest Outsourced services, on average 64%  Cleaning90%  Security80%  Waste management77%  Technical management & maintenance74%  Catering70%  Management Real Estate ( hire/sale/lease)17%  Services desk 9%  Procurement 7% FM market in The Netherlands 2012 (2)

25. - 25 - Bucharest Main Dutch FM trends and developments (1) Cost reduction (49%)  Disappointing company results  (Re)evaluation internal cost structures  Synergy between supporting disciplines  Searching innovative ways to reduce costs  Increasing general cost awareness clients Implementing new ways of working (36%)  Working anyplace, anywhere, anytime  Reduce cost, recruit and retain talented employees, attract costumers  Increase general productivity of the business workforce  Shift from strategy From Operational excellence to Customer intimacy

26. - 26 - Bucharest Introducing and improving facility services concepts (34%)  More added value from a overarching facility services formula  Higher productivity, marketing tool, employee/customer commitment  To offer the real estate an increased flexibility  An increase of the real estate value  Offering tailored services to the customer Implementing a demand FM organization (29%)  Most operational tasks are outsourced to external parties  Different role facility management  Optimize the chain of demand and supply Main Dutch FM trends and developments (2)

27. - 27 - Bucharest Corporate Social Responsibility (28%)  Ranked in 2010 at first place; reducing costs ……………..  Definition of Corporate Social Responsibility (CSR)  Benefits the organization and society  FM‘ers tend to focus on the environmental aspects of CSR  More focus on People and Profit aspects Main Dutch FM trends and developments (3)

28. - 28 - Bucharest Where to start Furnishing Real Estate Facilities Energy

29. - 29 - Bucharest Real Estate: renovating and building Architecture Installations Building materials Surrounding Use of space Strategy Energy

30. - 30 - Bucharest Facilities: services and processes Catering Procurement Safety and Security Green Cleaning Transport/Logistics Waste processing Comfort

31. - 31 - Bucharest Accommodation Climate control Isolation Furniture ICT network Wall, ceiling, floor Lighting Materials

32. - 32 - Bucharest People Proces Place Planet Profit = FM, fully intergated with core buisiness Management Technique IT CEO Facilities Real estate, property mngtm CIO Accomodation etc….. Technique and IT determining FM more and more core buisiness

33. EuroFM meets Bulgaria Management is what and how, leadership answers the why

34. EuroFM meets Bulgaria Sustainable Facility Leadership The Whole Person Paradigm (Covey, 2004) self-awareness feeling, heart, passion vision, head, brains, plan discipline, body, action mission, personal leadership

35. EuroFM meets Bulgaria FM = All For And Through People Personal FM Leadership, research and education is the basis for the modern generation of FM managers … And……. They will create the sustainable Organizations and business success we are all looking for…….

36. EuroFM meets Bulgaria FM, a Profession for talents For your patience with me ? QUESTIONS ? Don’t hesitate, I am available today and tomorrow Thank You!